2022-04-19 12:37
The data mesh concept offers organizations a way to quickly and effectively make their data more manageable, accessible, and actionable – without having to force everything into a data… Read More
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2022-04-08 13:19
Many businesses incorrectly view modernization as going from old to new. To truly modernize operations, you need to connect people, processes, data, and tech. In this blog, explore the three… Read More
2022-04-01 15:37
Supply chain resilience can give your organization a major competitive edge during turbulent times. Genpact hosted cross-industry supply chain leaders to discuss recent lessons learned and h… Read More
2022-03-31 11:52
Cloud-native applications are helping enterprises innovate and thrive. But as the number of applications grows, how can you prioritize security across the software supply chain? In this blog… Read More
2022-03-23 12:00
What is a digital workflow? And how can it help your business? Find out in this blog and see why today's digital workflow software is supercharged with modeling, execution, simulation, optim… Read More
2022-03-03 12:54
Insurers are starting to modernize their reinsurance processes to streamline the process from pricing through bind, premium payment, claim collection, and reporting. Visionaries are gaining… Read More
2022-02-15 11:57
Businesses are struggling to unlock insights from their data with artificial intelligence and machine learning. Machine learning operations (MLOps) can help. Discover three steps to assessin… Read More
2022-01-28 10:24
As business leaders rush their move to the cloud, cloud solutions often lack the necessary visibility, scalability, and talent to stay secure. Genpact expert Arshad Rizvi identifies four ste… Read More
2022-01-05 14:38
As the demand for analytics skills and the speed of innovation continues to grow in 2022, data professionals will need to embrace new roles and responsibilities. In this blog, Genpact's anal… Read More
2022-01-04 14:22
Since the pandemic, CIOs at consumer goods and retail companies are redoubling efforts to eliminate every barrier to customer satisfaction by improving employee experience, adopting APIs and… Read More
2021-12-21 14:32
New spend risks have emerged due to COVID-19. But increasingly powerful tools are helping companies track and manage disbursements to employees and vendors more carefully than ever before Read More
2021-12-14 10:55
Organizations that can successfully segment the SMB customer base, customize their product offering to different SMB segments, scale profitable operations, and differentiate customer support… Read More
2021-12-13 15:07
After a year of rapid technological advancements, enterprise leaders are looking for the next wave of innovation. From composable data to decision intelligence, here are 10 trends to help gu… Read More
2021-12-13 09:52
After years of rapid change that has transformed how businesses operate, Genpact's digital experts Dan Glessner and Ben Chance outline what's to come for automation in 2022 and beyond Read More
2021-12-13 09:52
The pandemic forced every industry to embrace cloud to support new ways of working and build resilience But cloud is not a one-and-done project, it's a continuous commitment. Genpact's cloud… Read More
2021-12-09 08:17
How businesses can encourage participation in workplace testing programs through authentic communication, leaders leading by example, and employee wellness remaining at the forefront Read More
2021-12-08 08:11
Digital innovation paired with human ingenuity presents huge opportunities to drive positive change for people, communities, and the planet. But to make this dream a reality, everyone must p… Read More
2021-11-16 09:05
Claims leaders have their North Star for transformation but frequently struggle with how to achieve it. The right execution strategy is key. We look at when execution goes right and wrong an… Read More
2021-11-12 15:32
Procurement can give your organization a competitive edge during uncertain times. Genpact hosted 10 cross-industry procurement leaders to discuss best practices and supply chain strategies t… Read More
2021-11-10 13:33
The pace of automation in commercial lines underwriting is accelerating as new data sources, analytics solutions, and technologies are integrated into operations. Insurers need a clear strat… Read More
2021-11-10 09:47
'Soft' skills, such as empathy, teamwork, and leadership, are vital to the success of individuals and organizations. So why don't we develop, value, and reward these attributes as we do tech… Read More
2021-11-02 10:37
Every enterprise can benefit from intelligent automation. Genpact automation expert Ben Chance explores what it means to automate intelligently, how to assess your automation maturity, and h… Read More
2021-10-08 06:42
The invoice-to-cash (I2C) process can be manually intensive and overly complex. But combining the right measure of functional expertise, digital technology, and data is an effective recipe t… Read More
2021-10-05 07:57
The consumer goods landscape is changing fast. The shift to online sales and direct-to-consumer models requires new skills and strategies for sales teams to rediscover the joy of selling. Th… Read More
2021-09-30 12:00
