2019-09-19 10:52
Customer experience is a key differentiator that can augment the growth of your business. Well, enhanced customer experience can help you to earn an enviable reputation as a brand across the… Read More
Blog Directory > Business Blogs > Management Blogs > Customer Experience Management Blog | News & Updat management Blog >
Customer Experience Management Blog | News & Updat Blog
zonkafeedback.com/blog
Tags:
feedback
survey
nps survey
restaurant feedback
restaurant
patient satisfaction survey
email survey
transactional nps
rate
detractors
The Customer Experience Management Blog hosted by Zonka Feedback covers insightful posts related to Customer Feedback Management for restaurants & hospitality sector.
2019-09-18 10:51
Did You Know?
Feedback and Reviews are incredibly valuable to buyers.
According to Nielsen’s Global Trust in Advertising Report, 83% of respondents trust recommendations… Read More
2019-09-11 07:14
We all know that there’s a direct correlation between customer experience and business success. It is customer experience that influences the success of your brand and business. The mo… Read More
2019-08-30 10:50
Customer Feedback is an important part of any business as it showcases the organization’s intent to improve customer satisfaction consistently. Customer Feedback not only provides you… Read More
2019-08-27 14:09
Retaining its current customers and expanding the customer base is the desired goal of every restaurateur. To retain your customers, you need to keep them happy and satisfied by offering bes… Read More
2019-08-27 14:09
Retaining its current customers and expanding the customer base is the desired goal of every restaurateur. To retain your customers, you need to keep them happy and satisfied by offering bes… Read More
2019-08-26 13:01
When it comes to analyzing customer experience and perception towards a brand, NPS (Net Promoter Score) Survey is the leading benchmark. Net Promoter Score is the proven metric that determin… Read More
2019-08-12 07:05
Customer Feedback is an imperative diagnostic that every conscious modern-day organization should perform on a routine basis to understand the market perception of their business/service. Wh… Read More
2019-08-08 12:12
The easiest way to define customer experience is the way your customers view the nature of their relationship with your company. In order to establish a long-lasting association with custome… Read More
2019-03-14 06:52
The patient experience is an increasingly important factor in healthcare providers’ quality of care. It even impacts clinical and business outcomes. Unfortunately, too many patients ar… Read More
2019-02-13 06:02
Over the years, patients have had to increasingly bear medical expenses from their own pockets. The result: more and more patients are getting actively involved in the healthcare they receiv… Read More
2019-02-08 10:29
During the course of their employment, employees go through a series of stages called the employee lifecycle. The employee lifecycle can typically be divided into broad stages: attraction, r… Read More
2019-02-04 09:09
You can improve the customer experience quickly when you monitor customer satisfaction in real time. But don’t ask for customer satisfaction feedback at every interaction. You&rsq&hell…Read More
2019-01-25 06:38
What do you want? You want your business to thrive and grow. Customers are at the heart of it all. More new customers, old customers that come back to do business with you and tell other peo… Read More
2019-01-22 06:08
Any interaction with your customers is an opportunity to learn more about them, and ultimately, do better business with them. Whether you are a for-profit or non-profit organization, you nee… Read More
2019-01-15 10:27
If you are recruiting candidates for a job position, chances are you’ve got hundreds of applications to go through. Even after you’ve eliminated some applications and narrowed do… Read More
2019-01-11 12:50
You can probably name most, if not all of the customer touchpoints for your business. Customer touchpoints are points of interaction between the customer and your brand. They play an importa… Read More
2019-01-08 13:52
You want your employees engaged in their work, creative and in a state of flow – absorbed in the task at hand to the extent of losing track of time. The more engaged your employees are… Read More
2019-01-04 13:55
Whether you are a human resources professional, a manager, or a business owner, you want your employees to be happy at work. You want a workforce that is productive and isn’t looking t… Read More
2018-12-13 08:47
You could be a small business or a large global corporation. You could be a not-for-profit or a revenue-generating organization. Whatever type of organization you are, you know the importanc… Read More
2018-12-07 07:01
Customer feedback is important. You’ve got to make the effort of reaching out to customers for their suggestions, feedback and their complaints. By increasing the response rates… Read More
2018-12-04 10:10
In recent years, the focus of HR professionals and managers has shifted from employee satisfaction to employee engagement. An engaged workforce is a great asset, but there is no engagement w… Read More
2018-11-28 10:28
If you run a company, are a manager, or a Human Resources professional, you use employee surveys to measure employee satisfaction and engagement. There are plenty of other types of employee… Read More
2018-11-24 12:26
Whether you are a small company or a large multinational, you probably already conduct employee surveys. When used properly, the benefits of employee surveys are great. They can help yo… Read More
2018-11-17 12:28
You’ve used your Net Promoter Score® (NPS®) survey to identify your share of promoters. The results of your NPS surveys are out: you have a high Net Promoter Score, with a high… Read More
2018-10-29 09:49
