2023-08-30 14:58
The Freshworks Affiliate Program launched in 2018 and has grown rapidly since. Today, our network spans thousands of partners and drives tens of thousands of referrals. We pride ourselves on… Read More
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The Sales blog
2023-08-09 18:36
The Freshsales suite of solutions, offered in partnership with Truvisor, is now listed under the Digi-TAC program, enabling businesses to get up to 70% government funding for digitalization… Read More
2023-07-06 16:14
When we introduced Freshworks Neo as the underlying platform for all Freshworks products, it was already apparent that artificial intelligence represented the future of the platform. In 2018… Read More
2023-06-21 12:11
How Freshworks’ latest product announcements bring the power of generative AI to businesses of all sizes
Building software that delivers value to customers comes naturally to us at Fr… Read More
2023-06-08 13:01
Stacey Epstein demystifies the future of marketing and offers a guide to designing transformative customer journeys and brand experiences
In the ever-changing digital landscape, marketers c… Read More
2023-06-02 10:03
As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). As a new Freshworks report shows, many of the p… Read More
2023-06-01 15:34
Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent.
The Freshdesk Customer Service Benchmark Rep… Read More
2023-06-01 10:27
Murali Krishnan decodes the future of customer service and reveals the path to enhanced experiences
Whether you’re a fan or a critic, it’s undeniable that generative AI has demo… Read More
2023-05-24 14:41
80 million bot conversations in just 1 month!
“Wait a minute, Doc. Are you telling me you built a time machine out of a DeLorean?”
Much like Marty McFly in “Back to the Fu… Read More
2023-05-23 13:43
While resolving customer issues quickly is a win for businesses, maximizing customer experience (CX) is a more holistic concept that goes beyond managing service tickets. One CX tactic that… Read More
2023-04-28 02:14
When it comes to customer engagement, every business today needs to understand the need for speed. Customers want a response to their question in minutes, not hours. Service agents handling… Read More
2023-04-20 12:39
Call center agents are often asked to do the impossible: Make every customer happy—while struggling with slow tech, increased workloads, stress, and burnout. Thankfully, many in the wo… Read More
2023-04-19 12:04
Welcome to The Great Software Reset. Whether the economy is booming or flatlining, the old era of big budgets for bad software is ending—paving the way for the era of efficiency. It&rs&hell…Read More
2023-03-29 04:55
As a customer engagement manager at Freshworks, Ramya Renganathan lives by a singular motto: Keep customers by creating lasting value.
From managing customer expectations and understanding c… Read More
2023-03-22 10:22
At Freshworks, we have always built software that delivers value to our customers. It starts with a deep understanding of the day-to-day users of our solutions.
When new innovations like Ope… Read More
2023-03-15 13:16
Heidi Malden believes the cornerstone of any successful business lies in the groundwork.
“Most businesses see growth from the top-down, which creates jerry-built foundations that don&r&hell…Read More
2023-03-12 03:09
Freshworks has been a customer of Silicon Valley Bank since our early days. As we grew, we brought on larger, diversified banks such as Morgan Stanley, JP Morgan and UBS. The vast majority o… Read More
2023-01-30 06:57
If the recent hype around ChatGPT is anything to go by, the world seems to be reaching an inflection point in artificial intelligence (AI) and associated tools. (GPT stands for Generative Pr… Read More
2023-01-24 07:02
Freshservice, the cloud-based ITSM service desk software from the Freshworks suite of products, helps companies manage incidents, assets, and other information technology infrastructure libr… Read More
2018-09-02 14:05
Welcome to Freshdesk Blogs Sites. This is your first post. Edit or delete it, then start blogging!
The post Hello world! appeared first on Read More
2018-08-31 18:56
In 2009, author Simon Sinek gave a TED called “How Great Leaders Inspire Action.” This 18 and a half minute long viral TED talk called on business leaders to “Start With Wh… Read More
2018-08-31 13:54
Sales meetings aren’t always easy.
