As a Manager of Customer Implementation at Skilljar, I’m familiar with the challenges and frustrations that typically accompany customer onboarding. Skilljar is the leading Customer Training Platform, and we work with hundreds of technology companies of all sizes to accelerate product adoption and increase customer retention.

Because we use Skilljar ourselves, we understand what it’s like to build and implement a customer onboarding program and can empathize with our customers’ frustrations. At Skilljar, we don’t just talk the customer education talk, we walk the walk. And here’s a peek of how we did it.