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BPO industry of India



Just like an internet, social media, 21st century witnessed another bud growing in the form of BPO services (Business process outsourcing).  Many Asian countries, especially India grabbed this opportunity and has been growing in this industry successfully. Due to large literate or graduated population, fewer wages, a huge number of workforce, India was the perfect market for this industry to grow.
In the last couple of decades, BPO companies in India are attracting many youngsters, freshers and experienced equally by virtue of the infrastructure, work policy, facilities, salary and status that comes along. Plus the popularity of commerce and science field in India means that the BPO was bound to grow in India than any other Asian market. BPO did not disappoint India and India did not disappoint BPO too.

However, things seem to be taking a different turn. With the emergence of Philippines,  a new alternative is being formed for India. Plus being a new market, wages are less than India. On the other hand, with a maturity of the industry in India, the wages are going up.
This means that other low-cost rivals like the Philippines can tap into the advantage that India had. Plus as we have mentioned, a certain extent of saturation has got set in India. This is a warning bell for the country to take a few steps in order to shake the stagnancy off.
BPO companies can start looking for places other than the cities for employment generation. In this way, the industry will get spread, the wages will be comparatively less and employment opportunities in the country will rise. This will directly help to accept more outsourced to work.
The most important step is that Indian BPO companies can raise the value chain by accommodating  KPO which is more cerebral and pays well. In short, before plateau turns into descending, Indian BPO sector has to introduce different boosting measures.



This post first appeared on Website Design Company With Web Designer And WordPress Developer In India, please read the originial post: here

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BPO industry of India

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