Why do seven out of ten claims transformation initiatives fail to deliver the expected benefits? Genpact's work with leading (re)insurers has identified three actions insurance leaders can t… Read More
2021-09-22 10:54
Genpact's purpose – the relentless pursuit of a world that works better for people – has guided us to explore new partnerships. Our CMO outlines how and why Genpact and Positive… Read More
2021-09-22 10:21
Data is an integral part of every function, and all employees must have the tools and skills to unlock its power. Discover how enterprise leaders can prepare their teams to make data-driven… Read More
2021-09-17 06:24
Acquisitions and divestitures can be difficult enough for a life sciences regulatory affairs function. Why make the task more challenging by putting millions of dollars of impacted product r… Read More
2021-09-15 11:53
Business leaders must find industry, functional, and engineering expertise for cloud modernization. Genpact's cloud leader, Vikrant Karnik, explains how enterprises can thrive by connecting… Read More
2021-08-19 15:38
Despite the billions being invested, the traditional 'silver-bullet' approach to know your customer (KYC) due diligence is not working. A holistic approach to KYC, which addresses people, pr… Read More
2021-08-17 12:10
Streamlining and standardizing processes can shift finance away from transaction processing to strategic business partnering. Now groundbreaking technologies such as process mining, low-code… Read More
2021-08-17 11:38
To ensure compliance with the Consumer Financial Protection Bureau's new debt collection rule, banks must shift practices and adopt new technologies Read More
2021-08-16 09:13
Data analytics allows retail banks to gain instant visibility into the customer experience in an omnichannel environment so they can improve it and seize on new opportunities Read More
2021-08-09 12:10
Annicka Campbell-Dollaghan, director of research, business design at Rightpoint, a Genpact company, tells us how data-driven insights are bringing Envision Virgin Racing closer to its fans a… Read More
2021-08-04 10:34
We carved a life-size replica of the Envision Virgin Racing car out of ice and parked it by Tower Bridge in London. We had an important message to share about climate change and the role of… Read More
2021-07-30 17:30
Businesses want to get employees back to the office, but it's proving difficult with rising COVID-19 cases in the US. To enable safety, businesses should rely on routine testing. Here's how… Read More
2021-07-22 16:32
The pandemic has forced companies to rethink their business models. In this blog, learn how to build a futureproof digital business platform and why Genpact has been named a leader in digita… Read More
2021-07-15 16:12
The accelerated digitization of insurance, the need for insurers to rate policies more precisely, reduced driving during COVID-19, and more cars connected to the internet have created the pe… Read More
2021-07-09 13:34
The pressure is on to prioritize ethical, sustainable and socially conscious practices across the value chain. Key to this initiative is responsibly sourcing goods and services from global s… Read More
2021-07-07 10:43
Processing insurance policies typically involves switching between 10–15 separate systems to move them from inception to close. But a single system of engagement can drive huge efficie… Read More
2021-06-22 13:22
What do resilient supply chains look like in a post-COVID world? Supply chain leaders from across industries share their learnings from the past 18 months and what needs to change going forw… Read More
2021-06-09 11:42
As the world moves further into year two of the COVID-19 pandemic, enterprises have increased their attention on employee mental health because an employee's holistic well-being plays a key… Read More
2021-06-03 17:07
Genpact has partnered with the MIT Sloan CIO Symposium on a new study – Pilots, co-pilots, and engineers: digital transformation insights from CIOs for CIOs. In this blog, our chief di… Read More
2021-05-27 14:20
The key the safely reopening the economy requires a combination of vaccines and rapid testing. But testing at scale is still in its infancy. The Rapid Action Consortium was created in respon… Read More
2021-05-10 15:18
Responsible sourcing is a key component of businesses' sustainability initiatives and can help mitigate ESG risks. Learn about the drivers of responsible sourcing, risks, challenges, and bes… Read More
2021-05-10 14:38
Uncertainty is here to stay. So how can we identify and get ready for future disruptions? The Deloitte/Genpact alliance examines the role of finance in connecting ideas, data, people, and pr… Read More
2021-05-05 11:25
Insurers are predicting a surge in auto, travel, and property claims as millions of people make travel plans after more than a year of restrictions. Carriers must embrace digital technologie… Read More
2021-05-05 11:04
A high volume of catastrophe claims makes it hard for insurers to provide an agile response that is frictionless and transparent to the customer. There are three ways carriers can meet these… Read More
2021-05-04 11:51
For finance teams, digital transformation enables the shift from the pure mechanics of finance into business strategies and catalysts for change. In this blog, we share thoughts from our rec… Read More
2021-04-29 15:13
