2022-01-11 18:20
Over the past ten years, I’ve focused heavily on simple interventions and pushed back when my clients wanted complex.
“You say you want a fancy CEO dashboard with a doze… Read More
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An Internet Entrepreneurs thoughts on Business, entrepreneurship, money, careers and life.
2022-01-04 18:19
Here’s the type of thing I heard a lot of over the past few weeks:
“Noah, I’m starting to feel a little antsy about the annual ritual of budgeting and setting our g… Read More
2021-12-28 18:18
So here we are.
In a few days, we’ll ring in the New Year.
2022.
A time for new goals, a new you, a better company?
Everybody makes plans to be better at… Read More
2021-12-21 18:17
It’s hard to believe yet another year has passed.
Last year at this time, I’m sure many of us would have hoped the pandemic would be well behind us. And while I do believe we… Read More
2021-12-14 18:16
My gym has a “fun” tradition.
On your Birthday, they give you or the entire class extra work. Notice the “quotes” around “fun?” It’s usuall… Read More
2021-12-07 18:14
Every year, around this time, people start coming out of the woodwork to tell you how you can do better next year and make 2022 your company’s best year ever.
The truth is, there ar… Read More
2021-11-30 18:13
Years ago, in the spirit of Christmas, I wrote a Tuesday Tidbit called The Red Pen / Green Pen Test.
When I wrote the tidbit, I spoke about the mistakes companies make wi… Read More
2021-11-23 18:12
Pictured below is the boardroom in my office.
My colleague Jim and I put this sign in here for one reason.So many meetings are a complete waste of time. This is true in the… Read More
2021-11-16 18:12
The Great Resignation of 2021 is what they’re calling it.People are leaving the working world in record numbers to do something new, find new work or more meaning. A recent Forbes… Read More
2021-11-09 18:11
I spoke to a prospective client last week, and it reminded me of many of the conversations I’ve had with hundreds of CEOs and Presidents over the past 10+ years.
Having worked with… Read More
2021-11-02 17:10
Last year just before the pandemic began, I introduced the 1-Day Process Development program. I was lucky enough to take five companies through the process in short order. They all gave… Read More
2021-10-26 17:09
Last week I held my first CEO Peer Group meeting. We had a fantastic group of CEOs and Presidents across a diverse range of companies and industries from North America to New Zealand.
Bef… Read More
2021-10-19 17:08
I was working with a company not long ago where the president was trying to figure out why some of his employees were so much more productive than others.
They’d just introduced som… Read More
2021-10-12 05:07
We just finished Thanksgiving Weekend in Canada. It comes as a surprise to many of my US clients that Canadians celebrate Thanksgiving on the second Monday in October, while Americans celebr… Read More
2021-10-05 17:06
I’ve been meeting a prospective client virtually several times over the past few weeks. When we first met, he expressed his concern over the “c-word.”
The C-word was &ld&hell…Read More
2021-09-28 17:05
My daughter just finished an incredible baseball season. Her team went undefeated, including in the final tournament where they won the Championship game.
It was a thrill to watch the gir… Read More
2021-09-21 17:03
Before the pandemic, I spoke to a company that asked for my help conducting a 3-day sales training event because they were concerned about their salespeople’s seeming inability to work… Read More
2021-09-07 17:01
Before I get to this week’s Tuesday Tidbit, I want to mention the CEO Peer Groups I’m working on putting together.Our initial (virtual) meeting is scheduled to happen next week… Read More
2021-09-07 17:00
How many of your customers and clients that once bought from you aren’t buying from you anymore?
Do you know why they’re leaving?
Do you know your current attrition rate?… Read More
2021-08-24 16:58
Happy Tuesday!
Many areas of the world seem to be waiting.
Others are moving full steam ahead.
And yet, here we sit, trying to weigh all the risks and alternatives in a time of future unknow… Read More
2021-08-24 16:56
It's Tuesday again!
And I'm back with another video Tuesday Tidbit.
Before I share the video, I've been talking to a number of you about the CEO Peer Groups I'm starting. I am also looking a… Read More
2021-08-03 18:33
We just returned from a six-hour drive to northern Ontario, where we dropped my oldest daughter, Avalon, off at an overnight camp for the first time. (I'll be back with a video Tidbits next… Read More
2021-07-27 18:32
On Sunday night, fellow Canadian Maggie MacNeil took gold at the Olympics.
She won the 100M Butterfly with a time of 55.59 seconds. But here's where the Olympics is always interesting.
2nd p… Read More
2021-07-20 18:30
Colin Morikawa won The Open this past weekend.
He's just 24-years-old and has wisdom beyond his years.
He said something that I found fascinating, which I'll share in this week's Tuesday Tid… Read More
2021-07-13 18:29
For some companies, it's easy to see why they've been wildly successful during the pandemic.
