Get Even More Visitors To Your Blog, Upgrade To A Business Listing >>

Institute of Customer Service reveals ‘average’ customer service on Black Friday costs retailers £1.9 billion

New research released by the Institute of Customer Service highlights that retailers are potentially missing out on £1.9 billion in future sales by not offering ‘excellent’ customer service on Black Friday.

ICS Figures show that customers who experienced higher levels of service are more likely to return to the retailer and make future purchases.



This post first appeared on Sentiment, please read the originial post: here

Share the post

Institute of Customer Service reveals ‘average’ customer service on Black Friday costs retailers £1.9 billion

×

Subscribe to Sentiment

Get updates delivered right to your inbox!

Thank you for your subscription

×