How to grow sales? One simple way is just to opt Salesforce…Let’s have deep knowledge of Salesforce cloud.

With the growing business, it becomes very difficult to handle everything manually. The prospects, leads, customers all become huge and it becomes difficult for the manforce to handle Pressure. Salesforce has their Different Salesforce Cloud which helps you in managing all these data automated which is Best CRM (Customer Relationship Manager) that everyone can prefer from a person having a small business to a big one. Here we discuss different clouds in salesforce (salesforce cloud) and their features so that it becomes easy for a new user of salesforce to understand it deeply and manage their business.

Different type of Salesforce cloud are as follows:     

Sales Cloud: 

Salesforce sales cloud is basically a module in salesforce where the entire sales process is handled and revenues are generated. It helps businessman to grow their accounts, find customers and close the deals faster. More leads get generated and it accelerates the productivity by providing Insight decisions.

Features of Salesforce Sales Cloud:

Einstein AI: Salesforce uses Einstein artificial intelligence to analyze the data and check for the deals which are won and lost. Helps to Prioritise the leads which are best and can be converted, Explore customers behavior as well prospect engagement & also reduces data entry work by adding meetings and records to relevant emails.

Contact Management: Access the customer data including their contacts, their past communication details, their deals, the process of their involvement in deals. Help pull the data from customer social media accounts to get in deep details of them.

Opportunity Management: Helps to look into customer’s activity and update you on ways to win deals. One can send emails simply with templates to grab more opportunities. The entire team gets engaged by processing from their mobile phones and replying to the updates.

Looking into all the features we get an Idea of basic functions of Salesforce sales cloud. It helps in increasing sales of an enterprise and service by providing different built-in functionalities.The most demanding thing today is increasing sales and we have got salesforce sales cloud-an alternative to tackle sales tasks. Everyone from small to large business wants to Increase the sales and will try to use sales cloud. If you are looking for consultancy click here.

Service Cloud:

Salesforce Service cloud is another module in salesforce.com which refers to services provided. It provides service like call-center, live conversations, knowledge base, assistance with products to customers. The main motive of service cloud is keeping people happy.

Features of Salesforce Service Cloud:

Lightning Console: The entire information including subjects, customer profiles, knowledge base and provided to the agent so that they can easily Interact with the customer and provide them better solutions with world-class service. Lightning Console is as a Portal which provides information to an agent at right place where it is required the most.

LiveMessage & LiveChat: Nowadays message chat had become most widely used source of communication. Salesforce LiveMessage is used here for mobile messaging.Messaging reduces the cost and helps to handle more than single customers at one time hence resulting in increasing Productivity.LiveChat helps talk to customers in real time. People online reply within few seconds and conversations end up very fast resulting in increased leads.

Marketing Cloud

Salesforce Marketing cloud helps navigate entire customer journey on one platform. It provides channels and helps marketers deliver right message on right time.

It helps marketers as follows:

Marketing automation helps reach customers through relevant messaging. One can also build and manage campaigns to drive user engagement.

Adding mobile to email and social campaigns help reach customers anytime, anywhere.

Enhance new customer acquisition, re-engage inactive customers, and align advertising with every channel.

There are several channels which help to personalize the customer experience. Eg- Mobile studio, Email studio, Social studio, Advertising studio and Web studio.Anyone can come and build personalized journeys with Salesforce marketing cloud using Journey Builder, Audience Builder, Personalisation Builder, Content Builder, Analytics Builder and Marketing cloud connect.

Salesforce Marketing cloud uses AI to segment more audience in an Intelligent way. It helps analyze customer journeys and help in getting leads.

Commerce Cloud

Salesforce commerce cloud provides a  unique online shopping experience.It delivers strategic and personalized shopping experiences, collaborates IT solutions on one cloud that is stable and scalable, provides continuous innovations without delays or disruption, Maximizes productivity by centralized management and unifies store with store operations, order management, POS etc.

Features of Salesforce Commerce Cloud:

Modern Storefront App & Full Customization:  Builds and launch apps quickly with efficient and responsive frontend design. Enhance existing apps by adding custom functionalities.

Checkout & Customer Service: Maximise conversions and empower agents to interact with customers on call or web and look into queries related to storefront and shopper order history.

Campaigns, content Management: Launch campaigns, promotions, and A/B tests improve customer loyalty by providing them with good content and offers even.

Salesforce commerce cloud is used because of its streamlined management and best features that make it outstanding. You can read more about Salesforce Commerce Cloud from here.

Community Cloud

Salesforce community cloud collaborates customers, partners, and employees and connects them by building a community relevant to their business. Everyone can build the community and share the thoughts and problems with other members. It helps customers connect to each other and help each other. Customers can interact with each other, share their services and provide feedback too.

Features of Salesforce Commerce Cloud:

Business Integration: Communities can be infused along with data from any system, anywhere. Customers can provide support and update opportunities for their partners.They can share the files too. They can integrate objects as well third parties.

Personalization: Salesforce community cloud automatically suggests connections to the groups and communities build and engage them in deeper participation by recommending them things of their interest.

The Salesforce community cloud ensures interaction with people related to their field. They can share their Knowledge and extend their Ideas and Business. To know more about features you can check the link.

All the Salesforce clouds bound together provide vast functionalities and ensure the productivity and betterment. It helps increase sales by engaging people vastly and tracking the leads and prospects.As we have discussed after attaining knowledge about the clouds it will become easier for new users to manage their business individually, But still, sometimes some things are not easily understandable, hence, In such case, you will require consulting a salesforce specialist. For that purpose I highly recommend.