For others, not so much.
And for many, these have been challenging times.
There are the companies… Read More
2021-07-06 18:28
Before I get into this week's Tuesday Tidbit, several people asked for more information about the CEO/Executive Peer Groups I mentioned last week.
If you're interested in learning more about… Read More
2021-06-29 18:27
Each week I’m giving you lots of strategies, tactics, and challenges to work on.
But as we head into a post-pandemic world, I’ve recently been asked by leaders and executives on… Read More
2021-06-22 18:26
Everyone wants things to "get back to normal."
Many companies survived the pandemic because normal wasn't an option. Businesses had to adapt to new ways of doing things.
I've recently talked… Read More
2021-06-17 14:06
Consider any employee in your organization…
If they were the first point of contact with a customer (or last), would they know how to answer basic questions, or leave the right lastin… Read More
2021-06-17 14:04
It can be hard to take business away from your competition.
Aside from customer loyalty, there's often a huge pain of disconnect for businesses to start looking for a new product & servi… Read More
2021-06-17 14:02
One of the best lessons I've learned in my work is nobody, and I mean nobody, wakes up every day and says, how can I give this Noah Fleming consultant a bunch of our company's money.
Likewis… Read More
2021-05-25 18:58
The other night we were watching the PGA Championship at The Ocean Course on Kiawah Island.
As we watched Phil Mickelson put on a fabulous show, my girls were hitting a few golf balls on the… Read More
2021-05-18 17:24
I had to get quotes for a glass door.
The company we went with told me it would take 8-10 weeks to arrive. Around ten weeks later the glass door arrived and was promptly installed.
The follo… Read More
2021-05-11 17:22
We will get out of this pandemic.
While some areas of the world are still in great pain, others are opening up and moving along.
When you start to think about your organization in a post-pan… Read More
2021-05-04 17:20
Golf is a frustrating game.
It's so frustrating that 5-6 years ago, I quit. I sold all my clubs and gear, and stopped playing. I told myself I would never touch a golf club again.
And then… Read More
2021-04-27 13:15
My friend shared a story with me about a guy who worked for an Italian hospital for the past 15 years.
The problem?
He has never shown up to work.
Not once.
And yet, for 15 years, they have… Read More
2021-03-03 17:20
I was on a call with a sales manager I'm currently working with.
She was telling me about a recent sales meeting with her team.
She said it was challenging because every week they do the sam… Read More
2021-02-24 02:46
What if you could 10X customer happiness under 90 days?
The good news is you can, and I’m going to show you how.
This week I share a simple 5-minute exercise that you can implement wi… Read More
2021-02-18 17:59
I spoke to a client the other day who was asking for some advice on a new marketing campaign his team was getting ready to launch.
Before I dug into the campaign, I asked him if they had gon… Read More
2021-02-15 23:34
There are hundreds (maybe thousands) of business podcasts out there.
Podcasts are great because they allow you to listen on your terms. Some of us learn visually like watching videos, while… Read More
2021-02-13 04:18
Last week I issued a really simple challenge.
I'm so glad many of you tried it.
Many readers learned of simple things that were costing them money.
For example, one CEO filled out his compan… Read More
2021-02-07 04:39
So you’ve landed here because you’re thinking about investing in B2B Sales Training.
Before you leave, make sure you read this entire page as it may just save you a bundle of tim… Read More
2021-02-07 04:39
So you’ve landed here because you’re thinking about investing in Sales Training.
Before you leave, make sure you read this entire page as it may just save you a bundle of time, e… Read More
2021-02-02 18:51
Here's a simple 10-minute exercise for you to complete this week.
It's not fancy.
It's not hard, but it's important.
Last year, prior to the pandemic I was with the president of a large manu… Read More
2021-01-21 02:21
Not everybody has a gazillion dollars.
Not every business has the resources of a company like Amazon.
This past week the Wall Street Journal reported that the new refund policy of 2021… Read More
2021-01-11 14:10
Episode 51 of the Evergreen Show is available now.
Noah and Shawn dive deep into the commonly misused "customer interview" technique. When it's done well, it can provide massive amounts of i… Read More
2021-01-06 13:42
After a two-year hiatus, the Evergreen Show returns!
Noah & Shawn briefly share why they break, what they've been working on, and then get right back at it! Starting with a throwback to… Read More
2021-01-05 12:47
Here we are.
Launching headfirst into 2021.
The pandemic drones on.
Areas are facing additional lockdown measures.
And yet we must go on.
Many of the leaders I'm talking to are telling me it… Read More
2020-12-16 18:22
I started my first business when I was 8-years-old.
Little did I know I was tapping into one of the most valuable lessons in business.
If I were to ask you, what’s the single most valu… Read More
2020-12-09 17:17
Last week I tried to engage the autopilot features in my car, and they didn't work. Then a client told me this year has been like driving through a thick, dense fog, and just when they see t… Read More
2020-12-01 15:35
In today's Tuesday Tidbit I share a story you've got to hear it believe it!
