A lighthearted look at the world of customer service.  Illustrated, of course, it shows you how to be absolutely terrible at your job, while having as much fun as possible, all without being fired.  It’s available in paperback at the moment.  Kindle will be live within a day of this posting.

This is a silly Book, truly tongue in cheek, and is the product of ten years working in call centers.  I actually think if you did the opposite of the things listed within, you’d be a perfect person.

Link to Fastpencil store