Banks can use conversational artificial intelligence to hire better customer support agents, onboard them more efficiently, train them to become more effective, improve their decision-making… Read More
2021-04-23 15:06
Our award-winning digital leader, Dr. Vikas Behrani, explains how advanced analytics can unlock victories on the Formula E track and in the race against climate change for Envision Virgin Ra… Read More
2021-03-26 13:43
Our global chief operating officer, Darren Saumur, shares insights on our latest guide for businesses: helping build resilience and emerge even stronger in 2021. Our work with clients has un… Read More
2021-03-08 12:22
The use of artificial intelligence-based tools to automatically extract data from insurance underwriting submissions is growing. Insurers can use it to transform risk selection, efficiency… Read More
2021-02-12 17:06
How companies responded to the disruption from COVID-19 to improve agility, visibility, and productivity in their supply chains Read More
2021-01-22 11:53
Genpact's chief digital officer, Sanjay Srivastava, has been speaking to CIOs about cloud transformation, and he has a number of learnings to share. Discover the innovation that cloud offers… Read More
2021-01-15 10:31
Three ways to future-proof your business with connected planning. Adopt this sophisticated approach to break down information silos and eliminate inefficiencies between planning at a financi… Read More
2021-01-11 11:04
What happens when auto liability claims don't involve auto damages? These fixed property claims require complex damage investigations that are considerably different from those of the typica… Read More
2021-01-04 10:01
As COVID-19 stress-tested every organization, actionable data-driven insights became increasingly important to build business resilience. This will continue in 2021. To help you prepare for… Read More
2020-12-28 12:45
We explore the key barriers and solutions for companies implementing a third-party due diligence program that complies with regulatory mandates Read More
2020-12-18 15:35
Finance functions have seen the pace of change accelerate. Katie Stein, chief strategy officer at Genpact, and Aprajita Rathore, principal at Deloitte, highlight the biggest developments in… Read More
2020-12-09 14:52
Even though underwriting transformation impacts only a small percentage of total operating costs, there are big gains to be made through better underwriting decisions that can lower the cost… Read More
2020-12-07 11:06
If you look at finance transformation through the lens of binary code, you'll see 00001. Find out what the combination of real-time insights, on-demand close, zero exceptions, and improved e… Read More
2020-11-26 15:37
COVID-19 has accelerated digital transformation and investments in analytics, AI, and the cloud. Chief Digital Officer Sanjay Srivastava shares insights from a discussion with data and analy… Read More
2020-11-06 18:08
Insurers can use process mining to guide digital transformation investments by shining a light on how processes are actually working and how they can be improved Read More
2020-11-04 10:30
Our CEO spent a week in Australia without ever leaving home — and did it using technology. He shares reflections on working virtually within the new normal Read More
2020-11-03 13:41
When cloud projects fail, it's usually because of how people use the technology. Leaders who can dispel these three cloud myths will be able to unlock real value in the enterprise by using c… Read More
2020-11-03 12:50
The 2020 holiday season will present unprecedented challenges to retail supply chains as consumers shift to online shopping to avoid COVID-19 exposure. Discover five ways for retailers to pr… Read More
2020-10-29 12:05
For financial institutions, pairing callers with the best contact center agent for the job is key to customer (and employee) satisfaction. Here are five steps your organization should take w… Read More
2020-10-20 13:16
Genpact is proud to announce its first 50 Fortune Connect fellows, a diverse group of up-and-coming executive leaders who will help us face tomorrow's unique business challenges. We are equa… Read More
2020-10-16 14:27
For financial institutions, cloud is the future of agile, accessible, and resilient operations and an enabler of many other aspects of essential digital transformation including data-driven… Read More
2020-10-08 11:38
Katie Stein, Genpact's chief strategy officer, explains why clients will benefit from the company's acquisition of Something Digital as part of our Rightpoint business Read More
2020-10-07 10:02
For financial institutions, assessing the potential impact of third-party risk, especially during COVID-19, is key to operational resilience Read More
2020-10-06 15:51
As insurers chart a course for digital transformation, it's essential that underwriting transformation puts the customer at the heart of this journey in order to drive true change and better… Read More
2020-10-02 14:56
From our work helping global organizations reinvent their businesses for long-term resilience, our CEO Tiger Tyagarajan see five undeniable trends emerging. They include the shift online, vi… Read More
2020-09-29 14:17
The events of 2020 have changed how customers expect their insurance claims to be serviced. Straight through processing is an obvious choice for streamlining processes and keeping customers… Read More
