What to Think About With Voice Communications…Did you know that communications is the key to Business. Some call it the lifeblood, some call it the gateway, some call it the hub.  Whatever phrase you coin, it’s absolutely the most important consideration when marketing your business or services to the public.

Take for example the plumber that needs to make sure that after hours call is handled correctly.  The customer not only wants to speak to someone, but the call itself needs to be handled in a straightforward way to keep the customer on the line while you’re the on call plumber is connected. It’s a great place for a customized message. Can you imagine losing that customer because it wasn’t handled correctly? Any business is important but triple time business is even more important.

Having the right Voice menu system, one that looks professional, is critical. How many times have you called a business and you get a recording that says all of their lines are busy when you actually know they are closed. That’s a great way to frustrate a customer and send them to another competitor. Many customers will tell you it’s an insult to their intelligence when that happens.

A good Cloud Based voice product for your business can solve all of your problems at a fraction of the cost of purchasing equipment. Cloud based products will give you all the features and benefits of a expensive on site PBX while reducing the manpower necessary to maintain it. It also is a perfect business solution for those businesses that have eliminated brick and mortar but still want to keep their employees on one common voice mail and company wide system.

Make sure you check out all the bells and whistles when designing your program. There are lots of choices and have them all explained to you before finalizing how things will work for you.