2021-05-15 16:56
How can I make my home office look good?
Working from home has become the new normal. This has largely been due to the overflowing impacts of the COVID-19 pandemic and technological advan… Read More
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Blog | Infinit Contact Blog
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Infinit Contact Blog features industry updates and Customer Service insights from our Management Team and from our regular blog contributors.
2021-05-15 16:56
8 Simple Steps on how you can make your home office look good
Want to know how to make your home office look good? We guide you through 8 simple steps you can easily implement to help mak… Read More
2021-05-15 16:56
Home Office Essentials For The Perfect Setup
Table of… Read More
2021-05-15 16:50
Big Ideas for Small Home Offices
Are you worried that you live in a small place and cannot afford to convert an entire room into a home office? Or, is the only available room too small an… Read More
2021-05-15 16:46
How can I make my home office look good?
Working from home has become the new normal. This has largely been due to the overflowing impacts of the COVID-19 pandemic and technological advan… Read More
2021-05-15 16:31
How to Be More Productive Working From Home
Home Office Ideas That Will Inspire Productivity
It is one thing to work from home, and it is a whole different scenario to have a home offi… Read More
2021-05-15 16:17
Office At Home Furniture
What furniture to consider when setting up an office at home
The functionality of your home office is greatly impacted by the furniture that you choose to use… Read More
2021-05-15 16:06
The Best Office Layout Ideas For Your Home
Have you been looking for the perfect home office layout that will suit your available space? We evaluate some of the best ideas that will give… Read More
2021-05-15 15:13
While there are many perks to working from home, there are also many challenges. You may be struggling with productivity or inspiration.
In this guide, you will find everything you need t… Read More
2021-03-15 02:06
20 Skills That Make a Customer Service Champion
Working in the customer service industry, one must be armed with the right set of skills to meet the customers’ needs with excellence… Read More
2021-03-15 02:04
10 Zappos Stories That Will Change the Way You Look at Customer Service Forever
Companies that are devoted to their customers’ satisfaction reap loyalty and recognition that will re… Read More
2021-03-15 02:00
It’s been a long-held belief among business owners that excellent customer satisfaction is something worth pursuing. Businesses exist to earn profit by providing a product or service t… Read More
2021-03-15 01:58
When it comes to customer service, word of mouth from satisfied clients has a more lasting impact than any costly advertising campaign. A referral coming from a delighted customer will have… Read More
2021-03-15 01:56
With an influx of data on the web due to the explosion of social media users, it can be quite hard to filter those that offer valuable insight. It is easy to be read but hard to be noticed a… Read More
2018-02-26 05:24
Recent years have witnessed an unprecedented growth of outsourced contact center services. The global outsourcing market has reached US$88.9 billion in 2017 and is projected to reach US$262… Read More
2018-01-18 07:54
Over a decade ago, the explosion of the social media phenomenon opened the floodgates for all organizations to market their products and services for free. With the use of Facebook and Twitt… Read More
2018-01-11 00:19
In today’s business landscape, consumer oriented organizations must be up-to-date with all the latest and greatest technology has to offer in order to provide the ultimate customer exp… Read More
2017-12-26 07:51
For any consumer-oriented business, the customer is always the most important individual to satisfy. It is extremely important that your organization is able to provide them with the means t… Read More
2017-12-19 07:12
Modern businesses have been making the chief customer officer or CCO a staple in their lineups. Ten percent of Fortune 500 companies have included this role in their business, making it a to… Read More
2017-11-23 08:17
It is a well-known fact that the Asia Pacific region is by far the most prominent provider of contact center outsourcing solutions in the world with the Philippines and India seemingly atop… Read More
2017-11-21 08:48
Customers no longer have the patience to wait before their calls get answered on a customer hotline. Apart from the wait, consumers often have to deal with dropped calls and customer service… Read More
2017-11-17 02:57
With almost all consumer-oriented businesses, establishing a strong online marketing presence is indeed a requirement especially in today’s interconnected world. In order to thrive in… Read More
2017-11-15 12:53
Every day, we allow technology to take the reigns in the most monotonous of tasks. From the alarm that wakes us up, reminders on our daily appointments, checking out the latest news, to inte… Read More
2017-10-30 07:38
It is a fact that excellent customer service is the main goal of most consumer-oriented organizations as it is the factor that guarantees repeat customers and a continuously growing consumer… Read More
2017-10-27 06:20
Most businesses today have a very important obligation of providing the best experience to consumers. This means being able to offer new and exciting service solutions that allow customers t… Read More
2017-10-20 10:13
The digital age can either work to your company’s advantage or totally destroy your name. A quick Google search will lead both current and potential customers to the latest reviews on… Read More
2017-10-12 07:55
A company’s success doesn’t just come from the ingenuity and well-crafted marketing of its product. It is also crucial for a company to deliver memorable and improved customer se… Read More
2017-10-02 08:05
For most consumers, good customer service is rated as the most important factor when deciding to do business with an organization. This means that conventional competitive advantages such as… Read More
2017-09-27 08:13
In the past, customer care was accomplished by a simple phone call made by consumers to organizations asking for help about specific products and services. Today, the customer service indust… Read More
2017-09-21 07:54
