2022-11-30 11:26
Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid)Organization: DrivewyzeAs a Customer Success Director, you will lead, coach, and mentor a high… Read More
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Businesses use SmartKarrot to effectively reduce churn, cause up-sell and generate efficiencies of scale. Have your team manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows.
2022-11-29 10:56
Role: Senior Director, Customer SuccessLocation: Remote, United StatesOrganization: OneSpanAs a Senior Director – Customer Success, you will build, lead and scale a grow… Read More
2022-11-29 08:08
Effective account management never happens by chance. If you want to succeed with one or more of your accounts, you need to have a method and a strategy to follow.
Over many years… Read More
2022-11-28 11:15
Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customer… Read More
2022-11-25 06:40
Role: Customer Success ConsultantLocation: Remote, United States Organization: Phocas Software As a Customer Success Consultant, you will manage assigned accounts by… Read More
2022-11-24 09:48
Role: Director of Customer SuccessLocation: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high p… Read More
2022-11-24 09:32
Businesses across all sectors are grappling with instantaneous transformation. We all have witnessed or are still witnessing the changing business sensations, which have greatly impacted how… Read More
2022-11-23 11:52
Role: Director, Customer Success Location: Chicago, IL, USA (On-site) Organization: Flock Freight As a Director, Customer Success, you will spearhead the e… Read More
2022-11-22 11:32
Role: Director of Customer Success Location: Houston, TX (Hybrid) Organization: Homebase As a Director of Customer Success, you will scale a global team an… Read More
2022-11-22 09:07
What is the land and expand strategy?
The land-and-expand strategy starts when you land a small deal with an organization and use the contract to form a solid relationship with the… Read More
2022-11-21 09:13
Role: Sr. Director Customer SuccessLocation: San Diego, CA, United States (Hybrid) Organization: Workiz Inc. As a Sr. Director of Customer Success, you wil… Read More
2022-11-17 10:26
The customer is always right, right? If you answered false, a client success manager might be needed.
Once you have finished drafting this job description, you should consider applying fo… Read More
2022-11-17 10:10
Role: Head of Customer Success Location: Remote, United States Organization: Voxie As a Head of Customer Success, you will mentor and inspire a team of high-per… Read More
2022-11-16 10:06
The main objective of your entire revenue organization is client success. Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. An acc… Read More
2022-11-15 14:00
Role: Customer Success Manager Location: Cincinnati, OH (On-site) Organization: Motion RecruitmentAs a Customer Success Manager, you will own and efficiently ma… Read More
2022-11-14 15:31
Role: Director of Customer SuccessLocation: Cambridge, MA, United States (On-site)Organization: Volta Labs, Inc.As a Director of Customer Success, you will create efficient pr… Read More
2022-11-14 09:44
The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address cus… Read More
2022-11-10 13:08
Role: Director – Customer SuccessLocation: New York, NY (Hybrid)Organization: RoktAs a Director of Customer Success, you will be mastering the functionality of the platf… Read More
2022-11-09 15:52
Role: Director of Customer Success Location: Denver, CO, United States Organization: Homebot As a Director of Customer Success, you will hire, train, and manage a te… Read More
2022-11-09 12:30
It takes both art and science to handle key accounts.
Some aspects of account planning are constructing a sales strategy, developing a consistent technique for gathering background inform… Read More
2022-11-08 14:00
Role: Director of Customer SuccessLocation: London, England, United Kingdom (Hybrid)Organization: Law Business Research As a Director of Customer Success, you will d… Read More
2022-11-07 15:30
Role: Associate Director, Customer SuccessLocation: Greater Boston, United States (On-site)Organization: SaamaAs an Associate Director of Customer Success, you will driv… Read More
2022-11-04 14:00
Role: Director of Customer Success Location: Remote, Birmingham, AL, United States Organization: FleetioAs a Director of Customer Success, you will l… Read More
2022-11-03 14:00
Role: Sr. Director, Customer Success & OnboardingLocation: Remote, United StatesOrganization: UpsideAs a Sr. Director of Customer Success, you will help to scale the Merchant Succes… Read More
2022-11-03 12:36
Growth in revenue and overall business profitability is the end goal of every business organization. All the efforts and techniques employed by the business organization are directed towards… Read More
2022-11-02 09:44
Strategic account management is a business practice involving activities like providing customers with the best support and services, thus increasing their consumption of products and servic… Read More
2022-10-31 14:00
Role: Senior Customer Success ManagerLocation: Remote, United StatesOrganization: Sigma ComputingAs a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma a… Read More
2022-10-31 11:10
The customer success/account management industry is constantly evolving, but one main thing that has not changed is the need for personalized recommendations for clients. While traditional a… Read More
2022-10-28 12:42
What is Strategic Account Management?