You think offline feedback is obsolete. The researcher with their pen and paper, the questionnaire in the mail, the phone interview: if not obsolete, they certainly are fewer. But that doesn… Read More
2018-10-24 11:35
You’ve built a business. You’ve worked hard to acquire customers, and to keep them. Believe me, I know it’s hard to acquire customers. It takes time, effort and some seriou… Read More
2018-10-08 13:57
The Net Promoter Score® or NPS® survey is a widely accepted metric for measuring customer loyalty. In the hotel business, guest loyalty is a driver of growth. Hotels that fail to nur… Read More
2018-10-05 12:54
You know when you’re filling out a survey and answer no to a question, only to then get a follow-up question that’s totally irrelevant, so you don’t know how to respond? Th… Read More
2018-09-30 10:44
You know feedback is key for your business. Whether it’s providing better customer service, employee engagement, problem solving, increasing efficiency, improving your Net Promoter Sco… Read More
2018-09-17 07:57
We all know how important it is to ask for and get feedback – whether it’s from customers or employees. Charles Shwab, a struggling company in 2004, began to involve managers dir… Read More
2018-08-28 07:08
The Net Promoter Score® (NPS®) is a simple yet effective metric for measuring overall brand loyalty for your organization. NPS is a quick and easy survey that helps you identify your… Read More
2018-08-22 11:41
Amidst regulatory uncertainty, stiff competition from FinTechs, and increasing customer preference for digitized interactions and transactions, traditional financial services companies must… Read More
2018-08-22 11:27
For traditional financial services institutions like banks and insurers, times are tough. Amid an uncertain regulatory landscape, they must also compete with FinTechs, new technology-powered… Read More
2018-06-18 12:48
Restaurant owners and managers are always on the go. Ample of responsibilities stand between them and the daily grind. Check inventory. Track shifts. Get sales insights. Manage customer feed… Read More
2018-06-18 12:48
Restaurant owners and managers are always on the go. The daily grind involves a number of responsibilities and task lists. Check inventory. Track shifts. Get sales insights. Manage customer… Read More
2018-06-07 10:03
Email Surveys are one of the most effective and direct ways to get feedback from customers and employees. Sending feedback form links through emails is also hugely popular and yields pretty… Read More
2018-06-07 10:03
Email Surveys are one of the most effective and direct ways to get feedback from customers and employees. Sending feedback form links through emails is also hugely popular and yields pretty… Read More
2018-06-06 11:12
Do you know that 79% of people quit their jobs because of ‘lack of appreciation’? (Source: Global Studies)
Employee Feedback is a key indicator of employee retention, productivit… Read More
2018-04-17 10:58
Do you want to know what makes global e-commerce giant Amazon the most trusted and well-liked tech brand in the world?
According to a survey by The Verge, not only do consumers trust Amazon… Read More
2018-03-12 07:41
When we’re really excited about something, what is the first thing we want to do? Tell someone, of course! Spread the word, share our excitement and see it grow! So when it comes to yo… Read More
2018-02-21 11:01
There are many aspects that build a wholesome and awesome customer experience at hotels. When it comes to creating a hotel feedback form, we are pretty sure you would have an ultra long list… Read More
2018-02-20 13:51
Hmmm, something’s cooking. Want to know what’up at Zonka? So, here it is! We are all smiles as we are going to exhibit at TiE Global Summit in Mumbai which is considered as the h… Read More
2018-02-09 07:59
You know your Net Promoter Score program is a hit when your NPS survey platform reflects a large number of brand loyalists i.e. your promoters. Promoters are customers that are very loyal to… Read More
2018-01-16 10:45
Once a couple decided to ditch their favorite restaurant for once and try out a new one for their anniversary. The decent interiors and warm ambiance teased them in. But sadly as they say ap… Read More
2018-01-08 13:33
Every business aims to deliver the best customer service but how often do you assess whether customers are willing to purchase your product and services again? How often have you tried to de… Read More
2017-12-15 10:39
At Zonka, we’re consistently trying to make feedback management more automated and even more effective. And for the same reason we focus a lot on powerful survey features and out of th… Read More
2017-11-08 12:43
Don’t you just feel delighted when the long-sown seeds of hard work and dedication start to bear fruits? Something similar has happened to us! We are super proud to announce that… Read More
2017-11-06 10:51
Various industries calculate the Net Promoter Score with a standard formula i.e. Number of Promoters — Number of Detractors) / (Number of Respondents) x 100. But what can be considered… Read More
2017-10-26 13:25
Planning to conduct a survey among your customer base? Then pick a survey tool that is compatible with mobile screens for many, mobile is the internet. Mobile surveys are developing fast, ad… Read More
2017-10-26 12:47
Net Promoter Score Survey usually referred as NPS survey is a quick and easy survey, which usually takes taking 15-20 seconds to fill. It very effective compared to surveys that require… Read More
2017-10-24 11:12
Many things that you do as a brand makes a customer either come back to your brand or avoid it like the plague. So, how does a business keep these personal ratings and variations in them in… Read More
2017-09-04 05:30
In June this year, we announced the release of our core APIs. We’re now really happy to announce the release of our first set of Webhooks for Zonka Feedback.
