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Warning: Our Kmart Online Experience

Tags: kmart money speak
If you haven't heard it from others, take it from us: Do NOT shop Kmart online.

We don't normally shop KMART locally or online so we had no idea of the issues people are having with them until it happened to us.

It just happened that they had the best deal on a higher priced item we wanted to purchase. We really wish we had looked at other people's experiences first so we could have avoided the trouble we've encountered.

I know there are inconsistencies, but this is what exactly we have been told:

Our Money (almost $500) is still tied up after they cancelled our July 6th order because their website let us order something they did not have in stock.

Kmart didn't inform us our order was cancelled, UPS did indirectly when they sent a shipping update via text telling us it was damaged in transit.

Now, if there was nothing to ship, why was a shipper's service used and why did UPS report to us that it was damaged?

Kmart said they didn't reorder it because there weren't any to send. We had already checked online, and it showed there were some available, and the price had been dropped almost $50 since we ordered.

When we asked why the website said some were available, we were told it was because the website had not been updated since we ordered. So, we are left to assume the website was updated enough to change the price but not to update the quantity.

That means some other person/family might be about to go through the same hassles we are. Hence this post.

We have had issues getting a person who could Speak and understand English.

On our third time calling, we asked to speak to a supervisor. The person kept delaying until Clint repeated twice more that he wanted to speak to one. They replied with, "You want to speak to a supervisor?" Either the person couldn't understand the request, or they were deliberately ignoring the request.

We have been told FOUR different dates our money will be returned. What started out as 3-5 days has gradually lengthened to 10 days. Every time we interact with them, we are given a new date.

Our money is not in the account again today, so we complained again..and received a ****FIFTH**** deadline.

Now we wait until after Wednesday, the 19th. It's your guess as good as mine if it will be there. If it isn't, we will be filing complaints with three different agencies.

NOT ONCE have they apologized for the issues we've encountered. It's like we and our order gone wrong are the inconvenience. They do not care that our experience has been horrible, that we are confused by what has happened, or that our money is still tied up. They have done nothing to encourage us to shop with them again.
Unlike other companies we've shopped with recently, no one at Kmart has reached out to us to help us understand what is going on. We've had to initiate every contact every step of the way. We understand now why their company is doing so poorly.

Our experience with Kmart has been nothing but a huge hassle, with many inconsistencies, and a lot of aggravation. Trying to straighten it out has taken time away from our family. We'd gladly have paid more to avoid the hassle and avoid having our money under their control for so long. And, we did pay more...

While all of this has been going on, we found what we needed at Walmart, ordered it online, and were able to get it very quickly with no hassles, set it up in our yard, and are using it daily. #thankyouWalmart

...and, we still wait on Kmart to return our money for an order gone horribly wrong from the start. We'll update this post with how it turns out.

#Kmart #poorcustomerservice #customerexperience #neveragain #SearsHoldings #ShoppingIsFunAgainIsALie #EddieLampert



This post first appeared on Contentment Acres, please read the originial post: here

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Warning: Our Kmart Online Experience

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