2018-04-09 15:01
You know the feeling. You arrive at work early in the morning and instantly feel overwhelmed by everything you have to tackle that day. You spend all day running around, barely feeling like… Read More
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Funeral Home Answering Service - Funeral Call Serv Blog
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Director On Call has provided professional Funeral Home Answering Services for over 60 years. Professional Funeral Call Center nationally recognized for
2018-04-04 12:30
At the end of a long work day, it’s all too easy to bring your stress home with you. That lingering stress and pressure can make it tough to enjoy your time at home with your family, l… Read More
2018-03-08 14:53
There is no better day than International Women’s Day to focus on some of the inventors that have changed telephony and the technology behind it over the past 50+ years. These women ar… Read More
2018-03-05 09:29
Time Management, delegation, exercise can all help allievate work related stress.
Do you often feel stressed-out and overwhelmed in your job? Many industries are stressful, and working in th… Read More
2018-02-27 20:26
Self care can take mere minutes of your day. Make yourself a priority too!
Caregiver fatigue and exhaustion are common, and when you’re exhausted, you can’t do the best job of co… Read More
2018-01-26 15:19
While dealing with their grief, families depend on funeral directors to guide their decisions with patience, empathy, and dependability. Every detail, from the wording on the gravestone to t… Read More
2017-11-07 14:43
Funeral rites and rituals show great variation around the world. In the Middle East, most funeral rituals stem from the Islamic belief that the deceased will remain in their tombs until the… Read More
2017-10-16 15:24
Throughout the world, there is so much variety in funeral and burial practices. Africa is one region with a very unique history and culture surrounding death and mourning. Most practice… Read More
2017-10-10 17:39
It’s always interesting to look at how funeral practices in a region change over time. Nowhere is the change more significant than in Egypt, a country known for its ancient practi… Read More
2017-09-12 13:50
Once the memorial service is over, many families like to gather and spend more time together in a laid back setting. Many post-memorial gatherings are low-key events where a few dishes are p… Read More
2017-07-18 12:36
How Native Americans Honor Their Lost Loved Ones
Every culture honors life events differently. Ceremonies for births, marriages, and deaths figure largely as significant events, and are… Read More
2017-07-11 13:16
3 Celtic Burial Rites We Still Use Today
The ancients Celts were a preliterate society. With no written record, modern researchers rely heavily on archaeology to understand their lives and t… Read More
2017-07-05 14:32
5 Intriguing Facts about Colonial Funeral Rites
Funeral rites and rituals have certainly changed over the years, but many modern funeral traditions do trace back to the Colonial era. Fu… Read More
2017-06-19 18:02
Five Interesting Funeral Customs Around the World
Every culture has its own way of showing love and respect after a loved one’s passing. Some cultures observe a period of somber m… Read More
2017-06-13 17:48
Four Time-Honored Funeral Elements to Include into Your Services
A funeral is more than the mark of someone’s passing. It’s a way to honor the deceased and provide the family a w… Read More
2017-06-06 17:30
3 Ways Floral Arrangements Have Been Used Historically at Funerals
Flower arrangements help people express their love, respect, and appreciation for someone who has passed away. It is o… Read More
2017-04-18 15:42
Four Ideas for Unique Aftercare Services
Families often look toward a funeral service director before, during and even after a service for comfort, empathy, and understanding. Creating a str… Read More
2017-04-12 15:16
OGR 2017
Director On Call’s Linda Murphy Kreimes will be at the Order of the Golden Rule Conference at Booth 10. It will be hosted in New Orleans on April 20th, 22nd and 23rd. Lots of… Read More
2017-02-22 20:56
Be Kind
Our team at Director On Call have joined forces with the Pink Shirt Day campaign to end bullying. Today is about raising awareness regarding bullying, which can happen anywhere… Read More
2017-02-13 14:34
Why Your Funeral Home Needs a Live Answering Service
A nurse phoning in a first call, a panicked call from a family reeling with grief, a call inquiring about available services – norm… Read More
2017-02-09 16:07
3 Ways to Scale Your Funeral Home Client Capacity
When your funeral home is experiencing growth, you are not always able to grow all of your resources at the same pace. However, serving more… Read More
2017-02-06 14:43
3 Key Concepts to Recharge Yourself and Prevent Compassion Burnout
Daily, you deal with death and the emotions of others. As a funeral director, there may come a time when you feel your… Read More
2017-02-01 14:31
2 Reasons Why Your Families Need to Be Connected with a Live Person at Your Funeral Home
