Originally posted in Forbes and written by contributor, Bob Evans (https://www.forbes.com/sites/bobevans1/2018/05/25/why-cloud-customer-success-is-new-top-priority-for-salesforce-microsoft-workday-sap-and-oracle/#47187aed6cd1). CLOUD WARS — As competition among top cloud vendors intensifies, customer success is rapidly emerging as a strategic differentiator far more important than snazzy technology. It seems dazzlingly obvious: we all want our customers to be successful, right? But the enterprise-tech industry hasn’t always…
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