Yesterday I went to BIR in Capitolyo Pasig. Went there before 8AM and saw few people waiting so I thought that this is gonna be easy. Thought everything will go smoothly until I realized that I am in a Goverment office which means I it will not be easy at all. Saw an announcement and it says that they will experience System Issue starting December twelve and will resume on January. I told myself that I only have today to file the form otherwise, there will be no deduction on the tax that I'm paying.  Got my stub and was waiting to be called. Then I heard them said that they are having system issue and that they cannot accept updates and applications for the time being. I came from my shift so you can imagine how frustrated I am when I heard the news. When we heard the news, we rushed to the counter to ask questions like if the system will be back up within the day. I am very disappointed on how they handled the situation. They don't respect other people's time for they didn't even try to do something to help us. They know that the system will be down starting tomorrow and yet they've talked to us as if there is nothing we can do.

The representative assigned to the counter left and we can all see him chit chatting with his co-workers. I was thinking that he is trying to avoid us and that made me feel very frustrated. My co-worker who is also trying to file his update of status form told me that he will go back later so I thought maybe he can submit my form as well. I had to make sure so we asked the guard. He said yes but I have to make sure so I went to a representative who is not doing anything and to my disbelief the representative said that he don't know and that I should ask the person on the assigned counter. I told him that the representative left and then he responded by saying "then ask the next counter"

Unfortunately, all the feedback that I heard from other people regarding government offices are true. They are assigned an easy task and yet they all seemed uninterested.