Technology and advancement are necessary in this present society to keep up and compete. These days p… Read More
2017-01-23 15:30
Why you Need a Specialized Answering Service for Your Funeral Home
An answering service for funeral directors takes your messages, but also provides much more – especially when it… Read More
2017-01-17 14:50
How an Answering Service can Free Up Your Time to Build Your Business
A live answering service is essential for funeral directors. These services ensure families can always reach y… Read More
2017-01-12 13:57
How to Combat Work Stress in the Funeral Profession
A funeral home can be a stressful place to work. Death, the circumstances of death, and the families of those grieving death constantly su… Read More
2017-01-09 16:46
4 Reasons How a Funeral Home Answering Service Offers a Viable Solution to Your Funeral Home
The role of a funeral director never really ends. Because death is unpredictable, you are always… Read More
2017-01-03 17:31
3 Ways to Ensure Your Answering Service is Providing the Best Service to Your Families
Empathy means putting yourself in someone else’s shoes to understand their situation from th… Read More
2016-12-19 15:10
3 Quality Assurance Aspects Your Funeral Home Answering Service Should be Practicing
Your funeral home provides families with quality service encompassing compassion and professionalism… Read More
2016-12-12 16:33
What to Ask When Choosing a Funeral Home Answering Service
When selecting a funeral home answering service, you need to be able to trust that they can get the job done; they provide what bot… Read More
2016-12-07 14:19
Director On Call is Taking Reservations for Christmas Dinner!
A free Christmas dinner for people who are alone is being held at St. Francis Xavier Parish . This dinner will take place o… Read More
2016-12-05 19:18
3 Benefits of Having a Virtual Receptionist
Growing your funeral home can be tricky business. There are many things to consider because unlike many other service areas, you have to be availa… Read More
2016-11-30 17:03
Compassion Fatigue: Symptoms and Risk Factors
Working in a funeral home, you are accustomed to death, but after a while even the most sympathetic person can be affected by what they see… Read More
2016-11-28 13:54
Call Forwarding: The Gift That Keeps Giving to You
The phone is ringing — again. This time you have to pull yourself away from a lovely evening with family and friends. Last time… Read More
2016-11-21 13:15
How a Funeral Home Answering Service Understands the Needs of Funeral Homes
Sympathetic pity and concern for the suffering of others and the desire to alleviate that suffering: this is… Read More
2016-11-16 14:28
Tips on How to Take Care of Yourself
Being a funeral director is considered a calling. It is something not everyone has the ability to do. Whether you are dealing with the grief of a family… Read More
2016-11-14 16:44
3 Ways You Can Make the Most of Your Call Forwarding
Answering services provide a number of options for funeral home directors, and one of the best is call forwarding. Living life on call ca… Read More
2016-11-08 14:23
The Top 3 Symptoms that Mean You’re Heading for Burnout
Burnout is a serious condition that affects many people, especially funeral directors. You have a high-stress position that requ… Read More
2016-11-01 14:06
3 Tips to Help You Choose the Best Answering Service for You
A funeral home live answering service provides several benefits, but funeral homes have a reputation to uphold and it can be… Read More
2016-10-26 13:53
Hello from NFDA 2016!
We are having so much fun at Booth 2555 at NFDA 2016! Douglas Wagemann of Cochrane and Wagemann Funeral Home in Roseville, CA stopped by the Director On Call booth to s… Read More
2016-10-24 16:58
Director On Call is Providing Professional Headshots at NFDA 2016!
The 2016 NFDA Convention & Expo is underway in Philadelphia, PA and Booth 2555 is the place to be! Director On Call is… Read More
2016-10-19 12:51
Call Recording: More than Just a Recording for your Funeral Home
Can recording calls really help with quality assurance? You might have this feature available for your calls, and it can do m… Read More
2016-10-13 13:34
How to Handle Funeral Home Calls
Losing a loved one is hard. It takes a toll, especially emotionally. Along with the passing, there comes the responsibility of arranging for burial. When cal… Read More
2016-10-11 13:07
Ways to Combat Burnout So You Can Feel Like Yourself Again
As passionate as you are about serving others and helping people through some of their toughest times, there comes a point wh… Read More
2016-10-06 13:58
4 Things to Expect from a Funeral Home Answering Service with Quality Assurance Measures
Quality assurance is an important aspect of providing goods or services. It is the maintenance/activi… Read More
2016-10-05 12:46
3 Advantages to Having a Specialized Answering Service Available During Normal Operating Hours
Some Funeral Homes need Receptionists to answer the door, greet families, etc. A funeral h… Read More
2016-09-27 13:27
Congratulations to Everyone at Director On Call!
