2022-07-15 19:52
Per the PayPal "Changes" Page . . . .https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-fullEffective July 28, 2022:- U.S. business accounts will not be able to receive personal tran… Read More
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Small Biz Thoughts By Karl W. Palachuk Blog
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A blog for Small Business Consultants and the vendors who serve them. It contains Opinions on business success, News in the SMB consulting space, and Information on what I'm up to.All material Copyright (c) 2006-2015 by Karl W. Palachuk unless otherwise noted.
2022-07-08 20:32
The National Society of IT Service Providers is holding elections for ALL positions: Every committee position and every board of directors position.Please join us for a live Zoom meeti… Read More
2022-07-07 05:04
MyTie and I are busy packing for ChannelCon - Join Us!In case you haven't seen the vendor hall at ChannelCon . . . it's pretty amazing. The one defining factor is: It's a very egalitarian se… Read More
2022-06-29 23:59
Here's an idea to consider: The next time you get a pitch from a vendor, ask this a simple question:How does this product/service/solution map to CMMC processes and practices?By now, I'm sur… Read More
2022-06-28 18:10
Managing Your Service Board5 Consecutive TuesdaysStarts: Jul 05, 2022Ends: Aug 02, 20229am Pacific - 50 minutesHandouts & ResourcesRegister Now - Only $299Learn how to properly set up, d… Read More
2022-06-27 20:31
OK. Good clean fun:1) Everyone should attend CompTIA's ChannelCon event. Seriously. If nothing else, register so you can get the content that's streamed and all the related materials.2) You… Read More
2022-06-14 08:00
My Mission/Vision Statements - 1995 to today.We get mail . . . Marty asked me a simple question recently: What was my mission statement at KPEnterprises (my first managed service busine… Read More
2022-06-13 08:00
Can IT the consulting industry regulate themselves?In the last post, HERE, I talked about some lessons we can learn about industry regulation from automotive repair. In this post, I wa… Read More
2022-06-10 08:00
The IT industry is being regulated. "Not being regulated" is no longer an option. Regulations come from many places, including state and federal agencies. Actual laws are a little ways down… Read More
2022-06-09 08:00
News from our friends over at D&H . . .D&H Adds HPE Greenlake and CTO Capabilities, Creating New Ways For MSPs to Benefit from Consumption-Based Cloud— D&H Selects HPE Gree… Read More
2022-06-08 18:08
I received this press release from my friends over at Field Effect . . .Aite-Novarica Group Report Explores New Managed Security Solution for MSPs Seeking GrowthThe firm found MSPs see treme… Read More
2022-06-06 14:33
I am a member of CompTIA and have been on various councils and forums for years. THE event of the year is CompTIA's ChannelCon event.Now you can attend for free, compliments of Small Bi… Read More
2022-06-04 16:21
I was re-listening to Mitch Joel's book Six Pixels of Separation recently (via Audible). Early on, he throws out an important statement and then scurries on to make a bigger point. But… Read More
2022-05-29 16:23
My daughter made an interesting observation about social media yesterday. We were talking about how TikTok is currently for "younger" people while Facebook is more for "older" people. But so… Read More
2022-05-26 19:50
The National Society of IT Service Providers has a new Vendor Partner Program!Channel Vendors: Please Join Us - Literally.Amy Babinchak (NSITSP Board President) and I are hosting an online m… Read More
2022-05-25 19:11
Our industry is under attack on several fronts - and your clients know it!Yesterday, I attended a meeting of the California Society of Association Executives - Cal SAE, a part of the America… Read More
2022-05-24 18:20
Class - Highly Successful Project Management for Small Business - Based on the book Project Management in Small BusinessTaught By: Karl Palachuk, author and coach- Five Tuesdays&nb&hell…Read More
2022-05-19 01:07
My friends over at ChannelPro dropped this in my inbox . . .Calling all Texas MSPS: The ChannelPro Network Announces 2022 ChannelPro SMB Forum Event in Dallas June 6-7ChannelPro’s in-p… Read More
2022-05-17 13:00