Building value-driven strategic connections with your important clients can aid in long-term development and retention, maximizing the income potenti… Read More
2022-10-27 10:35
Business-to-business (B2B) marketing is a type of marketing done directly between businesses. Unlike other sales models where the Client goes through an intermediary such as retail, B2B mark… Read More
2022-10-26 16:54
The classic business proverb, 80% of your sales originate from 20% of your clientele, holds true for most firms. Therefore, handling these priceless things with more caution would be sensibl… Read More
2022-10-19 09:50
Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, a… Read More
2022-10-17 14:00
Role: Customer Success DirectorLocation: Remote, United StatesOrganization: VonageAs a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption… Read More
2022-10-17 10:02
Account mining has been an age-old, reliable method for helping businesses derive and extract as much revenue as possible from existing accounts. Recent studies have shown that the probabili… Read More
2022-10-13 08:38
The primary objective of a CSM (Customer Success Manager) is to promote and demonstrate value to its clients continuously. The core business objectives of a CSM are to maintain/increase rete… Read More
2022-10-12 08:41
It is obvious that your enterprise’s greatest asset is its customer base. Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expa… Read More
2022-10-11 10:42
All your client accounts are not created equal. And a smaller proportion of these accounts probably bring in the most money for your company. As a result, you must pay close attention to the… Read More
2022-10-10 14:00
Role: Senior Customer Success ManagerLocation: Remote, New York, United StatesOrganization: Diagnostic RoboticsAs a Senior Customer Success Manager, you will be the primary point of con… Read More
2022-10-10 10:19
Business transformation is a growing concept that all business strategists are looking towards. In a study, McKinsey revealed that less than one-third of organizational transformations actua… Read More
2022-10-06 08:01
The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s… Read More
2022-10-03 14:00
Role: Senior Director of Customer SuccessLocation: Washington DC-Baltimore Area, US (Hybrid)Organization: TitanHouseAs a Senior Director of Customer Success, you will establish and adhe… Read More
2022-09-27 07:31
Every company looks to retain its customers as much as possible. This calls for a highly effective and functioning customer success strategy that focuses on customers and their journeys. Cus… Read More
2022-09-26 14:00
Role: Customer Success ManagerLocation: Remote, London, England, United KingdomOrganization: CanonicalAs a Customer Success Manager, you will onboard new Canonical customers and introdu… Read More
2022-09-26 09:57
SaaS organizations are continuously trying to determine how to facilitate rapid and sustainable long-term growth. However, as customer expectations and market trends continue to evolve at ex… Read More
2022-09-23 12:12
Customers in the contemporary age are becoming increasingly conscious of the variety of experiences they need before purchasing. To raise your customer health score, you must view customer h… Read More
2022-09-22 14:00
Role: Director of Customer Success – RemoteLocation: Remote, Seattle, WA, USOrganization: DiversioAs a Director of Customer Success, you will partner with Revenue leadership count… Read More
2022-09-22 10:44
The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally.
