Suma Soft delivered trustworthy level1 and level2 support services to a subscriber management software
A highly skilled Level1 & Level 2 Support team helped client to increase the coverage hours for support desk and enhance customer satisfaction exponentially
- Worked as a bridge between Level 1 and Level 2 Support
- Handled about 500+ critical queries in a month
- Improved response time by 50%
- Provided scalable Support during holiday and peak period
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