This is a story never shared in the Tidbits before…If you want happy customers, and a healthy, strong busin… Read More
2020-12-01 00:03
Yesterday I was speaking to one of my clients who said my 2016 book Evergreen remains a game-changer for his business.
When I asked him "why?" I was expecting him to share all the… Read More
2020-11-18 18:30
This week I share an important lesson as we head into this next phase of the pandemic.
The next few months are uncertain. We could be looking at an extended period of lockdowns, closures, an… Read More
2020-11-11 13:03
For this week's Tuesday Tidbit, I wanted to share a video to talk about the big question on everyone's mind:
Click the video below or here to see this week's Tuesday Tidbit video (… Read More
2020-11-05 02:29
Did you know I've created a dozen courses for LinkedIn?
These are courses that I've written and put together for their LinkedIn Learning platform.
These courses cover a range of my… Read More
2020-10-27 17:38
Why have some organizations used the pandemic as a reason to provide terrible customer service?
My bank has a notification pop-up after filling out a contact form, telling me that it may tak… Read More
2020-10-14 15:05
This past weekend was Thanksgiving here in Canada. With virus numbers surging again, families were urged to celebrate with their immediate families and maintain safe social distancing.
We en… Read More
2020-10-06 17:07
About three weeks ago, it suddenly got freezing cold.
That was the primary reason I decided it was time to put the Land Rover away and get some new wheels.
Within the September cold spell, I… Read More
2020-09-29 18:15
Over the weekend, my wife and I talked about just how much has changed in a year.
As the kids are now back at school and she's teaching full time, summer is over.
We did some reminiscing.&nb&hell…Read More
2020-09-28 17:31
Last week I picked up a Tesla Model 3.
It's time to put the Land Rover away and we wanted to get a small second car for our family.
I took the train to the Toronto area where I picked up the… Read More
2020-09-10 14:36
I've been driving a 50-year-old vehicle for the previous four months.
With a massive decrease in travel, border closures, and the pandemic in general, we could make do with the Land Ro… Read More
2020-08-25 15:12
My wife Heather, who is a teacher, had to learn a lot. Like the rest of the working world, she had to learn how to use tools like Microsoft Teams and Zoom. I Helped her learn how t… Read More
2020-08-24 18:18
My wife and I are heading out tonight to celebrate our 15-year-anniversary.
Time flies.
It’s been a great 15 years, and the last nine years with our children have been incredible. I&rs&hell…Read More
2020-08-24 18:15
Summer is winding down.
It’s hard to believe all that has happened over the past six months, but here we are.
The other day I completed my first socially-distanced workout at my gym, n… Read More
2020-08-05 12:58
My kids are becoming little masters of persuasion.
I've watched in awe as they negotiate with my wife to get poolside popsicles, late-night snacks, and one more roasted marshmallow at the su… Read More
2020-07-30 15:06
I asked someone to give me a referral for a contractor to do some work at my house. He gave me two names and said “They’re just contractors though. They all do the same thing.&rd&hell…Read More
2020-07-16 19:12
Yesterday was a bit of an office clean-up day.
I came across several files and notes from my last couple of 1-Day Sales Process events before the pandemic.
My goal was to do only o… Read More
2020-07-06 14:21
Every morning I’ve been enjoying our backyard, my coffee, a fire, and a little reading.
Yesterday I was reading a book that was talking about reinvention.
It said, “What you… Read More
2020-06-23 16:38
On Saturday, we got the kids out on the lake. My brother-in-law picked up a couple of Sea-Doos, which was very exciting for all of the kids.
On top of it being their first time being towed b… Read More
2020-05-26 15:34
Our house renovations continue.
Yesterday we had a bunch of new windows installed.
You may remember a few weeks back, what started with an unexpected water leak led to some significant repai… Read More
2020-05-22 14:58
I don't know about you, but I need a haircut.
The past few weeks have been interesting to say the least.
I'm working with several clients, some new and some I've worked with for a while, but… Read More
2020-05-21 17:45
Yesterday (Monday) was a holiday here in Canada. It's been wet and cold, and everybody is getting pretty restless.
In between the rain and keeping the kids occupied, I had a couple of client… Read More
2020-05-05 13:02
Last Monday, we opened our pool. When we bought our house in the fall, the pool was under the winter cover, and given what we had just gone through with our water leak, we didn't know what t… Read More
2020-05-04 17:15
Sunday was a cold and wet day. The kids were in the basement playing some video games when they called me down to check out a new version of Pac-Man they had found.
As I watched them p… Read More
2020-05-04 17:11
We moved into a 26-year-old home back in November.
