Can You Really Do Without An Appointment IVR Solution?
Professionals like doctors, lawyers, dentists and chartered accountants as well as consultants are a busy lot and also face competition. Their business depends on the number of clients they get. A doctor, for instance, may have appointments to treat 50 patients on an average each day. It is certainly not practical for him to receive calls and fix appointments. Relying on a human secretary is not without its drawbacks. A web based Appointment system is not liked by some people who may not like to access the internet and navigate to a website for the purpose and, besides, one does not get an immediate feedback from a web based system. The solution is a telephone based appointment system or an Appointment Ivr Solution.
The appointment IVR solution is the answer to today’s busy professionals who need to schedule meetings without wasting time on the phone. The dynamic IVR builder features allow customization and one can set it up with text to speech conversion and scripting. Freeswitch Service advanced IVR solution integrates calendar, database and CRM besides Fax and SMS integration. It also features multi-language support and a GUI interface for ease of use. Switching to a full-featured customizable IVR for appointments changes the way professionals operate and the level of customer satisfaction they can deliver. Decidedly, it is something they cannot do without in the current scenario. There is no need to rely on websites that can be inaccessible at time or be ignored by clients. There is no need for a dedicated staff to handle appointments. The dynamic appointment IVR package handles it all 24×7 and does it intelligently with added features.
Some of the added features that make the appointment IVR even more indispensable is a slot that can be reserved for emergency hours, which doctors find handy. One can just as easily configure different appointment hours and incorporate a holiday message. It is not just doctors who will find automatic appointment IVR indispensable; there are other users too who will find it equally convenient. Lawyers can let the package schedule appointments and focus on more important things. Courts can use it to schedule hearings for lawyers and their clients by using outbound facility and set reminders. Airlines can use the dynamic appointment IVR’s outbound facility to notify passengers of changes in flight schedule and to remind them of flight departure date and time. Inspection agencies can use it the same way to set up inspections and send reminders. In all such use scenarios the chances of human error are totally eliminated and there is a cost reduction too. Wherever there is interaction with a customer, the appointment IVR is simply indispensable.
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