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CX For Gov IT: Driving Federal IT Performance Using CX Principles

The reality is that most Federal IT leaders are under increased scrutiny to deliver increased value and productivity from technology investments at the lowest cost. Simply performing a top-to-bottom technology rationalization effort will no longer make their organization instantly lean and agile. Let’s level-set the conversation: most Federal agencies are struggling to create value – […]



This post first appeared on IT Infrastructure | Forrester Blogs, please read the originial post: here

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CX For Gov IT: Driving Federal IT Performance Using CX Principles

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