I still remember my first sales meeting with a customer quite vividly. I also remember it with a little bit of embarrassment because I was clearly un… Read More
2018-08-29 10:27
Whether you’re a large business or small, trying to refocus a floundering company or a startup finding your footing, no matter the industry you’re in, you’ll soon discover… Read More
2018-08-24 07:26
Freshsales CRM hosted Steve Hall (Executive Sales Coach) for a webinar on “How to Sell to the CEO, not the minions” on August 21, 2018.
Steve Hall is an executive coach. He… Read More
2018-08-23 13:42
Outbound sales isn’t dead. In fact, it’s far from being dead.
While your inbound sales techniques may be generating leads, it may not be producing enough or the right kind of lea… Read More
2018-08-22 11:08
Freshsales CRM hosted Heather Morgan (CEO, SalesFolk) for a webinar on “How to Create Irresistible Sales Prospecting Emails” on August 14, 2018.
Heather R Morgan is a… Read More
2018-08-13 10:32
Freshsales CRM hosted Trish Bertuzzi (President – The Bridge Group Inc.) for a webinar on “The Only Sustainable Advantage in Selling” on August 7, 2018.
In this webin… Read More
2018-08-08 16:28
It is important to have visibility and control over your sales pipeline because it will lead to greater revenues. But that is the wrong place to start. After all, shouldn’t we first be… Read More
2018-08-07 15:50
Grant Cardone is a top international sales expert, real estate mogul, and entrepreneur with $100M+ annual revenues from all five of his companies. An overview of Grant Cardone’s succes… Read More
2018-08-06 13:19
Freshsales CRM hosted Claire Lew (CEO, Know Your Company) for a webinar on “How to give and get honest feedback from your teams” on August 2, 2018.
As a manager, the two har… Read More
2018-08-03 20:34
“The world is your oyster, it is up to you to find the pearls,” — Chris Gardner, The Pursuit of Happyness
If you’re in sales, you’ve probably figured that… Read More
2018-08-02 18:28
While there is no silver bullet for success in sales, there are tried and tested sales strategies, so you don’t have to reinvent the wheel. The Secret Sauce to Sales by Freshsales feat… Read More
2018-07-27 17:04
Life is a series of negotiations you should be prepared for: buying a car; negotiating a pay hike; buying a home; renegotiating rent; deliberating with your partner. Taking emotional intelli… Read More
2018-07-26 14:17
Freshsales CRM hosted Wade Foster (Co-Founder & CEO – Zapier) for an AMA webinar on “How to build a remote working company” on July 24, 2018.
Zapier is an online… Read More
2018-07-25 13:11
On the surface, closing quotas and generating leads seem achievable for most SaaS companies. Yet 41% of the best-in-class B2B marketers consider lead generation as their biggest marketing ch… Read More
2018-07-20 12:51
Freshsales CRM hosted Rand Fishkin (Founder – Sparktoro & Former CEO – Moz) for a webinar on “A Painfully Honest Field Guide to the Startup World” on July 19… Read More
2018-07-18 17:20
LinkedIn has revolutionized the way over 500 million business people from 200 plus countries connect with one another, making it an incredibly valuable resource for B2B businesses. Getting s… Read More
2018-07-17 12:54
If you have been following our blogs, you would have come across some on cold emailing and cold calling. While these blogs used examples of how we do prospecting at Freshworks, we thought, w… Read More
2018-07-16 15:14
Byond Travel is different from other travel agencies, says Aashray Patel from Partnerships and Marketing. The idea behind Byond Travel is to provide a transformative experience for each of t… Read More
2018-07-13 10:42
You’ve finally scheduled that meeting you’ve been trying to get with a high level executive in one of your biggest target accounts.
You know first impressions are critical and… Read More
2018-07-12 06:00
Marketing experts, particularly those with a vested interest in selling digital marketing products, have been predicting the death of cold calling for a long time.
They are wrong!
Not onl… Read More
2018-07-11 07:10
You’re familiar with your sales funnel.