The Net Promoter Score, also known as NPS, is a metric used to measure customer satisfacti… Read More
2022-09-21 08:16
B2B or B2C, no matter what business model you operate, the key aim is to “grow and earn profits.” For this, you will have to focus heavily on one tactic – satisfying the cu… Read More
2022-09-20 09:18
Enterprise software in saas is a segment that can be incredibly challenging for many enterprises to navigate. There are vast product and size options available for enterprise software in cat… Read More
2022-09-19 14:00
Role: Head of Client Success, West RegionLocation: Malvern, PA, USOrganization: VanguardAs a Head of Client Success, you will be responsible for the retention, satisfaction, and growth… Read More
2022-09-16 13:00
Rapid advancements in technology have resulted in massive changes in current organizational business processes, hierarchies, and systems. However, satisfied customers are still the most cruc… Read More
2022-09-15 13:00
SaaS (Software as a Service) solutions have revolutionized how businesses and enterprises interact with computing platforms. SaaS is broad in its range of applications, allowing users a lot… Read More
2022-09-14 09:23
SaaS products are expensive! And this is a key reason why their sales can be so difficult. But SaaS companies across the globe advertise offers and price discounts to draw the attention of c… Read More
2022-09-13 12:00
Successful companies are looking for ways to increase and improve their revenue to stay competitive. Adapting quickly to the changing market in today’s world is essential. With the ris… Read More
2022-09-12 14:00
Role: Client Success DirectorLocation: Remote, Massachusetts, United StatesOrganization: Agero, Inc.As a Client Success Director, you will develop and execute strategic account manageme… Read More
2022-09-12 10:49
Every company hires an account manager, especially in SaaS. The account manager is one who needs to be responsible for the everyday management of the customer’s account and business wi… Read More
2022-09-09 08:26
Every customer differs from another. While a bunch of customers may be using the same product, the internal goal for each is different. Similarly, enterprises and SMBs have different strateg… Read More
2022-09-08 12:29
Business leaders often find themselves in a rut when it comes to making strategic decisions. It could be about making decisions about an existing process, or about the introduction of change… Read More
2022-09-07 09:51
Starting a new company comes with a lot of energy and enthusiasm. You may have also envisioned its success in the market and earning huge profits from it. For this vision to come true, you m… Read More
2022-09-06 07:38
Everyone pays for value. That is obvious, right? People will be ready to shell out money if they consider how a product will be an asset in their life.
Value-based pricing is the premise… Read More
2022-09-05 14:00
Role: Director of Client SuccessLocation: San Diego, CA, US (On-site)Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction &a&hell…Read More
2022-09-05 11:44
Start-ups take birth from what seems like an excellent idea – at least the founders think so. But is that what your target customers think of your product? Well, this is an especially… Read More
2022-09-02 08:36
Business is changing. More than ever, people want to know what value you bring to the table and how it relates to them.
Businesses of all types are moving from product-centric to service… Read More
2022-09-01 13:17
For many early-stage start-ups, landing their first enterprise client is the holy grail. It is a sign of development, showing that the business has effectively transitioned from an R&D o… Read More
2022-08-30 14:00
Role: Director of Customer SuccessLocation: Chicago, IL, US (Hybrid)Organization: GrubhubAs a Director of Customer Success, you will manage the stellar Corporate Accounts Client Success… Read More
2022-08-30 12:21
When was the last time you had a wow customer experience?
A Customer Experience describes customer interactions with a brand throughout the buyer journey. The Customer Experience includes… Read More
2022-08-29 14:00
Role: Senior Customer Success ManagerLocation: Boston, MA, USOrganization: LeanIXAs a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by… Read More
2022-08-29 10:33
Getting fired up about SEO (Search Engine Optimization) or social media is sometimes challenging as a SaaS business. The fundamentals of delivering an excellent product and keeping customers… Read More
2022-08-26 06:59
Customer complaints occur when a company fails to meet customer expectations regarding a specific product or service. Satisfied customers are the most important aspect of the long-term succe… Read More
2022-08-25 08:58
Anyone looking to move to their dream job needs to revamp their skills and capabilities. While many people are sure of the career they want, many others are not sure of what they require. Tr… Read More
2022-08-24 12:05
Few things are more heartbreaking to a Customer Success Manager (CSM) than an inbox full of grievances. Being buried under a mountain of perplexed, worried, or worse, enraged clients may rap… Read More
2022-08-23 14:00
Role: Vice President, Customer SuccessLocation: Washington, DC, US (On-site)Organization: Inspiration MobilityAs a Vice President of Customer Success, you will be assisting to close new… Read More
2022-08-23 11:34
If any B2B SaaS (Software as a Service) company, or any company for that matter, had to choose one metric that measures their performance among the dozens of metrics, it would be the NPS or… Read More
2022-08-22 14:00
Role: VP of Customer SuccessLocation: Remote, United StatesOrganization: Talentify.ioAs a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Ma… Read More
2022-08-22 13:18
Do you want to know what your customers are thinking? What is their experience surrounding your brand like? Have you ever questioned why one customer is leaving but another is staying? The V… Read More
2022-08-19 12:50
Customer feedback is imperative to the success of a business. With the increased adoption of social media, it has become increasingly simple for companies to collect customer feedback using… Read More
2022-08-18 12:08
When we needed information, Google gave us a search engine; when we needed to send written communication over the internet, Google gave us emails; when we wanted virtual meetings, Google gav… Read More
2022-08-17 11:26
If hiring trends at SaaS companies are anything to go by, vacancies for Customer Success Manager (CSM) and Customer Engagement Manager (CEM) are in demand.
