As a customer, I feel it’s the Responsibility of those who I pay for a service or product to adjust their attitude and respect me. This is my story.
All businesses know me. I am their lifeline. It’s not a question of whether a Business would make or lose money on me. It boils down to giving me what I expect when paying for a product or service: fairness, respect and dignity.
I understand all customers are not reasonable all the time. I understand a business’ customer service does not fit all customers. I understand you can’t please everyone who comes to a business for a service or product. Maybe not, but I want you to understand that as a business, it’s up to you to be creative from the moment I enter your doors. It’s your responsibility to approach me and get to know me personally. It’s your responsibility to find out what my individual needs are if I don’t readily reveal them. It’s your responsibility to educate yourself and offer a product or service I can value or use. Properly dealt with, you can develop an opportunity for a repeat customer.
I acknowledge there have been stories about businesses not valuing a customer’s rights. These stories are not always about the rights of Paying Customers, but the lack of dignity and respect given to any human being when services or products are paid for, not rendered, and how it reflects on each of us as a society. As a customer, I need to be able to expose and address ill treatment and with available channels at my disposal to stand up for my rights. When I feel a business shows a lack of concern or fails to acknowledge what matters to me, that business will no longer retain me as customer.
I find society has always been separated on how it generates income. It becomes a problem when society readily expects and accepts less than what they are worth by a business with their corporate culture. A business will never have a problem reinforcing public perception that they have unlimited power over paying customers and are trained to put their interests and profits first above everything.
Please remember if I enter a business and its staff does not care of me as customer, rest assured that if I go to its competition, they will.