After all, it’s the path that your possible buyers will take to get to the point of a closed sale. But are you truly taking advantage of a… Read More
2018-07-10 14:23
Freshsales CRM hosted Alli McKee (Founder & CEO – Stick.ai) for a webinar on “How to Build a Winning Sales Deck” on July 9, 2018.
In this webinar, Alli spoke about… Read More
2018-07-09 13:13
The role of Sales Development Representative (SDR) is a very trying first job to have. It can bring with it its fair share of stress and strain. There are quotas to fill, metrics that keep c… Read More
2018-07-06 10:01
While there is no silver bullet for success in sales, there are tried and tested sales strategies, so you don’t have to reinvent the wheel. Secret Sauce to Sales by Freshsale… Read More
2018-07-05 12:09
Freshsales CRM hosted Amaan Nathoo (Head of Sales – Bonjoro) for a webinar on “How to Reduce Churn with Product Qualified Leads” on July 3, 2018.
In this webinar, Amaa… Read More
2018-07-04 12:12
There’s no business without sales. Selling involves a sequence of repeatable steps — from identifying prospects to closing the deal — also known as the sales process. To se… Read More
2018-07-03 11:54
The first few seconds of a cold call is really crucial.
It’s in those first 15-20 seconds that you have to establish interest for prospects to stay on the line and listen to you. And t… Read More
2018-07-02 13:50
We love free stuff. Our natural tendency is to gravitate towards free things because we love the idea of zero cost— free samples, free cup of coffee, free donut, free chocolates, free… Read More
2018-06-29 14:31
Freshsales CRM hosted Jacco Vanderkooij (Founder – Winning by Design) for a webinar on “How to scale your sales from $1M to $10M” on June 26, 2018.
In this webinar, Ja… Read More
2018-06-28 08:25
While there is no silver bullet for success in sales, there are tried and tested sales strategies, so you don’t have to reinvent the wheel. The Secret Sauce to Sales by Freshsales feat… Read More
2018-06-27 17:31
If you are in sales, you’ve probably heard of “social selling”. Over the past few years, social selling has gone from being a theoretical concept to an integral part of the… Read More
2018-06-26 12:33
There is no one right way to ask for a commission increase. Some people may hold a formal meeting whereas others may shoot their boss a quick email. Either way, it’s not easy. Sometime… Read More
2018-06-25 11:55
When you’re selling to businesses, there’s one thing you always know: they don’t make whimsical purchase decisions. Credibility and value matter more to them than flashy ma… Read More
2018-06-21 13:24
No one knows better than your sales team that unqualified leads are a big waste of time. A lot of time can go into contacting a lead, but if that person is uninterested, or is unable or unwi… Read More
2018-06-20 13:14
This is not a motivational piece that goes, “Every salesperson today can be a CEO tomorrow.”
But if you’re a salesperson today, and you have the drive to learn more, t… Read More
2018-06-19 10:06
Have you ever been in a work situation where you feel you just can’t win? You’re working hard, having some success, but nothing seems to convince your boss that you are an &ldquo&hell…Read More
2018-06-14 12:38
The B2B SaaS industry is one of the most fiercely fought spaces in the world today. The barriers to entry are low and there is a ton of intellectual capital chasing the same dream. For every… Read More
2018-06-12 12:08
A massive clap of lightning awoke me from a dead sleep at 3 am. It was pouring outside. I responded as I always do in a storm — rushing downstairs to unplug my computers, h… Read More
2018-06-11 13:35
Salespeople don’t become successful by selling things to people, they become successful by solving problems.
Selling isn’t a matter of trying to convince someone to buy somethin… Read More
2018-06-08 13:38
According to a recent study, sales reps spend only 33% of their time actually selling, compared to 50% of their time spent on administrative tasks. What if we told you there’s a way fo… Read More
2018-06-07 12:36
CTAs! They’re everywhere, sure, but are they in the right place(s)?
Truth is, everyone’s still figuring it out.
