Allsec is a global company with vast expertise in providing business process solutions across various industry verticals. Our solutions are testimony to the fact that we are a highly customer-centric, flexible and transparent service provider. Allsec believes in enhancing our client’s business experience by taking process responsibility, improving cost efficiencies, and adding value through continuous process improvements and quality assurances.
* Walk in jobs in India for freshers Candidates in Technical Support Engineer position.
* Aggregate of 60% through out academics.
* Knowledge on core Dimension Has to take care of Technical related issue and new requirement across locations through phones and Emails,SLA adherence on mailbox,voicemail,follow ups closure..
* Act as point of contact between operations and core domain team.
* Responsible for Escalations, Incidents, Change and Problem Management.
* Basis system knowledge and troubleshooting skills.
* Good communication skill in both speaking and writing.
* Ability to understand the situation and act accordingly.
* Meet daily Call Targets to be met and also meet timely penetration of disputes.
* Able to provide accurate weekly/monthly/quarterly projections against collector goals.
* Communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
* Fluency in English.
* Should not have any active backlogs.