Both are leadership positions… Read More
2022-08-16 10:48
Most businesses must get this a lot- Are you implementing QBRs and EBRs regularly? While some may be doing these reviews, the bottom line is whether they are necessary. What are QBRs? What a… Read More
2022-08-12 13:00
FoodTech has been on the rise, especially since the Covid19 pandemic. Owing to several reasons like social distancing, health issues, cooking fatigue, and so on, people started ordering food… Read More
2022-08-11 10:39
Are you wondering why your business is not seeing the results you hoped for? Then it’s time to level up your business strategies.
The future of work and business is changing rapidly… Read More
2022-08-10 12:46
Jobvite is now a trending word among top-class recruiters, especially in the SaaS industry. For basics, it is a job portal that everyone is in love with! But why? If you are among the people… Read More
2022-08-09 14:00
Role: Vice President of Customer SuccessLocation: Austin, Texas Metropolitan Area, US (Hybrid)Organization: Kanerika Inc. As a Vice President of Customer Success, you will generate… Read More
2022-08-09 13:04
Software As A Service (SaaS) is a cloud-based method of delivering on-demand software to users. Instead of building, developing, and implementing enterprise applications, SaaS users can simp… Read More
2022-08-08 14:00
Role: Head of Customer SuccessLocation: New York, NY, USOrganization: FractionAs a Head of Customer Success, you will build and manage a team of customer success specialists based in th… Read More
2022-08-08 12:46
Customer feedback is of excellent value for SaaS businesses, and customer surveys are an important way to collect it. Customer surveys emerged in the 1980s. Back in the time, they were a rel… Read More
2022-08-05 10:39
Online automated CS playbooks are a crucial part of a successful customer success strategy, but only if they are laser-focused on helping customers realize measurable value.
M… Read More
2022-08-04 11:19
Excel date sorting is one of the most useful features of MS Excel. Whether you wish to organize your relatives’ birthdays so you can send them a greeting card, organize your weekly bud… Read More
2022-08-03 11:29
Businesses, especially the ones offering SaaS products, need a good understanding of a Product Life Cycle. From business leaders to marketing executives and the CX teams, they must have a fa… Read More
2022-08-02 09:09
Digital marketers and B2B SaaS organizations both value engagement metrics. You can fine-tune your users’ experience to ensure they get the most out of your software by using engagemen… Read More
2022-08-01 12:11
FOMO – Feeling of Missing Out! This is one of the biggest fears that current-day customers have. They want to know everything that is happening from their brands. Surrendering to these… Read More
2022-07-29 10:05
Gamechanger is a software and technology company based in the United States that creates and refines powerful mobile applications that can significantly improve sports and team management pr… Read More
2022-07-28 08:18
Customer experience is a cornerstone of customer loyalty. It’s the first thing you think about when you think about your company or brand name. But what about customer expectations? Wh… Read More
2022-07-27 10:08
A healthy relationship with the customers – is the success mantra for B2B SaaS businesses. Along with a customer-centric approach, businesses should invest in customer engagement activ… Read More
2022-07-26 08:12
To write a SaaS case study, you must remember certain pointers. You need to engage customers and readers about how the product or company solves business problems and improves growth. A SaaS… Read More
2022-07-25 14:00
Role: Director of Customer SuccessLocation: Remote, United StatesOrganization: NearpodAs a Director of Customer Success, you will successfully lead, manage, and mentor School Team Manag… Read More
2022-07-25 10:55
If you have decided to be in customer success, there is no better time. There is a growing global need for customer success managers, customer success specialists, and customer success leade… Read More
2022-07-22 09:59
There’s no denying the fact that customer education has now become an integral part of every SaaS business. For any SaaS business, customer education is not just about explaining to cu… Read More
2022-07-21 09:19
The term data silo refers to a repository of data that is controlled by a single department or business unit but is disconnected from the rest of an organization.
However, if teams are no… Read More
2022-07-20 09:27
Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or acco… Read More
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