The home is set on a quiet street. We're on a beautiful lot with woods and a ravine running through the backyard, and views of the la… Read More
2020-05-04 17:02
You may not know this, but I've created 12 courses for LinkedIn. I was supposed to be flying to Santa Barbara TODAY to shoot a couple more courses.
These online courses, available on their L… Read More
2020-05-04 17:01
Here we are now into the 5th or so of this global upheaval.
I continue to work with a variety of clients across many different industries, including their sales teams, customer-facing people… Read More
2020-03-31 19:38
So here we are….Week four or so of this bizarre reality.
I wasn't able to shoot a video yesterday. I do have a few more things coming this week that you’ll want to watch f… Read More
2020-03-24 17:51
Last week I provided you with my Pick-3 Workbook. You can find it here if you missed it.
After a full day of calls and discussions yesterday with sales teams, senior executives, owners, etc… Read More
2020-03-12 19:33
As I promised on Tuesday, I would send additional thoughts on how to proceed during this intense period of disruption.
What I didn't expect was how things would rapidly develop over that tim… Read More
2020-03-10 12:34
It's crazy times out there, and for some industries, businesses, and clients, it's not "business as usual" right now.
There's a lot of worries and rightfully so.
I've been sa… Read More
2020-03-03 15:44
Yesterday, the business world lost one of its greats, as Jack Welch passed. Over the years, I’ve learned a lot from Jack through his books, talks, and of course, studying the way he di… Read More
2020-02-25 15:54
This week I'm providing a special edition of The Tuesday Tidbit. In the video below, I'm joined by a good friend and colleague, Phil Symchych.
Phil is known as the SME Business Wealth B… Read More
2020-02-24 16:15
Love is in the air.
With Valentine's Day just passing us by, I figure a little love story is fitting.
This past week was pretty incredible. My kids were in Toronto for a whole week with thei… Read More
2020-02-24 16:14
I was speaking at an event not too long ago, and when I got onto the stage I introduced myself and let the crowd know that unlike the speakers before me, I’d be talking about a lot of… Read More
2020-02-24 16:11
I was reading a book over the weekend that said: "Without happy employees, there is no way to have happy customers."
At first, I agreed with the statement, but as I thought about it fu… Read More
2020-01-28 15:29
Last week I was in NYC for meetings. I met with a prospective client, and within 30 minutes, I bet him $5,000,000.
Not really, but hear me out.
There's a concept my college Shawn Veltma… Read More
2020-01-13 22:18
Welcome to 2020!
I just returned from a fabulous week in Paris, which has given me a lot of material for future tidbits, but I wanted to keep this one short and to the point.
So here… Read More
2020-01-13 22:14
My gym has a great tradition.
On your Birthday, they give you a little extra punishment. You can try and skip on your Birthday, but they’ll wait, and eventually, they’ll ge… Read More
2020-01-13 22:12
Nobody cares as much about your business, your customers, and the future of the company as much as you do.
This is especially true of my clients that are mid-market private firms with revenu… Read More
2020-01-13 22:07
This past weekend I finished a re-read of one of my favorite books – it’s by a surgeon who’s got more to teach us about sales than just about any other “expert”… Read More
2020-01-13 22:04
It's moving week.
Last week we had a home inspector visit our new home and do a thorough look around the house, the attic, in the basement, and just about everywhere else. He looked for crac… Read More
2019-11-26 13:51
"You couldn't pay me to step foot in a mattress store ever again."
I said this a couple of years ago after our last mattress showed up on our front door in a box. It was glorious.
The… Read More
2019-11-26 13:46
I went to buy some new running shoes last week.
While I was looking at the big wall of options, I realized that I had no idea what I wanted. I knew I liked the last pair I bought, but… Read More
2019-11-05 13:40
One of the lessons I work hardest to help my readers (and clients) understand is that there is a tremendous gap between knowing what you need to do and actually doing it.
It's easy to… Read More
2019-10-29 13:31
Last week, I was in West Palm Beach.
It's one of four trips I take every year to update my skill sets with a few days of workshops, reconnect with my peers, and keep growing so that I can co… Read More
2019-10-22 18:44
Last night I was packing for a few days in West Palm Beach, Florida.
I’m here for an annual conference I’ve attended for the past five years. As I went through my packing checkli… Read More
2019-10-15 12:31
I started packing yesterday.
A couple of weeks ago, a house came up for sale that we had put an offer on about seven years ago.
At the time, we didn’t get it, but my wife s… Read More
2019-10-08 17:59
This past weekend we saw Broadway's Come From Away in Detroit, which is the story of 38 planes that were grounded in Gander, Newfoundland, during 9/11.
With over 7,000 passengers stran… Read More
2019-10-01 14:34
I was reading an article over the weekend that gave me a little chuckle.
The New York City Department of Education spent over $9M to equip their school buses with GPS. A year… Read More
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