Humans have discovered trade even before they had a term for it. From trades to businesses to companies to conglomerates, customer service has become an essential part of the operation. Here… Read More
2017-09-20 04:40
Whether you’re in retail, technology, or food and beverage, customer service assures both brand loyalty and increased profits. In fact, companies worldwide are prioritizing customer sa… Read More
2017-08-25 08:51
The customer support industry has evolved a lot over the past two decades, and today it is one of the key components that allows you to stay ahead of your competitors. No amount of marketing… Read More
2017-08-16 06:00
In this modern age when almost everything comes handy, customers have become less appreciative and are difficult to please. With the advancement in technology and the accessibility of inform… Read More
2017-08-15 07:27
Thriving in the world of business today is a Herculean task for many small to large business organizations due to the stiff competition in their respective industries. From retail, manufactu… Read More
2017-08-11 07:23
Customer service is still about giving consumers what they want. But today’s business landscape is focused on millennial customers, particularly when it comes to delivering the best B2… Read More
2017-08-03 06:46
TweetCustomer service and outsourcing are two different things. But when one of them is being discussed, the other, more often than not, will get into the topic as well. While most people ra… Read More
2017-07-28 08:01
TweetApplications are becoming more and more integral in our daily lives with more customers preferring to communicate via an application instead of phone calls or visiting a website. This i… Read More
2017-07-21 08:01
TweetCustomer service is a crucial element in the success of a business. The impact of customer experience may define the longevity of a product or the organization as a whole. While there a… Read More
2017-07-13 07:10
TweetThe ongoing debate surrounding multi-channel and omni-channel access is finally reaching its critical mass. In recent years, companies have had to undergo a significant transformation t… Read More
2017-07-07 07:47
It’s a fact: call center work is incredibly stressful. Dealing with customer complaints and service issues all day long takes its toll, even among the most resilient members of your wo… Read More
2017-06-30 03:05
We have all experienced dissatisfaction in a certain product or service. There is this unsettling feeling of being cheated on, lied to or played with. While there are those who just take it… Read More
2017-06-28 07:01
The rapid development of technology has enabled a better form of telecommunication, with the use of contact centers, to connect closely with the customers by providing extensive customer ser… Read More
2017-06-19 05:29
Cloud-based contact centers are on-site systems which manage all customer concerns, from calls to online channels, in behalf of the company by providing exclusive information and assistance… Read More
2017-03-01 01:57
Advanced technologies, handheld devices, connected digital platforms and busy lifestyles are all changing the way consumers of today purchase products and access services. Modern consumers h… Read More
2017-02-09 01:38
Leveraging on Customer Service to Create
Customer experience has become a business buzzword these days. You’ll often hear that focusing on a customer’s experience is how compani… Read More
2017-01-20 07:54
Customer’s preferences for interacting with businesses are constantly changing. Customer Service started from phone calls to emails to live chats, and now, self-service options are bec… Read More
2016-12-01 06:49
Technology and customers evolve, and so must a company’s Customer Service process. Whereas once the focus was on automation, the technological advancements we’ve made and the nat… Read More
2016-11-22 08:51
Social media is no longer just for viral memes and cat photos — and if you’re a business reliant upon excellent customer service, then using social media to reach and respond to… Read More
2016-04-08 00:48
What do you think is the essential factor that keeps a business doing well over a long period of time? Is it merely about having excellent professionals run the venture, or is it about conta… Read More
2016-02-03 11:59
If you’re still under the impression that outsourcing an inbound call center is a luxury reserved for large corporations with huge budgets—think again.
Whether you operate a smal… Read More
2016-02-03 11:53
While we have said this time and again, but customers are still considered the lifeline of any business. This is why we invest so much in customer acquisition and retention, even focusing on… Read More
2016-02-03 11:41
Customer service is just as important as having the ability to produce high-quality products, regardless of what the type of business. It helps differentiate your business from competitors… Read More
2016-01-18 15:53
Customer satisfaction is a crucial differentiator for many companies which is why it is important to personalize your customer service experience regardless of what industry you’re in… Read More
2016-01-13 09:38
When it comes to resolutions, there’s no better time to start than the beginning of another year.
One business area you should pay attention to is your social customer service team, as… Read More
2015-12-23 00:00
Christmas is the happiest time of the year, but that goes without saying that the holidays is the busiest time for businesses too. Retailers, manufacturers, logistics companies, restaurants… Read More
2015-12-21 00:00
According to a Gartner report, 89 percent of surveyed companies plan to compete among their peers by boosting their customer service in 2016, a dramatic increase from 58 percent in 2015. Thi… Read More
2015-12-18 03:00
The holiday season can be one of the most stressful time of the year, regardless of which side of the shopping frenzy you are on. Whether you’re a shopper searching for the perfect gif… Read More
2015-12-15 06:56
The holidays are fast approaching and retailers are already scrambling to prepare for the holiday rush.
eMarketer forecasts that the US holiday retail sales in November and December will inc… Read More
2015-12-11 04:29
The holiday season is the busiest time for most businesses, as everyone is in a rush getting their holiday shopping done on time. This chaotic period, however, causes certain customer issues… Read More
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