2020-09-28 13:41
Companies are dealing with COVID-19 and the resulting losses in sales and profits. As the pandemic accelerates digital transformation, organizations should also properly prepare for the many… Read More
2020-09-18 15:04
With a remote-site monitoring approach to controls and compliance, organizations continue to maintain confidence for business leaders and audit and risk committees during uncertainty Read More
2020-09-04 10:01
Although COVID-19 has caused claims organizations short-term disruption, there's an opportunity for insurers to find longer-term gains by matching digital transformation to new customer expe… Read More
2020-09-03 12:54
Times of crisis, like the COVID-19 pandemic, often provide an opportunity to rethink traditional ways of doing things – business operations included. Discover five ways leaders can dou… Read More
2020-08-21 10:38
Experience-led businesses act with agility to serve employees, customers, and partners effectively. In this blog, discover the attributes of experience-led businesses that will put you in po… Read More
2020-08-17 10:53
In the next five years, manufacturers will embrace servitization and explore new ways to create value for customers seeking flexibility, personalization, and ethical choices. So, what does t… Read More
2020-08-10 10:07
COVID-19 has accelerated the need to put more customer- and employee-facing applications on the cloud, but lifted and shifted applications lack the sophistication to keep up with demand. To… Read More
2020-08-07 09:16
While many businesses were waiting to see how COVID-19 would shape their future, Envision Virgin Racing began to define its own. The team used Rightpoint's customer experience insights to re… Read More
2020-07-28 13:38
Professionals must keep their knowledge and skills relevant to maximize the value they bring and grow their careers. And employers have a responsibility to make learning available, says Tige… Read More
2020-07-20 15:26
Consumer electronics manufacturers need cutting-edge operations. To guide this transformation, Genpact's Manufacturing in the Age of Instinct report introduces businesses to three macrotrend… Read More
2020-07-10 14:14
As companies contend with increasing uncertainty, Sanjay Srivastava, CDO, explores how leading firms are combining digital technologies with human judgment to generate predictive insights an… Read More
2020-07-10 12:12
As people settle into a rhythm as they work from home, companies that focus on cost as the main short-term advantage are missing a larger source of value. Our CEO, "Tiger" Tyagarajan, shares… Read More
2020-07-09 10:56
Successful business leaders recognize that enterprise resource planning (ERP) is about more than just IT. They avoid thinking of technology first and instead adopt end-to-end, integrated app… Read More
2020-06-25 15:06
In the future, insurers will shift from premium collectors to lifelong protectors, but what does this transformation mean for underwriting? These are the focus areas for change and the busin… Read More
2020-06-23 15:27
Digitization, servitization, customization. These words come up time and again when talking about high-tech manufacturing in 2025. To help manufacturers prepare, Genpact developed the Manufa… Read More
2020-06-16 12:58
Every enterprise needs digital transformation, but it's no small feat. It's a long-term, continuous journey. Application modernization is a great place to start because it helps businesses d… Read More
2020-06-10 15:41
Some governments are easing COVID-19 lockdown measures and encouraging employees to return to work where possible. But it won't be business as usual. Discover four questions to answer as you… Read More
2020-06-09 12:58
The Hackett Group has named the Genpact and Envision Virgin Racing team a winner in its 2020 Digital Awards for its work on cutting-edge analytics. Using AI and evolutionary algorithms we he… Read More
2020-06-03 15:02
Satyajeet Datre, data scientist at Genpact, tells us how he makes numbers tell a winning story for Envision Virgin Racing Read More
2020-05-18 10:14
Piyush Mehta, CHRO, shares his views on what it takes to build resilience during a global crisis Read More
2020-05-15 10:18
From identifying high-risk suppliers to quickly onboarding new vendors, use our risk parameters and guide to reduce risk, build resilience, and maintain speed and scale of service for your c… Read More
2020-05-15 09:20
Our latest AI 360 study shows that although executives are excited about the potential of AI, consumers are still wary. To overcome this apprehension, every enterprise must understand how to… Read More
2020-05-14 09:45
In these uncertain times, augmented intelligence has a huge role to play. Amaresh Tripathy, Genpact's analytics business leader, explains how it's helping enterprises protect business contin… Read More
2020-05-12 17:34
Auto finance companies can use AI to overcome threats. By embracing partnerships and using data to evolve its business model and predict customer needs and behavior, the industry can take on… Read More
2020-05-05 08:58
During uncertain times, review your current AI strategy with business readiness, impact, scalability, longevity, strategic fit, and ethical considerations in mind. This will help you determi… Read More
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