2019-10-15 17:54
One of the key benefits of Skilljar's learning management system is our flexibility with course authoring. We can import packaged content in SCORM 1.2 format, and we also support li… Read More
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Skilljar Blog
blog.skilljar.com
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Skilljar's blog is a one-stop-shop for information about the Skilljar product, the training and on boarding industry, and best practices for utilizing an LMS.
2019-10-10 17:00
In my last post, I discussed microlearning video lessons and why they are an effective and efficient investment for your Customer Education program. With that background established… Read More
2019-10-07 16:09
Celebrated Harvard Business School professor Theodore Levitt theorized in his book The Marketing Mode Pathways to Corporate Growth, “Last year one million quarter-inch drill b… Read More
2019-10-03 16:09
The Learning Management System (LMS) was originally designed for internal use cases with a focus on addressing the compliance needs of Human Resources departments. Failure to host s… Read More
2019-10-02 16:14
If you’re noticing that users aren’t registering or engaging with your training program, it might be because of a lack of awareness of y… Read More
2019-10-01 19:32
Unfazed by current events, movie & TV show song identification, or Wait, Wait, Don’t Tell Me-esque limericks, Team “There’s Always Money in the Banana Stand&rd… Read More
![[Webinar Recap] Building A Customer Education Brand With Clever](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-2871380058.w320.jpg "[Webinar Recap] Building A Customer Education Brand With Clever")
2019-09-30 16:01
In our recent webinar with classroom learning technology company, Clever, Product Marketing Manager, Natasha Husein, discussed why branding and marketing is an important component o… Read More
2019-09-27 15:53
This past week, we were honored to have Bernie Griffin, Managing Director at Seattle’s 5th Avenue Theater, join us in the Skilljar offices for our ongoing Chats with Interesti… Read More
2019-09-26 16:15
Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over t… Read More
2019-09-24 16:45
A partner education and enablement program can help you equip your partners with the resources that they need to effectively market, extend, and service your offering. The partners… Read More
2019-09-20 17:30
Here are five reasons to consider an LMS like Skilljar: Read More
2019-09-19 17:41
At Skilljar, one of the most common challenges we hear from our customers is determining what content to create, and in what format. Whether or not you have an existing archive of c… Read More
2019-09-18 21:26
It’s here! We’re thrilled to welcome the newest addition to the Skilljar family - a fully revamped Skilljar.com! In addition to a completely revamped look and feel, Skil… Read More
2019-09-16 16:41
Skilljar Connect 2019 is poised to be the largest gathering of Customer Education professionals in the world. Will you be there? Read More
![[Customer Spotlight] SmashFly](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-2356398155.w320.jpg "[Customer Spotlight] SmashFly")
2019-09-11 15:00
Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over t… Read More
![[eBook]: How Customer Education Can Help Your Scale Your Customer Success Team](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-1575126886.w320.jpg "[eBook]: How Customer Education Can Help Your Scale Your Customer Success Team")
2019-09-05 16:00
On any given day, your Customer Success Team is juggling a wide variety of responsibilities, including, but not limited to: product onboarding, Customer Education, profe… Read More
2019-09-03 15:30
We’re excited to announce that our new course series, Analytics Fundamentals, is now available on Skilljar Academy Read More
2019-08-26 15:49
2019-08-22 16:15
We know that Live Training is an integral part of many of our customers’ education programs, and that’s why we’ve been hard at work taking Skilljar’s Live Tr… Read More
2019-08-21 19:00
Trainers who focus on customer and partner education understand that their audience consists of busy professionals who are on-the-go. Unlike mandatory compliance training where empl… Read More
![3 Critical Questions For Maintaining Healthy, Satisfied Customers [Part III]](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-4039835213.w320.jpg "3 Critical Questions For Maintaining Healthy, Satisfied Customers [Part III]")
2019-08-15 16:24
In the previous two posts, we discussed the importance of measuring time to value and analyzing support tickets as a means of regularly evaluating your Customer Education program. I… Read More
2019-08-09 18:29
Summer is in full swing here in Seattle, and that means it was time for Skilljar to get out into the wild with our annual summer party! Read More
2019-08-08 17:52
Innovations are pointless unless people and organizations harness them to achieve their goals. While we may not be able to predict the future, that does not mean we should sit idly… Read More
2019-08-06 16:59
Laura: Tell me about your path to Skilljar - what were you doing before and how did you end up here? Read More
2019-08-01 18:00
At Skilljar, we don’t just talk the Customer Education talk, we walk the walk. That’s why we’re thrilled to announce that a new course series, Marketing Fundamenta… Read More
