2014-06-02 18:46
Image courtesy of Phys.comHere is a litmus test to see if your customer service is actually serving the customer. Below are 3 questions to ask yourself about your Customer Server'… Read More
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Pendeza Customer Relations Training Blog
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existing customers
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Pendeza Customer Relations Training gives insight to delivering remarkable customer service.
2014-05-27 13:10
Image courtesy of Stevecurtain.comYou want a sure-fire way to create a memorable experience for your customers? You want to burn a brand, ink a tattoo of your business, your service, y… Read More
2014-05-05 13:35
Image courtesy of Stratejoy.comDon't Be Afraid Of Refunds:I've worked with clients who would rather give their first born than to give money back or give an irate customer something for… Read More
2014-04-21 13:09
# 1 Find That Sweet Spot:One day as I was exiting the front entrance to go to my car, a guest was entering at the same time. It was habitual for me: I smiled; I said someth… Read More
2014-04-14 13:10
Think Preventive: You can not wait until the ball is dropped to fix the problem. At that point, it's too late. And based upon the incident and the Customer's… Read More
2014-03-31 13:07
Something About How You Really Feel About Your ProductJust how precious is your business? How much worth have you invested in your product? What is your ultimate goal for your se… Read More
2014-03-17 13:06
I am closely acquainted with high volume customer service. I once worked at a call center way back when we found pagers cool. I was also a bellman at a hotel that… Read More
2014-03-10 13:28
Image courtesy of 9thmuse.deviantart.comRecently, I was assigned to a hotel in Wisconsin. The prior owners of the property defaulted on their financial responsibilities and the courts… Read More
2014-03-03 14:35
So, honestly, how are things going for you? What is the state of your business? More importantly, how does your customers feel things are going for you? Don't let the absen… Read More
2014-02-24 14:23
Ten days has past since Valentines Day. Did you get anything? You should have, especially from the businesses you frequent. You've established a relationship with the… Read More
2014-02-17 15:56
RealnessHave you ever encountered that person, either at a car dealership or an electronic store, and although the words they spoke were 100% friendly and unthreatening, you still felt… Read More
2014-02-10 14:35
Underestimate The Importance of Communication:Often when I speak to owners and department heads, I'm often given a weird look when I talk about the following topic. This is because, #1… Read More
2014-02-03 18:02
I. There's A Difference Between Customer Services and Customer Experience.I read a blog recently where a gentleman differentiated the concepts of customer service and the customer expe… Read More
2014-01-27 14:42
Process and Pleasantly Present:Its not enough that our team can navigate the processes of their job well. It's not enough that they understand the Point Of Sale software. It's no… Read More
2014-01-20 14:02
I. One of the most important keys to dealing with emotionally intense customer confrontations is CONFIDENCE. I could write for an eternity about this subject. Confidence in… Read More
2014-01-13 14:05
Unfortunately, respect is not something you can teach. It's like intelligence: either you got it or you aint got it. What is also unfortunate is the fact that resp… Read More
2014-01-06 14:10
It is my opinion that remarkable and authentic customer service begins with staffing, hiring the right people. And by right people I mean bringing aboard quality, suitable, willing, an… Read More
2013-12-30 13:57
As we enter in to the New Year, tradition dictates that we resolve in our minds to make promises or resolutions to do better. As your Ambassador to remarkable and authentic customer se… Read More
2013-12-23 13:58
I don't think it's unfair to expect our team members to come slightly equipped for their jobs prior to being hired. As a leader, you can't teach everything. And you shouldn't hav… Read More
2013-12-16 20:29
Where does remarkable customer service begin? Some believe that it begins with customer themselves. The more you know about the customer the better you are with fulfilling their… Read More
2013-12-02 14:03
Once I managed an off-brand motel in the mountains of Tennessee. One could argue that it was simply an updated version of the Bates Motel- sans the homicidal maniacs of course. U… Read More
2013-11-25 16:57
In the "Cost of Poor Customer Service," published by Genesys Global Survey, I learned that 78% of consumers prefer competent customer service interaction as opposed to product personalizatio… Read More
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