Director On Call was presented with the exclusive 2016 CAM-X Award of Excellence for the 17th year at CAM-X Convention and Trade Sh… Read More
2016-09-26 14:51
The Value an Answering Service Can Bring to Your Funeral Home
When using a live answering service for your funeral home, cost is important, but it shouldn’t be the only measurement you… Read More
2016-09-23 12:48
The Tom Ryan Award
Our President Brad French was awarded the Tom Ryan award at the CAM-X Annual Convention and Trade Show in Quebec City.
The Tom Ryan Award for Ethics, Integrity and Q… Read More
2016-09-21 13:07
OFSA Convention & AGM September 19th-21st 2016
The OFSA Convention is on this week in Alliston, Ontario at the Nottawasaga Inn Resort. Director On Call client Todd Barclay of Barclay Fun… Read More
2016-09-19 14:00
If you remember these secrets when families call, they will feel valued
People have choices. They can eat at any restaurant, shop at any store and pick their own funeral home. To k… Read More
2016-09-14 17:38
3 Ways a Funeral Home Answering Service Can Help Boost Your Reputation
There are different ways you can go about trying to boost your reputation, but one of the best ways is with a funeral h… Read More
2016-09-12 13:03
Must-Read Books for Funeral Directors
A good book at the end of a long day can help you unwind and provide relevant information you can use on a regular basis. Whether you just need a m… Read More
2016-09-06 15:51
How Technology Can Help Your Funeral Home
From cell phones to social media, things have come a long way in terms of the way people communicate and interact. It makes connecting with others … Read More
2016-08-31 14:29
The Value of a Telephone Call in Today’s World
Technology has helped this ever-changing and growing world in many ways by making communicating with people around the globe quick and ea… Read More
2016-08-29 15:50
3 Tips to Help You Cope with a Busy Schedule
Funeral directors can feel a little overwhelmed at times when you feel as if you have too much to do. When the stress of your daily tasks start w… Read More
2016-08-17 14:31
3 Tips to Help Make Time for a Summer Getaway
Summer is here and you want to go on a vacation. The problem is, you want to make sure you’re available to your funeral home when you… Read More
2016-08-15 13:39
Why Your Funeral Home Needs a Specialized Answering Service
There are many answering services available. If you search the internet, you’ll find that you have plenty of options.&n&hell…Read More
2016-08-12 14:23
Director On Call Wins ATSI Award of Excellence for the 13th Consecutive Year!
At the Association of TeleServices International 2016 Annual Conference at the Hilton Downtown Ta… Read More
2016-08-08 13:26
What Do Families Want to Hear?
When a family calls your funeral home for service, they expect the person on the other end of the phone to be sympathetic and knowledgeable. There are cer… Read More
2016-08-04 17:17
Enjoy More of Your Life with Call Forwarding
Being a funeral director means long days and nights, constantly being available and a life that typically revolves around your funeral home&helli&hell…Read More
2016-08-02 15:05
Family Service Begins the Moment the Phone Rings
First impressions are important and as the saying goes, you only get one chance. Upon initial contact, people begin forming assumptions and o… Read More
2016-07-26 14:01
Questions to Ask Your Funeral Home Answering Service to Know if They’re Right for You
Funeral homes are on a different plane in the way people are helped. Hiring a funeral home an… Read More
2016-07-11 13:00
The Personal Touch: Why Connections are Essential in the Funeral Profession
We live in an ever-changing society. As technology and social norms shift, the connections that many businesses ma… Read More
2016-07-04 13:28
Here’s Why Your Leisure Time is So Important
All work and no play makes Jack a dull boy. You’ve probably heard this expression, but are you aware of what it means or how true it… Read More
2016-06-29 12:48
Ways to Take Time for Yourself
For people that give, it can be hard to receive, even from yourself. If you’re like many funeral directors, serving families that have lost loved ones is… Read More
2016-06-13 19:00
How Outdoor Activities Help Funeral Directors Embrace Life
People weren’t intended to be sedentary. There’s plenty of research on the effects of outdoor activities and… Read More
2016-06-08 19:00
Ways to Stay Connected so You Can Take a Vacation
Technology is always changing. It has found its way into most parts of life, from ultra-portable computers to apps that can do almost anythi… Read More