![3 Critical Questions For Maintaining Healthy, Satisfied Customers [Part II]](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-3504188822.w320.jpg "3 Critical Questions For Maintaining Healthy, Satisfied Customers [Part II]")
2019-07-30 16:32
In our previous post, we discussed evaluating your Customer Education program based on your company’s average time to value (TTV) by looking at this data from multiple perspec… Read More
2019-07-29 16:37
Your title is Customer Training Manager, but you’re also known as Skilljar’s internal customer. What exactly is your role at Skilljar? Read More
2019-07-25 16:30
Customer acquisition is often viewed as the primary driver of growth at many companies. However, there are several trends, the rise of the subscription business model being one, tha… Read More
2019-07-23 17:28
After several wild and mostly wonderful years as a quota-carrying AE (Account Executive), I recently moved into an ADR (Account Development Representative) leadership role here at S… Read More
![[Customer Spotlight] Marketing Platform Scales Education Program With On-Demand, Interactive Content](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-495777830.w320.jpg "[Customer Spotlight] Marketing Platform Scales Education Program With On-Demand, Interactive Content")
[Customer Spotlight] Marketing Platform Scales Education Program With On-Demand, Interactive Content
2019-07-23 04:02
Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over t… Read More
2019-07-19 16:12
In our recent webinar, members of Skilljar’s Customer Success Team shared their insights on how to build a foundation and successfully scale your Customer Education program an… Read More
2019-07-18 15:45
In the past, customer acquisition was viewed as the primary means of revenue generation. However, if you’re in the Technology sector where the SaaS model is becoming increasin… Read More
2019-07-16 17:41
This past week, we were honored to have startup veteran, Matt Shobe, join us in the Skilljar offices for our ongoing Chats with Interesting People Series (CHIPS) Read More
![[eBook]: 3 Questions To Evaluate The Health Of Your Customer Education Program](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-1649635395.w320.jpg "[eBook]: 3 Questions To Evaluate The Health Of Your Customer Education Program")
2019-07-11 15:30
Customer education is a highly effective mechanism to drive better product engagement, higher customer satisfaction, improved retention, and incremental expansion revenu… Read More
2019-07-01 16:15
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, callin… Read More
2019-06-28 20:35
From listing (and correctly spelling) all 13 Skilljar conference rooms, to sniffin’ out mystery ingredients, and flexin’ our current events’ knowledge, our quarter… Read More
![[Webinar Recap] Uncovering Actionable Insights With Customer Education Data Integrations](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-3778437358.w320.jpg "[Webinar Recap] Uncovering Actionable Insights With Customer Education Data Integrations")
2019-06-19 15:48
In our recent webinar, Randon Ruggles, Manager, Curriculum and Content Development at Jamf, discussed five common Customer Education challenges and the integrations that the team ha… Read More
![[Customer Spotlight] ThoughtTrace Drives Improved Product Adoption With Skilljar](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-231856326.w320.jpg "[Customer Spotlight] ThoughtTrace Drives Improved Product Adoption With Skilljar")
2019-06-13 15:21
Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results.
This… Read More
2019-06-12 16:00
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, callin… Read More
2019-06-06 16:00
As a Manager of Customer Implementation at Skilljar, I’m familiar with the challenges and frustrations that typically accompany customer onboarding. Skilljar is the leading Cu… Read More
2019-06-05 19:00
Seattle – June 5, 2019 - Skilljar, the leading customer training, and education platform, has been selected as a 2019 Hot Vendor in Learning by Aragon Research. Arag… Read More
2019-06-03 18:48
At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order).&nbs… Read More
2019-05-24 16:03
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing… Read More
![[Webinar Recap] Customer Education Strategy 101](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-2541386964.w320.jpg "[Webinar Recap] Customer Education Strategy 101")
2019-05-22 15:35
In our recent webinar, Erika Dunham, Director, Education Services at UserZoom, discussed how to strategically develop a Customer Education program. Mindful of how overwhelming it ca… Read More
![[eBook]: Building A Business Case For Customer Training](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-4103522383.w320.jpg "[eBook]: Building A Business Case For Customer Training")
2019-05-21 15:21
When you're entrenched in the day-to-day details of your Customer Education program, it's easy to tell when you're experiencing roadblocks. But your CEO and other decision makers at… Read More
2019-05-13 16:40
Last week, I, along with several other Skilljar team members, traveled down to sunny San Diego for the Technology & Services World Conference (TSW), hosted by TSIA. TSW is a one… Read More
2019-05-10 16:00
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing… Read More
![[eBook]: Three Keys To Unlocking A Successful Customer Education Program](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-672110950.w320.jpg "[eBook]: Three Keys To Unlocking A Successful Customer Education Program")
