Name of the Post : Service Desk Coordinate
Company : IT Convergence
"Monitor incoming requests and alerts. Provide routing and assignment for internal or external reported customer issues.
Provide ITC Service Desk phone support. Provide direct phone support service to internal and external customers on inbound calls, including Service Request updates, follow-up and closure requests.
Monitor SLA compliance for customers. Ensure adherence to defined SLAs for customers, including follow-up with internal staff, customer communication and escalation.
Maintain the ISS On-Call, availability schedule and skills matrix for technical and functional staff. Maintain the system resource calendars to support availability, skills and group on-call requests.
Perform new account startup and Maintenance activities. Setup Tele Service related information such as account assignments and Oracle Tele Service Territories.
Eligibility : B.E/ B.Tech (CSE, IT& ECE), B.Sc, B.Com (Computers), BCA with minimum 60% aggregate throughout the academics and no backlogs Graduating in 2017.
CTC per Annum: INR 2,00,000 + Incentives
1st round: Group Discussion
2nd round: Technical Interview
3rd round: HR Interview
LAST DATE TO APPLY: 03:00 PM, 15th June 2017
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