Outsource the task in hand
Sign up with a third party vendor who will follow up with your shipments, analyse and file claims for refunds wherever necessary. Companies like LateShipment have specialised software that can do all the manual work automatically. And while you relax, you get all the refunds you are eligible for. You needn’t spend any effort on it and you can get your shipping refunds by paying the vendor a very affordable sum.
In house software
If you have the manpower and technology required to develop your own software that would automate shipping return refund process, get working on it. And remember that automation is the key. UPS and Fedex make it a point to keep the refund retrieval process tedious so that it puts people off the process. So, automate every process that goes into it and integrate it with your shipping accounts. But remember that you are reinventing the wheel when you do this.
Manual tracking of shipments is possible only if you ship less than 2 or 3 products a day. Even then, it can get hectic. Open your shipping accounts with FedEx and UPS every day and track delivery times of every single package you have sent. Check that against promised delivery time. If you find a late shipment, raise a claim for late shipment refunds. And keep following up on each such request every day.
Stick to FedEx and UPS
FedEx and UPS are the shipping giants that are reliable enough in the USA and they offer a full refund on your shipping fee if they fail to deliver within the promised time. They also have good online account platforms where you can raise claims for late shipments. Do not opt for other players who do not have these facilities.
Play with your costs keeping refunds in mind
Statistics claim that FedEx and UPS goof up around 8-10 percent of their deliveries. They tend to deliver later than promised during these times. So, you are eligible for FedEx and UPS refunds on these late shipments in most such cases. If you factor these refunds, your shipping budget can be utilised better. And your bottom line will be better. This also means that you can price more competitively keeping these refunds in mind. So, do everything you can to make sure you don’t let go of the shipping refunds you are eligible for!