Like all things digital, it’s a matter of ideate-create-iter… Read More
2018-06-06 13:10
After attracting high volumes of leads, what should you do next? Leads are not made equal, and separating the good, quality ones from those that aren’t can be challenging. This is wher… Read More
2018-06-05 14:34
What’s harder than being new to the world of online lead generation? Realizing there are so many ways you can generate leads.
You’re not alone in this; it really is overwhelming… Read More
2018-06-05 14:34
What’s harder than being new to the world of online lead generation? Realizing there are so many ways you can generate leads.
You’re not alone in this; it really is overwhelming… Read More
2018-05-31 07:20
Freshsales CRM partnered with Jamie Shanks (CEO, Sales for Life) for a webinar on “How to Implement a Social Selling Program” on May 24, 2018.
In this webinar you’ll l… Read More
2018-05-29 17:03
Freshsales CRM hosted Clifton Lobo (Mid Market – Enterprise Sales Manager, Freshworks) for a webinar on “How to ace Account-Based Selling” on May 15, 2018. Clifto… Read More
2018-05-29 10:30
Sales emails can bring maximum results only if you know how to convert prospects into real customers. In this article Helga Zabalkanskaya, Chief Marketing Officer at NEWOLDSTAMP, gives you s… Read More
2018-05-23 15:20
Disclaimer: The purpose of this article is to help Freshsales users understand GDPR, however, this article cannot be considered as legal advice. We recommend that you speak with your legal c… Read More
2018-05-23 11:52
On May 25, 2018, the General Data Protection Regulation (GDPR) will be enforced across the European Union (EU). As we hurtle towards this deadline, knowledge is power.
Understanding this n… Read More
2018-05-22 14:46
When I first heard about the GDPR (General Data Protection Regulation), my initial reaction was that of anxiety and fear. How are we going to get things done? Isn’t this so restrictive… Read More
2018-05-15 15:07
Freshsales CRM partnered with Patrick Campbell (CEO, Price Intelligently) for a webinar on “How to supercharge revenue with a value-based pricing strategy” on January 31, 2018.
H… Read More
2018-05-10 12:05
You have just shipped out a great product, and now you need to get those leads and deals flowing into your Sales CRM software. While you’ve seen most organizations relying on a marketi… Read More
2018-05-09 11:49
In this week’s update, you can personalize your language in Freshsales, and share views with a specific set of users alone. Let’s dive into the details.
Personalize your language… Read More
2018-05-08 06:36
While there is no silver bullet for success in sales, there are tried and tested sales strategies, so you don’t have to reinvent the wheel. Secret Sauce to Sales by Freshsales features… Read More
2018-05-07 13:49
Freshsales CRM partnered with Adam Hempenstall (CEO, Better Proposals) for a webinar on “How to create great sales proposals” on May 02, 2018.
This webinar has Adam Hempens… Read More
2018-04-27 12:18
Freshsales CRM partnered with Jake Jorgovan (Founder, Lead Cookie) for a webinar on “How to generate leads on LinkedIn” on April 25, 2018.
In this webinar Jake talks about:… Read More
2018-04-26 17:17
It is often said that salespeople have one of the hardest jobs in the world. They deal with rejection on a daily basis. Making a sale comes down to powering through call after call, email af… Read More
2018-04-24 10:42
We’ve just released a new feature for all our customers with email-heavy sales processes! Now, when you send a bulk email to a list of leads, you can track the performance of that emai… Read More
2018-04-23 13:11
Freshsales CRM partnered with Deb Calvert (President, People First) for the “Stop Selling and Start Leading” webinar on April 18, 2018. In this webinar, you’ll discover tha… Read More
2018-04-20 14:52
Freshsales CRM partnered with Andy Farquharson (Sales Growth Specialist, Winning by Design) for a webinar on “7 key moments that unlock your sales success” on February 27, 2018… Read More
![Design The Perfect Sales Email Signature [7 Templates You Can Steal Right Away]](https://cdn.blogarama.com/images/posts_thumbs_site_id/13002/1300156-3500907628.w320.jpg "Design The Perfect Sales Email Signature [7 Templates You Can Steal Right Away]")
2018-04-19 12:34
What’s the best way to end your cold email?