From my friends at GreenLink . . .-----Addison, Texas – May 17, 2022 - GreenLink Networks, a channel-only provider of Business VoIP services, is pleased to announce the release of two… Read More
2022-05-12 15:47
I'll repeat this and more on the NSITSP blog (https://www.nsitsp.org/news/), but this blog has more readers, so reporting here makes sense.The National Society of IT Service Providers… Read More
2022-05-05 13:00
My friends at ASCII slipped this under the door . . .-- -- -- Bethesda, Maryland – May 5, 2022 – The ASCII Group, a large membership-based community of independent North Ame… Read More
2022-04-27 08:00
Mark your calendar . . . Everyone Welcome!The NSITSP has set May 11th for the the next all-member meeting.9AM Pacific / Noon EasternI know a lot of activity has been going on quietly, but ou… Read More
2022-04-22 17:44
How To Build A Valuable Local LinkedIn Network - by Amy Babinchak, Microsoft MVP and owner of three technology-related businesses.UPDATED: Version 3 - April 2022Long-time community memb… Read More
2022-04-21 08:00
The SMB IT community may not have chosen the path we're on, but we have built it one brick at a time.When I ask, "How large is your company?" how do you answer that question? Some people imm… Read More
2022-04-19 14:34
Managed Services in a Month - Applying the Book - Starts April 26thOne of our most popular courses. LIVEYou’re guaranteed to learn something that will make or save you the price of adm… Read More
2022-03-28 15:48
One of my favorite phrases over the past few years is . . . You be you!I have always believed that you need to do business your way and then find people who want to do business your way. If… Read More
2022-03-24 14:11
My friends as ASCII forwarded this announcement . . .-----The ASCII Group Ignites New Peer Group OfferingBethesda, Maryland – March 23, 2022 – The ASCII Group, a large membership… Read More
2022-03-24 01:49
Like most of you, I've gradually been adopting MFA or 2FA in various technologies. Most of these are via web sites. Last year I went all-in and applied it everywhere I could.As a rule, I thi… Read More
2022-03-19 00:38
I haven't been to the UK since . . . well, since Covid! Well, I'm ready to get back to the grand old isle.CompTIA's ChannelCon is August 2-4 in Chicago. I'm registered, and have my room. So… Read More
2022-03-15 08:00
Learn how to standardize your operating procedures for both your internal company as well as externally with your client relationships and their technology.Taught By: Karl W. Palachuk &… Read More
2022-02-08 09:00
Customer Service for IT Service ProvidersLearn how to create a great customer service system for your IT consulting business – and how to hire and train the people you need to make it… Read More
2022-01-24 21:35
Received this press release today . . .Addigy Announces Addigy Innovate 2022MIAMI — January 24, 2022 — Addigy, the only cloud-based, multi-tenant Apple device management software… Read More
2022-01-21 23:22
My friends over at Sherweb sent me their show schedule for the year. Here's where you can catch up with them.This list includes shows through August. Be sure to make a note to drop by… Read More
2022-01-17 21:03
Great Little Seminar has been training IT consultants on managed services and more since 2013. That's when I offered my first class on Standard Operating Procedures. Beginning immediately, w… Read More
2022-01-15 18:48
Join us - Literally!NSITSP All Member Meeting Feb. 9th - Everyone's welcomeAll-Member Meeting Feb. 9thRegister for Fee: https://bit.ly/nsitsp-feb9Thank you to everyone who ha… Read More
2022-01-06 14:00
My friends at ASCII sent me their event info for the year.Bethesda, Maryland – January 4, 2022 – The ASCII Group, a membership-based community of independent North American MSPs… Read More
2022-01-05 09:00
Karl's 13th Annual State of the Nation Address for SMB ITMark your calendar now and don't miss this once-a-year webinar. This will be my 13th Annual "State of the Nation" address for small b… Read More
2022-01-04 09:00
(Side Note: Next week, we launch ITSPU - IT Service Provider University and move everything from Great Little Seminar over to ITSPU. The first course to run on the new platform is Lori's ama… Read More
2022-01-03 09:00
My good friend Amy over at Acronis sent me a note about where you can catch up with them at various shows in 2022. Of course, everything is subject to change for a variety of reasons… Read More