2016-06-06 19:00
4 Things Families Never Want to Experience When They Call Your Funeral Home
Calling a funeral home to make arrangements after a loved one passes is hard for families to do.When the call is m… Read More
2016-06-02 19:00
Catching Up with Friends
Linda Murphy-Kreimes, Sales Manager at Director On Call has been enjoying the FSAC Convention is Montreal this week. She met up with long time client… Read More
2016-05-30 19:00
Here’s How a Funeral Home Answering Service Can Help Your Funeral Home
A funeral home answering service provides many benefits for funeral directors; from free time to call assurance… Read More
2016-05-26 19:00
Director On Call is Ramping Up for The FSAC Convention Next Week in Montreal
The FSAC Convention and Trade Show will be held from May 30 – June 2, 2016 at the Hotel Bonaventure and Pla… Read More
2016-05-25 19:00
5 Services to Take Advantage of from your Funeral Home Answering Service
A funeral home live answering service could be just what you need to get things on track for your funeral home… Read More
2016-05-16 19:00
Compassion Fatigue and How It Can Be Avoided
Death causes a tremendous amount of grief. Funeral directors are exposed to this on a regular basis and it’s not uncommon for the feelings… Read More
2016-05-11 19:00
How to Break the 24/7 Relationship
How often does your phone ring after funeral home hours? Constant exposure to death and not being able to get away from it every once in a while can l… Read More
2016-05-09 19:00
3 Tips for Answering Funeral Home Calls that Director On Call Uses Everyday
At one time or another (if your job involves serving people), you have come across angry people, especially… Read More
2016-03-23 14:53
How to Disengage from Your Work and Achieve Work/Life Balance
It’s so easy to bring work home with you. This is especially true for funeral directors. With calls at any hour, it can b… Read More
2015-11-10 15:16
Director On Call Article Share: Helping Yourself Heal During the Holiday Season
At Director On Call, we understand that the holidays can be a time of happiness and joy for people but what… Read More
2015-07-29 15:10
Caller ID Spoofing: What You Need to Know
1) Caller ID Spoofing is a technique used by scammers who display misleading or inaccurate phone numbers in a recipient’s Caller ID.
2)… Read More
2015-03-11 19:00
Alzheimer’s Embarrassing Photo Challenge
Our Sales Manager Linda Murphy-Kreimes has started a campaign to raise awareness for Alzheimer’s disease.
She shares her story below and… Read More
2015-02-17 14:41
Introducing Empathy Cards: How They Help Both the Giver and Receiver
I spoke with Dr. Alan Wolfelt about a new resource he is offering that provides an innovative alternative to sympathy ca… Read More
2014-11-04 14:42
Winston: Certified Comfort Dog at George Darte Funeral Home
I spoke with Gregory Darte, Co-Owner/Funeral Events Planner at George Darte Funeral Home about his Comfort Dog Winston.
What are… Read More
2014-09-29 19:00
The CAM-X Diamond Plus Award Recognizes the Excellent Service of Our Amazing Team!
At the Fairmont Chateau Laurier in Ottawa, Ontario, Director On Call received the Award of Excellence for… Read More
2014-09-05 15:20
How These Features Can Save You Money
Funeral Homes receive many telemarketer calls per day, everyday. These calls cost you money. They cost you valuable time as a Funeral Director and if y… Read More
2014-09-03 15:28
The Shopper
Published in: American Funeral Director Magazine.
The phone rings at the funeral home; you answer and find yourself dealing with a shopper. Often the conversation starts by the… Read More
2014-08-12 14:46
How First Calls Are Handled By An Answering Service
A First Call is the most important call received by a Funeral Home. It can define the level of trust a family has in your business. That i… Read More
2006-06-07 11:16
From good old Southern Charm to non-stop events, the Annual Order Of The Golden Rule Convent… Read More
2006-06-07 11:16
It’s off to beautiful Charleston, SC next week to meet up with clients and friends for the 55th annual Order of the Golden Rule Conferenc… Read More
2006-06-07 11:16
Undertaker’s Invention Revolutionizes the Telephone Two competing undertakers, one whose wife was the town’s telephone ope… Read More
2006-06-07 11:16
Inspired by an article featured in Connecting Directors of a Nursing Home Marketing Tactic, the Team @ Director On Call join together to create their own staff calendar depicting scenes… Read More
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