No, it’s not what you want your recipients to do after reading your sales email (CTA), but your email signature. The email signature i… Read More
2018-04-16 14:30
Peer-to-peer, business solutions review platform G2 Crowd named Freshsales a Leader in the CRM Industry in their Spring 2018 announcement. Products in the Leader quadrant are rated highly by… Read More
2018-04-13 10:55
Freshsales CRM partnered with Nichole Elizabeth (Community Growth, Zest | Moderator, Product Hunt) for a webinar on “Growth Channels to Acquire SaaS Customers” on April 10, 2018… Read More
2018-04-12 13:17
Yes, the first cold email is really important.
And a well crafted one with all the right ingredients – personalized, packed with value, social proofing, a clear CTA – has a huge… Read More
2018-04-11 13:42
An Event in Freshsales refers to the visual footprints left by your customer in your website or product. You can track anything, everything about your customer’s interaction with your… Read More
2018-04-11 11:06
Sales are one of the noblest of professions out there. It’s a job which is mainly about people helping people, contrary to the popular opinion of people conning people of money. Yes, m… Read More
2018-04-06 12:18
The Freshsales team has had a productive Q1 this year, releasing a bunch of features and enhancements to make your sales team more productive! Here are the next set of things for you to try… Read More
2018-04-05 04:41
This is a guest blog from Justin McGill, the Founder of LeadFuze, a solution to automate sales prospecting and engagement.
Sales development reps working with inbound and outbound marke… Read More
2018-03-29 11:50
How many times has this happened to you:
You find a prospect’s contact details, spend time crafting a well-personalized cold email and shoot it out.
But, you don’t get a response… Read More
2018-03-28 14:21
Different businesses, different markets, unique use cases. Being CRM software is hard.
But that’s exactly why it exists—to help reps and managers meet sales needs irrespective of… Read More
2018-03-26 14:17
Freshsales CRM partnered with Dan Smith (Sales Growth Specialist, Winning by Design) for a webinar on “How to run a perfect discovery call” on March 21, 2018. In this webinar Dan… Read More
2018-03-21 08:58
Accelerate and close more deals with real-time document tracking and secure e-signatures, right from within Freshsales CRM. With the Freshsales-GetAccept integration you can now share docume… Read More
2018-03-19 12:31
While there is no silver bullet for success in sales, there are tried and tested sales strategies so you won’t have to reinvent the wheel. Secret Sauce to Sales by Freshsales features… Read More
2018-03-15 15:19
In our recent blog, we discussed how to write a highly personalized cold email in three simple steps.
Today, we’re sharing 7 cold email templates from our archives that you can use to… Read More
How Facilitron Increased Sales Visibility By 10X And Redefined Its Sales Management Using Freshsales
2018-03-14 15:17
Silicon Valley-based Facilitron is a cloud-based facility use management platform designed for school districts and colleges to manage how their facilities are being used, and provide a port… Read More
2018-03-14 12:35
February was a good month for Freshsales! We released a couple of large features like Advanced sales reports and Web forms and also a whole bunch of small but powerful productivity features… Read More
2018-03-12 11:01
Freshsales CRM partnered with Patrick Barnes (CEO, Advocately) for a webinar on “Going from 0-100 signups per month, without content” on March 8, 2018. In this webinar Patri… Read More
2018-03-07 11:21
Freshsales CRM partnered with Aaron Ross (Author, Predictable Revenue) for a webinar on “Creating Predictable, Scalable Sales Revenue” on February 13, 2018. In this webinar Aaron… Read More
2018-03-06 13:13
Cold emailing isn’t dead. It’s just changing.
In fact, it’s even more integral today, for businesses to sustain in a competitive market.
Your business needs new customers… Read More
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