2021-12-31 00:01
Small Biz Thoughts Technology Community RoundtableMembers-Only EventJanuary 6th - 9:00 AM Pacific / Noon EasternFind out moreJim Pelley is Director of Laughter Works Seminars. A professional… Read More
2021-12-29 09:00
Karl's 13th Annual State of the Nation Address for SMB ITMark your calendar now and don't miss this once-a-year webinar. This will be my 13th Annual "State of the Nation" address for small b… Read More
2021-12-21 18:37
Huge new benefits.Price goes up January 1st - but you can lock in at the current price for lifePlease take a second to read this. I promise to keep it short. Now is the best time to joi… Read More
2021-12-13 12:00
From ASCII . . .Bethesda, Maryland – December 13, 2021 -- The ASCII Group, a membership-based community of independent North American MSPs, MSSPs and Solution Providers, is pleas… Read More
2021-12-09 20:00
Press Release from The ASCII Group . . .The ASCII Group Collaborates with Amazon Business to Offer New Benefits to its MSP MembersBethesda, Maryland – December 9, 2021 – The ASCI… Read More
2021-12-07 20:11
Killing IT LIVE Returns January 19thOne of the hottest podcasts for IT professionals is going LIVE again in January.January 19, 20229am PacificRegister NowWe've moved to the Zoom platform fo… Read More
2021-12-03 09:00
We had a GREAT Small Biz Thoughts Technology Community Roundup meeting on Thursday. Our special "Roundup" meetings are held the first Thursday of every month for members only. We produce eve… Read More
2021-11-29 15:41
Like it or not, "chat bots" are the future. But you need to manage them just like employees!There are several kinds of chat bots. The most basic are just pop-ups on the web site that allow s… Read More
2021-11-19 18:52
Note: This roundtable will *not* be recorded as requested by Paul – you’ll want to join us live!The December SBT Roundtable will be a spectacular holiday party!For this month&rsq&hell…Read More
2021-11-17 15:48
No kidding: Bookmark this post so you can find it and come back to download these resources as needed.I am honored to sit on the Advancing Tech Talent and Diversity Executive Committee for C… Read More
2021-11-16 16:31
Grab this resource at www.MSPWebinar.comI did a paid client-facing cybersecurity training for office workers in November 2021. So I figured, as long as I'm at it, I'll update the sample trai… Read More
2021-11-16 09:00
Class Starts November 23rd: Service Agreements for SMB Consultant - Applying the BookAll About Service Agreements for I.T. ConsultantsNext Offering:- Five Tuesdays - November 23 - Decem… Read More
2021-11-03 22:26
Registration is Now Open for the SMB Roadshow in Las Vegas !!!Details: https://www.smbroadshow.com/las-vegas/BECOME UNBREAKABLELas VegasCourtyard by Marriott Hotel - Las VegasDecember 1… Read More
2021-10-24 20:06
The National Society of IT Service Providers has scheduled a general membership meeting for November 17th. Everyone is welcome, whether you’re a Professional member or not.November 17… Read More
2021-10-24 19:02
NSITSP Social MediaWe have created pages or accounts on the following social media. These will be used to broadcast news and get the word out. Please take a minute to follow each of these an… Read More
2021-10-17 13:44
I'm sure you've heard the famous line from T.S. Eliot's poem, The Hollow Men:"This is the way the world ends Not with a bang but a whimper."Well I'm here to tell you that sometimes majo… Read More
2021-10-12 08:00
Financial Processes for the IT Services Firm – 5W07Taught By: Rayanne BuchianicoFive TuesdaysOctober 19 - November 16 - Register NowAll classes start a 9:00 AM PacificYou're guaranteed… Read More
2021-10-08 16:39
Thousands of you have already taken classes over at Great Little Seminar since 2013. Thank You!Now we have some major changes coming.We are re-branding and doing a major upgrade to our train… Read More
2021-10-08 08:00
Join us for Killing IT LIVE!That’s right – One of the hottest podcasts for IT professionals is going LIVE!October 20th at 9am PacificGet on the list now so you don't miss it.Regi… Read More
2021-10-02 15:35
Join us LIVE online October 20th!!!The Killing IT Podcast has been going for more than 130 episodes - and we are grateful for all of your support and feedback.Now - thanks to Cisco for… Read More
2021-09-21 08:00
