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Customer Experience Solutions By West Interactive Services Blog


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Get tips and best practices every week from experts in customer service and customer experience management. With specialties in IVR, contact centers, proactive communication and professional services, West Interactive Services can help you find the right communication technology to create exceptional experiences and generate customer loyalty for life.
How To Power Up CX For Utilities
2018-06-11 13:05
As a utility provider, you’ve kept the power on, you bill fairly and your technicians respond in a timely manner. That’s a great way to boost CX for utilities. But in today… Read More
Inside The Journey Of A 911 Call
2018-06-07 15:06
When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes. Sounds simple… Read More
West’s 50 Influential People In 911
2018-05-09 15:08
Mary Boyd, VP of Government and Regulatory Affairs The first 911 call placed on February 16, 1968 marked a turning point for our country. More importantly, however, the 911 ecosystem that… Read More

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