2020-10-06 11:51
Working remotely has been the talk of the town lately. The recent pandemic has changed how businesses used to work across the world. Working from home has been globally accepted and so far… Read More
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Why Predictive Dialer Software Is Most Suitable For Large Enterprises Blog
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outbound calling software
queue
monitoring
key features
calling software
software
understanding
chat
stepping
multichannel
Predictive dialer software is the type of outbound dialer or you can say auto dialer software that automatically dials from a list of telephone numbers.
2020-09-24 06:13
Time is very precious, so is the right point of contact. Businesses and companies work blood and sweat to establish the right point of contact with the right people at the right time. But is… Read More
2020-08-20 05:03
The business landscape has changed exceptionally over the last few years. The technological advancements and the increasing need for perfection have led businesses to step up their games esp… Read More
2020-07-16 05:16
The corona virus pandemic has impacted every aspect of the living world. From the way of life to conducting business, everything has changed. While the physical shops are forced to shut down… Read More
2020-06-25 03:52
Enhancing customer experience is always the primary goal of every contact center. In an inbound contact center customer is approaching either for inquires or complaints, in the former case c… Read More
2020-01-26 16:37
The only thing in present day’s digitally revolutionized and fast paced business environment which changes faster than technology is the terminologies that are being used to address cu… Read More
2019-09-05 17:11
Call recording and monitoring is a very common practice for the contact centers. But do you wonder why it is done and how it can be used for consistent customer service? Before figuring out… Read More
2019-08-19 18:38
It is impossible to deny the role social media plays in today’s business scenario. Although still considered as mainly a B2C marketing and communication channel, social media can also… Read More
2019-07-31 16:15
In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the evolution of technology in contact center industry, the customer co… Read More
2019-07-09 09:23
While banks struggle with the increasing inflow of customer queries, customers are becoming increasingly aware about their expectations in terms of service and resolution. An omni channel pl… Read More
2019-07-02 04:27
In the increasingly transforming omni channel world, we often take the “voice medium” for granted! Especially, when it comes to customer service, we rely more on chatbots, emails… Read More
2019-06-18 18:42
In order to be off the beaten path, Educational institutions are now focussing on the smooth and seamless experience for their applicants. These institutions have many touch points for the a… Read More
2019-05-28 17:48
Any business can thrive only when there are customers to drive that growth. Irrespective of the industry, organizations all across are embracing new and upcoming technology to stay relevant… Read More
2019-05-21 19:48
Presently, the healthcare organizations across the world are facing the challenge to fulfill the expectations of the patients with exceptional services. A simplistic and reliable communicati… Read More
2019-05-17 18:12
A call center is a facility which is equipped to handle the customer interactions for an organisation. These interactions are broadly termed as inbound & outbound interactions. The chann… Read More
2019-05-09 04:50
Business owners often have a wrong notion, that a lead management software solely benefits the customers. You have a number of benefits to enjoy, provided, you have the right software at you… Read More
2019-05-01 06:24
In an outbound call center, the calls are dialled using different dialling modes e.g. Progressive, Click to dial & Predictive mode. Each dialling mode is preferred as per the process req… Read More
2019-04-25 17:41
For every successful business, a seamless customer support desk is a priority. Modes of communication in the digitized business environment have evolved rapidly. Business firms, too, are int… Read More
2019-04-10 04:44
Modern day contact centers are increasingly transforming themselves into a radical, dynamic and proactive information base that drives customer engagement. The current buzzword is building o… Read More
2019-03-19 05:49
Okay, so your contact center has been in business for long and you have the best agents who are meticulous and sharp in their work. Still, you have that one persistent issue that hampers the… Read More
2019-03-13 15:51
An Intelligent ACD System Enhances Contact Center’s Performance Many a time we witness contact centers struggling to keep up with customer call inflow which leads to failure in re… Read More
2019-02-13 21:16
Call centres are probably one of the toughest environments to work in with a constant challenge of irate customers and agent attrition. Dealing with frustrated customers, strict schedules an… Read More
2019-02-08 05:38
Every year we see technology evolving a notch higher to bridge the gap between customers and organizations in many ways. The year 2018 witnessed the rise of machine learning and AI that rede… Read More
2019-01-28 19:20
Taking a loan has become quite a cakewalk since the past several years with banks, NBFCs and even insurance companies lining up with offers and several types of loans to cover different need… Read More
2019-01-15 02:53
Stock trading is a very fast paced environment where brokers are communicating with multiple customers simultaneously and executing the orders. A slight delay can lead to price fluctuation a… Read More
2019-01-07 16:02
Insurance sector has come a long way in our country; starting from basic life insurance in the early years to insuring body parts now, the industry is addressing various challenges that come… Read More
2018-12-11 16:11
Mobile phones have revolutionized how business is done nowadays. It is common to find more people opting to use support channels like social media, chat and email to make inquires or t… Read More
