Joe Edwards is product marketing manager, Community and Learning, at UiPath.

“It’s just the way we do things”

“You’ll have to fill it out a third time,” the clerk told us.

“By hand.”

The kind woman was apologetic, but firm. “From there, you’ll bring the form to me, and I’ll type it into my computer. Then, you’ll go to a separate line for the cashier.

Come back to me once you pay. I know it’s slow, but it’s just the way we do things around here.”

Have you ever been trapped in a similar bureaucratic back and forth?