Webhooks, in a layman&rsq&hell…Read More
2017-08-11 03:01
“If you reject feedback, you also reject the choice of acting in a way that may bring you abundant
success.”
― John Mattone
Feedbacks are the easiest way that convey p… Read More
2017-08-11 03:01
“If you reject feedback, you also reject the choice of acting in a way that may bring you abundant
success.”
― John Mattone
While the importance of taking feedbac… Read More
2017-08-01 13:37
Our feedback platform is all set to collect feedbacks? Good. It captures feedbacks in the moment. Great! What’s next? Is that all you’re doing – capturing feedback and… Read More
2017-07-26 13:25
Planning to conduct a survey among your customer base? Then go mobile. As for many, mobile is the internet. Responsive mobile surveys are developing fast, adapting to keep pace with the deve… Read More
2017-07-19 06:00
This month, we’re on a roll. We released Email Surveys a week back and are now here to announce the release of SMS Surveys at Zonka Feedback. Because with email surveys, SMSes couldn&r&hell…Read More
2017-06-28 12:26
Your survey response rate is the report card of your survey’s performance. Bain Insights reported, “Higher response rates lead to more accurate survey scores. Anything less than… Read More
2017-06-28 11:18
“Your brand is what other people say about you when you’re not in the room.” – Jeff Bezos, Amazon. This quote brilliantly explains the exact sentiments that a custome… Read More
2017-06-06 11:48
In Zonka Reports, now you can easily filter data by time. You can select the time slots to choose from or select your custom time for when you want to access the data. This feature will be h… Read More
2017-06-06 11:48
In Zonka Reports, now you can easily filter data by time. You can select the time slots to choose from or select your custom time for when you want to access the data. This feature will be h… Read More
2017-06-06 07:57
With the release of our Device Management module, it is now dead easy to monitor and manage devices deployed in your business locations. But with multiple devices deployed, finding a sp… Read More
2017-06-06 07:57
With the release of our Device Management module, it is now dead easy to monitor and manage devices deployed in your business locations. But with multiple devices deployed, finding a sp… Read More
2017-05-02 13:07
In order to capture feedbacks from multiple locations, various devices are deployed in each of them. Device Management feature gives top management the central control of all the devices dep… Read More
2016-11-04 11:35
US opinion polls are favoring Clinton, could Trump really win despite this fact? Maybe, who knows.
Opinion polls are used and believed throughout the course of election campaigns by candidat… Read More
2016-04-08 07:45
The most important goal of any business is to achieve more sales and thus more profits. However, there are plenty of activities that are not always targeted at achieving direct sales.
F… Read More
2015-06-25 06:07
Own a gym and are looking to bring in more fitness freaks? Don’t underestimate the power of customer feedback – a bad review on Yelp about poor quality gym equipment of bad super… Read More
2015-06-19 05:58
Your organization’s a happy one – contented employees, increasing profits and a large and loyal customer base. Unfortunately, not most organizations can toe a similar line.
Clear… Read More
2015-06-12 08:01
How do you ensure more participation from your survey takers? Creating surveys is just the first step. Surveys serve a dual purpose – they help you know more about your customers… Read More
2015-06-05 07:55
How much do you know about your customers? Knowing personal tastes, preferences, income bracket and birthdays of your customers forms just the beginning of understanding customer needs. Ofte… Read More
2015-05-28 07:37
How do you interact with customers through surveys? While surveys by themselves seem a good idea to know what a customer wants, it’s not everything. Customers can like the idea that yo… Read More
2015-05-21 14:32
How much is too much? Online surveys are easy to take and your customers might want to give you feedback, but then nobody wants to be faced with a plethora of questions that takes a long tim… Read More
2015-05-14 14:13
How do you build on brand loyalty and brand trust? Businesses would answer as customer engagement and customer satisfaction as being the two building blocks to bringing in more sales. For th… Read More
2015-05-14 14:13
How do you build on brand loyalty and brand trust? Businesses would answer as customer engagement and customer satisfaction as being the two building blocks to bringing in more sales. For th… Read More
2015-05-07 11:56
“Some things are better left unsaid” – a phrase that is not appropriate for the hospitality industry. As a business owner, it is important that you comprehend the meaning o… Read More
2015-05-01 07:19
Once upon a time existed a company that didn’t pay attention to customer feedback. Unfortunately, it doesn’t exist anymore.
Where is your organization headed? If you’re in… Read More
2015-04-28 08:55
Should you be dealing with complaints at the restaurant or in the head office? Dealing with the problem at the right place in the right time can make a world of difference. The way… Read More
Subscribe to Customer Experience Management Blog | News & Updat
Get updates delivered right to your inbox!