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Indian Railways Customer Care Toll-Free Numbers or Live Person at IRCTC

Indian Railway is the third biggest railway network in the world with a total of 68,155 km distance. If you have any issue related to Indian Railway like Check PNR, Cancel Ticket, Refund Cancel ticket, Seat availability etc. And you are looking Indian Railway Customer Phone number and wants to talk to a live Person at Indian Railways then here we are mention all Indian Railways Customer Care details.

How can I talk to IRCTC customer care?

If you are looking for PNR, Fare, Train Arrival/Departure/ Train Time Table, Accommodation Availability, Train Name/Number then just call on 139 it’s a toll free number then choose your language press 1 for Hindi, Press 2 for English, Press 3 for Punjabi. After choose your language press * to talk with a live Person at IRCTC for your Problem.

Here are some numbers you can select & know directly after choose language:

  • For PNR Status Press 1
  • For Arrival, Departure, Cancellation ,Train Diversion status Press 2
  • For Accommodation availability Press 3
  • For Know About Fare Enquiry Press 4
  • Press 5 To book Ticket through UPI, Debit Card ,Credit Card or by Cash Card delivery by courier or in your email
  • For cancel reserved ticket Press 6
  • For Wakeup call or initial alert Press 7
  • For Wheel Chair Booking Press 8
  • For ordering food menu Press 9

Other Necessary Indian Railway Customer care number

  • 1323( e-Catering)
  • 138 ( Grievance Number )
  • 1800 11 1139 (General Inquiry)
  • 1800 11 1322 (Railway Police )
  • 1800 11 1321 (Catering Complaint or Suggestion )
  • 155210 (Vigilance)
  • 182 (Helpline For Children and Women)
  • 1512 (State Zonal Wise Railway Police)
  • 1098( Lost/Missing Child Help)

For Online Rail Ticket Booking:



I-tickets/e-tickets :[email protected]
For Cancellation E-tickets : [email protected] 

Phone Numbers:

For Hindi: 0755-6610661

For English: 0755-4090600

If you Know this Information through SMS then here are complete details:

Get Full Information via Text Message  
For PNR Enquiry type a message like PNR and send it to on 139
For Train Arrival/Departure Enquiry type a message like AD and send it to on 139
For Accommodation availabililty Enquiry type a message like SEAT
and send it to on 139
For Fare Enquiry type a message like FARE
 and send it to on 139
For Train Time Table type a message like Time and send it on 139
For Train Name/Number type a message like  or  and send it on 139

If you want to do any complain or Suggestion here is Indian Railway phone numbers

  • 1800111139
  • 1800-111-321 (Food Quality Complaint / Passenger’s Opinion Card)
  • 138 For Complaint/ Suggestions

 If you have any Problem and feeling Unsafe then here are Railway Police Helpline

  • You can Dial 1512 its operated by State Government Police
  • Or you can Dial 1800-111-322 (RPF)
  • If you are feeling unsafe in train then you can 182 or Dial 1800-111-322

Online Complaints options in Indian Railways:

For Online Complain Follow this link:

To Track you Complain Follow this link:

Online Enquiry regarding your train like Fair, Seat Availability:

For Fare Enquiry:

For Seat Availability:

For FNR Status:

Indian Railways Website & Social Platform:

  • Website
  • Facebook
  • Twitter

Indian Railway Applications for Smartphones:

  • Android
  • iOS

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Indian Railways Customer Care Toll-Free Numbers or Live Person at IRCTC


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