2024-01-26 14:41
Making Marketing and Customer Service Work TogetherImage by DALL·E 3Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. Bu… Read More
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Very Best Service - Customer Service Blog
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very best service blog, the customer service blog - posting about customer service topics and how to achieve the very best customer service
2023-07-27 09:49
How AI can improve customer serviceCustomer service by Bing Image creator.In today's digital age, customers expect fast, efficient, and personalized customer service. Artificial intelligence… Read More
2023-06-26 14:17
Building Strong Customer Relationships: The Key to SuccessPhoto by Kamaji OginoBuilding strong customer relationships is essential for any business that wants to succeed. When customer… Read More
2023-05-11 11:04
Photo by Maria Lindsey Qualities of a Good Customer Service RepresentativeIn today's competitive marketplace, customer service is more important than ever. Customers have more choices than e… Read More
2023-04-25 10:37
Customer Service Software: The Key to a Better Customer ExperiencePhoto by Markus SpiskeIn today's competitive marketplace, it's more important than ever to provide excellent customer servic… Read More
2023-04-22 19:14
Customer Service Innovation: The Key to Business SuccessIn today's competitive marketplace, customer service is more important than ever before. Businesses that provide excellent customer se… Read More
2022-11-10 18:29
Understanding the impact of customer service on your business is criticalThe behaviour of your employees towards your clients will leave a long lasting impact on your business. Every i… Read More
2020-02-07 15:21
Scan your customer service horizonThe long term performance of your business is really what matters. Once you have removed all seasonal effects and difficult trading periods due to economic… Read More
2020-01-15 10:28
In the world of customer service, videos are more and more commonly used.They are helpful in illustrating new concepts and can be very effective to convey approaches which should be used by… Read More
2017-10-23 08:46
Good customer service will help grow customer trustGaining customer trust, confidence and loyalty is the aim of many companies hoping for repeat purchases and growing customer lifetime value… Read More
2016-02-04 18:00
Instant customer feedbackInstant customer service feedback is becoming more and more common. With the emergence of IoT (Internet of Things) and the billions of connected objects, this… Read More
2015-11-19 09:47
Fishing for customers or delivering a good customer service?Most of us already know the answer. Trying to catch new customers:- is time consuming and sometimes requires extreme patience,&nbs&hell…Read More
2015-10-12 12:36
Here are some of our favourite customer service week 2015 stories, organised by #hashtags used on twitter. Do let us know if your team effort is not featured but you believe it should… Read More
2015-02-22 17:10
Every single employee customer service contribution mattersIn the field of customer service, most expectations are placed on those employees answering the phone or replying to messages via s… Read More
2014-11-12 10:53
Best customer service formulaThe recipe for best customer service has never been published yet many organisations claim to know the secret formula. By performing a key word density analysis… Read More
2014-10-31 18:54
Customer service career pathIs customer service a good career path for employees? Through the years of writing this blog, we have establish a (small) number of truth which could be hard to c… Read More
2014-10-28 09:15
Customer service attitudeEncouraging customers to have the right attitude was probably the aim of the owner of this Spanish restaurant when he placed this board at the entrance of his restau… Read More
2014-10-09 10:16
Customer service week is taking place from 6th October 2014 until 10th October 2014. Once again, we list below some of the initiatices we have come across, mainly via Twitter. With the incre… Read More
2014-09-21 14:12
Bring customer service to lifeWhen designing a new customer service policy, it is very tempting to go for the minimal offering. Rationale is clear, as such a policy keeps costs low, keeps th… Read More
2014-08-02 07:58
Customer experience vs customer service: a war of words?The debate rages on between supporters of customer experience and fans of customer service. The former argue that customer experience… Read More
2014-06-07 09:40
Invest in customer service for a rainy daySometimes, the trading environment for your company deteriorates considerably. This might be due to factors beyond your control such as interruptio… Read More
2014-05-19 22:17
Customer service teamworkThe human factor plays a key role in the delivery of excellent customer service and everyone recognises that having a well motivated and trained customer service emp… Read More
2014-01-29 09:35
After a long period of decline, the use of the word 'omni' in English literature seems to be on the up. The same can be said in the field of customer service where omnichannel has become the… Read More
2014-01-15 10:44
For customers, the notion of best service might only become real when all restrictions surrounding classic service delivery have been removed. No opening hours, endless availability of produ… Read More
2014-01-13 21:44
Customer service cultureEstablishing the right customer service culture is a vital part of any customer service policy and a pre-requisite for delivering the best service possible. Companies… Read More
2013-12-12 19:31
Customer service: Do you play cat and mouse with your customers?In all likelihood, when customers contact your customer service team, they will be searching for a straight answer to wha… Read More
2013-12-10 18:07
Customer service bubble - what is happening under the surface?We have all witnessed unusual situations or even created experiences of our own where miraculously some bubbles appear and, we w… Read More
2013-10-31 07:33
It is customer service week 7-13 October 2013. Time to celebrate.Surely this week is an opportunity to communicate to your employees and customers and ask then to join in a celebration of cu… Read More
2013-10-04 14:30
The customer service "great rotation" is inspired from the investment community's current hot topic whereby worldwide money managers may reallocate part of their assets towards more ris… Read More
2013-09-20 15:57
Treat your customers like RoyaltyShould you treat all your customers like Royalty? We have written previously about whether to offer a standard customer service to all or tailor it to indivi… Read More
2013-09-03 15:46
Customer service reputationOne critical aspect of good customer service management is to be well aware of all the smoke signals sent by customer though all available channels including socia… Read More
2013-08-01 09:31
Customer service at low tide"Only when the tide goes out do you discover who's been swimming naked". This quote from Warren Buffet says it all. It can easily be applied to the field of custo… Read More
2013-08-01 09:24
BIG DATA and customer serviceBig data and customer service are definitely becoming the in-topics in the digital industry and there association is also increasingly linked with the ability to… Read More
2013-07-11 09:04
Customer service webWhat can spiders web teach us about customer service? Over the years, they have perfected the art of building a structure which catches all. In many environment, if we le… Read More
2013-03-15 11:21
New Customer service approachAt the beginning of a new year, many businesses are starting to implement their new strategies and look at fresh ideas. All the budgets have been reset, the new… Read More
2012-11-17 20:16
Customer service: Are you Cutting it short?In the field of customer service, the most important factor can be the unwritten contract with the customer. It is not so much about what is includ… Read More
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