2019-05-08 15:45
Regardless of the industry or vertical, Customer Education is a critical facet of any business. And across the hundreds of technology and software companies we've worked with over t… Read More
2019-05-07 15:07
I’m thrilled to announce that registration is now open for Skilljar Connect 2019, which we will be hosting on November 4th and 5th here in Seattle, Washington! Read More
2019-05-01 16:00
I’m thrilled to announce that the new and improved Admin Dashboard is now live and available to all Skilljar customers. Our goal is to provide you with functionality and an ex… Read More
2019-05-01 15:26
At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order).&nbs… Read More
![[Customer Spotlight] Cisco Reaches Users Across 1,000+ Companies With Revitalized Training](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-1319932646.w320.jpg "[Customer Spotlight] Cisco Reaches Users Across 1,000+ Companies With Revitalized Training")
2019-04-30 15:45
Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over t… Read More
2019-04-29 15:38
One of the most critical considerations when building a successful Customer Education program is developing content that addresses your learners' knowledge needs AND presents the in… Read More
2019-04-26 15:03
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing… Read More
2019-04-24 14:48
At Skilljar Connect 2018, we received overwhelmingly positive feedback about how helpful and empowering it was to meet and network with other Skilljar users and members of the Custo… Read More
2019-04-18 17:06
The eLearning industry is full of acronyms - in fact, the word eLearning itself is shorthand for electronic learning! Interested in learning the common industry jargon? Here is our… Read More
![[Webinar Recap] Monetizing Customer Education](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-658457830.w320.jpg "[Webinar Recap] Monetizing Customer Education")
2019-04-15 22:49
In our recent webinar, Maria Manning-Chapman, Vice President Research, Education Services at TSIA, shared best practices and actionable recommendations on monetizing Customer Educat… Read More
2019-04-12 15:33
When you’re in the market for new technology, the process of identifying the features you need, the interface you like best, and ultimately, the product that best fits your ne… Read More
2019-04-08 17:35
The decision of whether or not to charge for customer training is a strategic choice often made at the company level. Some companies choose to offer training for free as a way to en… Read More
2019-04-05 16:00
‘Seasoned Skillets’ is our series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing… Read More
![[Customer Spotlight] Real Estate Software Firm Increases Customer Success Productivity By 30%](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-1823849456.w320.jpg "[Customer Spotlight] Real Estate Software Firm Increases Customer Success Productivity By 30%")
2019-04-02 17:00
Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over t… Read More
2019-04-01 16:20
Driving consumption of your training materials is among the most important parts of your Customer Education strategy. If you're a software company, new users that are in the user on… Read More
2019-04-01 15:22
At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order).&nbs… Read More
2019-03-28 16:15
One of our core values at Skilljar is a commitment to “Customer Focus.” We take this responsibility seriously and as a member of our Customer Success Team, I know firsth… Read More
![[eBook]: A New Segmentation Model For Customer Onboarding](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-1040536682.w320.jpg "[eBook]: A New Segmentation Model For Customer Onboarding")
2019-03-27 15:45
As we’ve transitioned from on-premise software to the cloud-based software-as-a-service (SaaS) model, we’ve also seen a new emphasis on customer health and its impact on… Read More
![[Webinar Recap] Translating Customer Education Success Into Business Impact](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-2272896495.w320.jpg "[Webinar Recap] Translating Customer Education Success Into Business Impact")
2019-03-25 19:55
In our recent webinar with Isabel Swartz, Learning Manager at ClearCompany, Isabel explained how building an entire Customer Education program can feel like boiling the ocean - a va… Read More
2019-03-22 18:54
Driven by their knowledge of Seattle, the United Kingdom, Chemistry, GoT, Cats, and Pop Culture, Team Skillforce Secures a Win Read More
2019-03-20 16:53
‘Seasoned Skillets’ is our blog series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writing, c… Read More
2019-03-15 16:00
Last week, I had the pleasure of attending a TSIA webinar hosted by Maria Manning-Chapman on the state of customer training. Maria has a wealth of information about the customer edu… Read More
2019-03-13 16:28
Our Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs to drive positive business results. Over t… Read More
2019-03-06 18:19
In my last two blog posts, I discussed the importance of having a cohesive, overarching strategy and the establishment of a content development process in building a Customer Educat… Read More
2019-03-04 21:55
‘Seasoned Skillets’ is our new series designed to showcase the Skilljar team behind the business. These folks (aka Skillets) are developing, designing, writi… Read More
2019-03-01 16:37
