Carrying out user interviews can be chaotic! You must handle a lot of things at once to ensure that your participants are comfortable and that you get valid results. You must listen to what your participant is saying while also keeping track of where to go next, which questions you haven’t asked yet, how much time you have spent, how to formulate your next question and so on. Equally important, you also have to consider the interpersonal aspects of the Situation and build rapport with your participant. This means that the Interview situation can seem quite chaotic at times and may be difficult to navigate, but never fear. Here, we will teach you how to approach the interview situation, creat...