2018-12-05 17:31
Self Service is the one of the greatest tool for customer service yet a lot many customers hate speaking to an IVR! A majority of them wouldn’t want to get in touch with you at all if… Read More
2018-11-29 04:58
One of the key event in everyone’s life is admissions; it is of paramount importance that every applicant is provided adequate time and information to make the choice, which will shape… Read More
2018-11-15 03:29
With increasingly evolving technology, we are witnessing rising customer expectations across all industries. In order to stay updated with the present day customers, contact centers need to… Read More
2018-10-30 06:56
Use of call center technology by corporate world or business communities is an established fact. It has helped business community to effectively reach out to customers and shape positive bra… Read More
2018-10-09 04:33
The advent of technology has simplified human life to an extent where you don’t even need to have a conversation with someone to get your job done. Few simple instructions and that&rsq&hell…Read More
2018-10-03 04:13
A contact center is a business’s backbone that facilitates first level interaction between the company and a customer. Being on the frontline, contact centers have to brave through man… Read More
2018-09-25 03:58
What is the first thing a commuter does when he walks into an airport? The answer is, look for electronic displays which informs him about the flight number, departure gate, check-in desk nu… Read More
2018-09-19 06:22
In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as the most powerful vehicle of communication in the digitized age. From voice… Read More
2018-09-11 05:47
According to a recent study an average customer will spend around 1.2 years of his life on hold; waiting to speak to a customer service representative. 34% of the customers hang up before be… Read More
2018-09-04 04:07
Modern world thrives on digital information; increasingly fast changing technology is reshaping the way human race approaches their day-to-day lives. Digital revolution has forced the busine… Read More
2018-08-14 05:37
A Predictive Dialer is a Contact Center Solution, which automatically dials the phone numbers available in pre-uploaded contact list and connects live callers to an available Call Center Age… Read More
2018-08-07 04:20
There was a time when firms knew their customers by their first names and handling customer interactions was as routine as checking inventory. There was one-to-one customer service and that… Read More
2018-07-31 04:01
Many smart service providers are increasingly making use of technology to steer their customer service in the right direction. With rapid expansion into digital space and revolutionary IT ap… Read More
2018-07-25 05:42
Introduction Digital revolution has ushered a new era, which has, shattered established norms and made the world a strange place. The world’s largest taxi company owns no cars; the big… Read More
2018-07-17 06:21
It’s a proven fact that companies that have focused on after sales service don’t have to adapt business process reengineering strategies to maintain a break-even in the years to… Read More
2018-07-10 04:14
Did you know that outages massively affect even huge companies like Skype? You may not have the customer base of Skype, but you surely know how disastrous downtime can be to your revenue. St… Read More
2018-07-03 10:37
What is a Contact Center Wallboard? A contact center wallboard is a visual communication tool used to display real-time information related to contact center performance. In a contact center… Read More
2018-06-14 04:15
History teaches us that change is inevitable and the one who changes with change is successful. Similarly, those who are able to follow the upcoming technical trends remain the leader for lo… Read More
2018-06-05 06:18
We have been extensively hearing the phrase “Customer is the king” in the past decade. This emphasis has driven the rise of call centers catering to multiple needs of customers w… Read More
2018-05-17 11:36
Customer service is a much-valued department for every organization. Business firms across the world are increasingly using social media to reach out to their customers. Social media channel… Read More
2018-04-30 08:52
Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue and even decreases the stress on agents if the caller’s queries are resolved on… Read More
2018-04-19 08:58
With new evolution in technology, the modes of communication are changing. Now the customer are not dependent only on the voice call. On the go interaction is the next gen style to get resol… Read More
2018-04-09 05:31
As we know medical & healthcare industry is too vast that’s why competition is increasing day by day in the healthcare industry. So, it’s necessary to use the latest technolo… Read More
2018-04-02 05:24
Customers browsing through your website or online shopping store might have some queries that need immediate attention. Not everyone will take the trouble to call up a customer support numbe… Read More
2018-03-26 04:57
Many times you hear about helpdesk software, you have searched but still, you have so many questions in your mind. So firstly talk about what exactly is helpdesk software? Helpdesk Software… Read More
2018-03-19 05:07
CRM Software Galaxy is a web based software that effectively manages customer complaints and inquiries. With the help of Galaxy, you can manage tickets, inquiries, leads, complaints, project… Read More
2018-03-12 10:03
Now a day, there are lots of options available to contact with customers like social media platforms, sms alert system, email, chat, voice etc. But a voice is the most effective way to conta… Read More
2018-03-05 10:16
Important Questions When you run a call center, whether it is an inbound call center, outbound call center or the combination of these two i.e. blended call center, you have to handle calls… Read More
2018-02-21 06:07
Contact Center Solutions Contact center solutions offer multichannel customer support including email, chat, voice, sms, call recorder, monitoring tool etc. Contact center solutions are also… Read More
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