- IVR Edge is an high performance ivr system that includes call routing, call recording, databse & crm integration etc. It's easy to implement, use & maintenance.
- It delivers Automated Call Distributor (ACD) because ACD is an technology that automatically routes call to phone agents.
- It helps to automate the customer interaction & business process so that agents can give fast reply of customers questions or queries. It can also use as self-service ivr & multi-level ivr.
- Some important features of IVR Edge or you can say IVR Software are text to speech, multi-language support, call transfer to other extension, multi telephone line support both on Analog and Digital etc.
- IVR Software also helps to enhance customer experience, decrease customer waiting time, reduce operational cost and manage large & unpredictable call volume.
- IVR Edge can be used for various industries like banking, telecom, insurance, travel, ngo, pathlabs, healthcare, education, utility services etc.
This post first appeared on Omnichannel Call Center Software With Unified Agent, please read the originial post: here