CISA is giving advice about MSPs. Here are three things you should do about it.A few days ago I blogged about the advice CISA* is giving to your clients. Today I want point out some action s… Read More
2021-09-20 13:00
I received this press release from my friends over at ASCII . . .The ASCII Group Announces the Formation of MSP Security CommitteeBethesda, Maryland – September 20, 2021 – The AS… Read More
2021-09-18 15:15
The Government is Telling Your Clients How to Select an MSPReally.It's not all bad news. In fact, some things just fall into the category of, "It's done. Now, what you're going to do about i… Read More
2021-09-11 15:00
Ignore Your CompetitionThe previous posts in this series are here:Part 1 - https://blog.smallbizthoughts.com/2021/09/ignore-your-competition-not-your.htmland here:Part 2 - https://blog… Read More
2021-09-08 19:40
Read Part 1 here: https://blog.smallbizthoughts.com/2021/09/ignore-your-competition-not-your.htmlDo you believe in scarcity? It's not what you think!In the first installment in this series… Read More
2021-09-07 14:38
Super-Charge Your Social Media Marketing – 5W25All new class starts September 14th!Taught By: Karl W. PalachukFive Tuesdays - 9:00 AMSeptember 14, 2021 - October 12, 2021 - Register No… Read More
2021-09-05 17:08
Among the things that gets me in an argument from time to time is my commitment that you can absolutely ignore your competition if you are in small business.Before anyone gets picky about wh… Read More
2021-08-17 19:10
In case you missed it live, please do yourself a favor and check out the Advancing Tech Talent and Diversity presentation from ChannelCon 2021.Of course you should watch everything ever done… Read More
2021-08-17 03:36
I received this note over the transom today . . .NEWS For Immediate Release:D&H DISTRIBUTING EXPANDS ITS PORTFOLIO THROUGH A NEW AGREEMENT WITH JABRA — New Alliance Ele… Read More
2021-08-16 01:26
National Society of IT Service Providers - News and UpdatesNote: We just sent out an email. If you’re not on the list or didn’t get it, you can see it here:https://conta.cc/3xMlZ… Read More
2021-08-06 20:51
IT Service Delivery in the 21st CenturyTaught By: Manuel PalachukFive TuesdaysAugust 10 - September 7 - Register NowAll classes start a 9:00 AM PacificEveryone needs a PSA - Professional Ser… Read More
2021-07-27 23:07
Received this notice under the door . . .-- -- --Accomplished Engineering and Business Leader Will Oversee the Cloud Communications Provider’s Product Management, Software Development… Read More
2021-07-23 22:29
Topic: Build a Priority-Based Service DepartmentWe use the terms all the time: High, Medium, and Low Priority. But does everyone on your team agree on what these mean and how they affect you… Read More
2021-07-23 08:00
I am very sorry to announce that we are going to reschedule our Canada and UK Roadshows, which were scheduled for August and September. Even the Canadian shows had already been resched… Read More
2021-07-15 21:20
Join me -July 29th online for the SMB TechFest Quarterly event.Register for free at this link: https://www.smbtechfest.com/karlAll New Presentation:Build a Priority-Based Service… Read More
2021-07-15 00:59
Mission Control we are ready to blast off!Early Bird Registration is Now Open for the SMB Roadshow in Providence, RI September 16that the Hilton ProvidencePlease join us for a great LIV… Read More
2021-07-13 03:12
I've posted several times about transforming our industry into a profession. I've been pleased to see several people get engaged.Now it's time to start actually meeting and figuring ou… Read More
2021-07-10 18:28
Many of you have heard me rant against the concept of "All You Can Eat." Of course there's no such thing as all you can eat. Why does a restaurant have rules for AYCE? Because it's a p… Read More
2021-07-01 22:37
Legislation and regulation are coming to our industry - fast. You no longer get to ignore this issue or put your head in the sand and pretend it's not happening. It's happening. Now you can… Read More
2021-06-29 08:00
All New Class for 2021!Deep Dive Into Facebook, YouTube and LinkedIn – 5W24Taught By: Karl W. PalachukFive TuesdaysJuly 6 - August 3 - Register NowAll classes start a 9:00 A… Read More
2021-06-28 08:00
D&H Launches “Education Community,” Delivering Expert Insights, Product Knowledge, & Assistance with ECF FundingD&H is Bringing Together Education Industry Authoritie… Read More