At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order).&nbs… Read More
![[Case Study] How Procore Certified 100,000 Users And Launched A Successful Online Onboarding Platform](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-4176745806.w320.jpg "[Case Study] How Procore Certified 100,000 Users And Launched A Successful Online Onboarding Platform")
2019-02-28 16:19
Procore Technologies is the world’s leading construction management software, connecting people, applications, and devices in a single, unified platform for construction profe… Read More
2019-02-26 16:25
At Skilljar, we’ve partnered with hundreds of customers of all sizes in building and scaling customer education programs. Whether your company is a fast-growing SaaS startup o… Read More
2019-02-20 21:31
2019 may be in full swing, but that doesn’t mean your Customer Education Program (CEP) is set for the year. An effective CEP requires regular review and revision to ensure the… Read More
2019-02-14 21:03
How do I love thee CTP*? Let me count the ways.*Customer Training Platform
You support and you solve,
You scale and you plan. Read More
2019-02-12 16:34
![[Webinar Recap] The Case For User-Level Onboarding In The Age Of The Customer](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-668431212.w320.jpg "[Webinar Recap] The Case For User-Level Onboarding In The Age Of The Customer")
2019-02-11 17:19
In last week’s webinar with Gainsight, Coastal Cloud and Conversica, our panelists shared their thoughts on the role of onboarding in customer success and addressed the need f… Read More
2019-02-06 19:01
We are thrilled to share that Skilljar has been awarded Best Corporate Extended Enterprise Learning System by industry expert John Leh of Talented Learning. Chosen from mo… Read More
![[Case Study] How Zenefits Reduced Support Tickets By 5% With Customer And Partner Education Initiative](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-3808418222.w320.jpg "[Case Study] How Zenefits Reduced Support Tickets By 5% With Customer And Partner Education Initiative")
2019-02-05 16:05
The Zenefits People Platform brings everything HR into one radically simple, single app, putting benefits, payroll, and HR access in the pockets and at the fingertips of employees a… Read More
2019-02-04 21:24
The Seattle streets may be covered in snow today, but the real winter party was this past weekend when the Skilljar team took to the speakeasy for a swanky evening of camaraderie. I… Read More
2019-01-31 19:32
At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order).&nbs… Read More
![[eBook]: Choosing The Right Technology For External Training](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-2585972788.w320.jpg "[eBook]: Choosing The Right Technology For External Training")
2019-01-29 17:00
Is your Learning Management System (LMS) optimized for customer and partner training? Read More
2019-01-22 18:30
![[Webinar Recap] The New Formula For Customer Onboarding](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-810200048.w320.jpg "[Webinar Recap] The New Formula For Customer Onboarding")
2019-01-18 18:10
It’s no secret that product adoption is one of the most challenging aspects of the customer journey for customer success te… Read More
2019-01-14 20:15
With so many events competing for your attention in 2019, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the… Read More
2019-01-10 18:13
Here at Skilljar, we’ve got an ongoing com-paww-tition that might just turn your week around Read More
2018-12-31 16:30
Skilljar launched so many new features in 2018 that we couldn't resist taking a moment to pick favorites! I asked some colleagues here at Skilljar what their favorites were -- h… Read More
2018-12-13 17:00
Skilljar, the leading Customer Training Platform for enterprises, today announced that it has won a Brandon Hall Group Excellence in Technology Award for the fourth consec… Read More
2018-12-12 20:00
2018-12-07 22:46
At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order).&nbs… Read More
2018-12-03 17:30
Skilljar recently released optional lessons, which are lessons that appear in courses, but aren’t required to complete a course. Any lesson type (e.g. text, Live Training… Read More
2018-11-27 23:13
Check out the details for our upcoming webinar with TechSmith about TechSmith Academy and Camtasia Certification programs. Read More
2018-11-27 23:07
The market is full of products designed to communicate with one another, so it’s perfectly reasonable to expect the sophisticated software running your customer education and… Read More
2018-11-20 19:01
SEATTLE--(BUSINESS WIRE)--Skilljar, the leading Customer Training Platform for enterprises, recently wrapped up its inaugural customer conference, Skilljar Connect 2018. Over 150 ex… Read More
2018-11-19 19:20
2018-10-23 12:00
When customer education teams design programs to successfully onboard, engage, and retain customers, they have three types of training to choose from: self-paced, online training; l… Read More
2018-10-01 11:55
Skilljar powers customer training programs at some of the fastest growing companies around the world such as Cisco, Procore, and Zendesk. As part of this growth, our customers are e… Read More
![[Webinar] How Zenefits Uses A Customer Enablement Tech Stack To Drive Adoption](https://cdn.blogarama.com/images/posts_thumbs_site_id/8456/845622-2847458928.w320.jpg "[Webinar] How Zenefits Uses A Customer Enablement Tech Stack To Drive Adoption")
2018-09-20 19:30
