Job info: Sutherland recruitment drive for freshers as US Voice-customer Support position.This recruitment drive held at Chennai Location.Any graduates can apply for Sutherland recruitment drive.All eligible candidates should check more details like salary,job description mentioned below.
Company Name: Sutherland
Job Description: To operationally manage US/UK Voice Process
Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice). Support includes (applicable to all processes/queues)
Internal mails from executives on behalf of customer.
Resolving logs received at Customer Service related to Oral Correspondence.
Coordination with resolution owners&sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
Key operational deliverables will constitute:
Provide higher first transaction resolution for all queries requests and complaints received.
Minimum repeat calls from customers
Faster reply to customer mails with minimum turnaround time.
Designation : US Voice-customer Support
Total no of posts: 20
Qualification: Any Graduates
Location : Chennai
Pay Scale : INR 1,75,000 – 3,50,000 P.A
Age Limit: Min 18 and max 30 as per rules.
Selection Process: Candidates can be selected based on Interview.
Address : Venue Details:
Sutherland Global Services Velachery office,
No 45A Velchery Main Road,
Behind Vijayanagar Bus stand,
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