Courtesy of Reza Ziaee, MA., MSE., MBB., PhD., FHIMSS below is a video of his speaking session on 'Improving Patient Satisfaction Starts by Improving Patient Experience Using FTS' to Build a Thriving Enterprise that took place at Customer Experience Excellence Live - A Virtual Conference.
This post first appeared on Business Transformation & Operational Excellence Insights, please read the originial post: here