2021-06-10 02:57
Transforming Our Industry Into a Profession A webinar for SMB IT consultants.Recently, I have blogged about the Nine Pillars of moving our industry from where we are to a true professio… Read More
2021-06-06 16:23
On The Transformation of an Industry into a ProfessionThis is Part 5 in a series on transforming our industry into a profession. Here are the previous installments:Transformation of an Indus… Read More
2021-06-02 08:00
It's Time for IT Consultants to Take a Step UpThis is Part 4 in a series on transforming our industry into a profession. Here are the previous installments:Transformation of an Industry into… Read More
2021-06-02 00:38
I received this press release from Gradient MSP on their new offering.- - - - -Say Hello to Gradient, the World’s First Intelligent PSA Data Hygiene Solution Designed for MSPsOffered a… Read More
2021-05-31 08:00
Manifesto for a Modern IT Consulting Industry - Part 3It's Time for IT Consultants to Take a Step UpThis is Part 3 in a series on transforming our industry into a profession. Here are the pr… Read More
2021-05-28 23:26
Thoughts on Revamping our Industry In the last post, I introduced the need to revamp our industry and step up professionalism. I proposed the first two pillars: Profit and focusing on b… Read More
2021-05-28 16:32
I am very pleased to have Richard Tubb (https://www.tubblog.co.uk/) join us for the June Small Biz Thoughts Technology Community Roundtable.Richard is a long time friend and truly great comm… Read More
2021-05-27 01:47
Thoughts on Revamping our Industry The Nine Pillars - Part 1PreambleThe IT Consulting industry has come a long way in the last twenty years. We are more professional, as a group, than w… Read More
2021-05-25 08:00
All New Class for 2021!Optimize Your Social Media Marketing and Advertising – 5W23Taught By: Karl W. PalachukFive TuesdaysJune 1 - June 29 - Register NowAll classes start a 9:00 AM Pac… Read More
2021-05-20 22:56
I received this press release from D&H . . . after they had an amazing year!HARRISBURG, PA – May 20, 2021 – D&H Distributing, a major provider of SMB, mid-market, and con… Read More
2021-05-17 17:44
My friends over at Trustifi forwarded this press release to me. Congratulations, Trustifi.- - - - -Trustifi’s Innovative, SaaS-based Email Encryption Got Top Marks in this Prestigious… Read More
2021-05-11 01:44
This course is a primer for IT consultants. It’s not everything there is to know – Just the information you need to know to support small businesses.DNS: What You Need to Kn… Read More
2021-04-29 08:00
In the last post, I talked about the belief that your company is somehow unique. Your clients are unique. Everything is unique. As a result, you can't standardize. You can't can't create "A… Read More
2021-04-28 14:52
In Episode 25 of the Cheeky Sales Coach, I mentioned a Model Sales Funnel Spreadsheet you can create in Excel. Then I went ahead and made one for you.See the video here: https://www.you… Read More
2021-04-28 08:00
Press Release from our friends over at D&H . . .For Immediate Release:D&H ADDS NEW BUSINESS UNIT FOR GAMING, INTEGRATED COMPONENTS, & ESPORTS, INVESTING IN NEW LEADERS, TRAINING… Read More
2021-04-27 08:00
Sometimes I find it hard to believe that, after more than fifteen years of pushing documentation and standard operating procedures, I still meet people who believe one of these falseho… Read More
2021-04-21 08:00
I received my new business insurance policy. I'm not sure why I look through these things except to keep an eye out for things that don't make sense. I say I don't know, because I fully admi… Read More
2021-04-20 08:00
Brand New Five-Week Class: MSP Professional Sales Program Taught By: James KernanFive TuesdaysApril 27 - May 25 - Register NowAll classes start a 9:00 AM PacificWant to master MSP… Read More
2021-04-19 22:38
Inspired by a recent phone call . . .I have ordered a bunch of door hangers. As a service to our Community. This is roughly 8.5" x 3.5" and is a great door hanger to keep you of the In… Read More
2021-04-16 08:00
In case you haven't been following . . . I'm in the middle of a 50-week video series (and podcast) call The Cheeky Sales Coach. The videos are on my Relax Focus Succeed YouTube Channel:… Read More
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