2024-02-02 15:52
ISO 27701:2019 provides the approach and structure to an organization for building its PIMS (Personal Information Management System).Like ISO 9001 pertains to QMS (Quality Management System)… Read More
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Business, Process, Improvement, Excellence, Models, Statistics, MS-Excel, Software Development
2023-10-07 11:16
Before understanding the key reasons why consultants and auditors fail to add value to client organizations in most instances, it is important to understand why organizations engage consulta… Read More
2023-05-03 01:46
CMMI V3.0 is the newer version of CMMI.The newer version, CMMI V3.0, adds three new domains to the CMMI modelData managementPeople managementVirtual workThe previous version of CMMI, CMMI V2… Read More
2021-04-17 02:16
You get an immature and written in a "not so good taste" email from the auditor or the appraiser.He is seemingly upset because someone happened to challenge his jumbo-sized ego.How dare anyo… Read More
2021-03-17 05:05
CMMI model and CMMI appraisal have undergone several changes in CMMI V2.0, the latest version of the CMMI product suite.How effective these changes are and how much thought has gone into the… Read More
2021-02-16 08:23
Enterprises comes into existences to address certain basic needs of the society.However, if an enterprise fails to match the changes in the society, step by step, it will not survi… Read More
2021-01-02 06:27
TQM is a concept that originated in the 1950s in Japan.However, it has its roots in the American way of looking at things since the founding father of TQM, Deming, was an American.In the beg… Read More
2020-12-02 10:18
Quality 5.0?Now what is this Quality 5.0?And how should Quality 5.0 take Quality beyond the Quality in Quality 4.0?An earlier post titled What is Quality 4.0? What Does the 4.0 After Quality… Read More
2020-11-06 08:27
Quality 4.0.Industry 4.0.XYZ 4.0.Put 4.0 after any term and what you finally get is a heady cocktail.Like all other domains, Quality also seems to be undergoing this transformation.What is Q… Read More
2020-10-16 10:02
The services context brings forth some unique and interesting characteristics. Some of the them are mentioned below: Services may be required to be delivered against an agreed scope in the… Read More
2020-09-17 09:34
Agile was simply supposed to focus upon and take care of the challenges with the waterfall model for software development.How much it has really succeeded in that, in a true sense, is still… Read More
2020-09-11 08:48
Agile was simply supposed to focus upon and take care of the challenges with the waterfall model for software development.How much it has really succeeded in that, in a true sense, is still… Read More
2020-08-10 07:09
The principles of quality management, even total quality management, and process improvement, even process excellence, are truly important for any organization.The above principles strongly… Read More
2020-07-11 04:58
Models and frameworks like TQM, ISO, EFQM, CMMI, Six Sigma are like the same wine in different bottles.They may try to create the impression of being unique in both their value proposition a… Read More
2020-07-10 17:33
The question "how much value do model-based appraisers and consultants really add?" is an interesting one.In fact, it is quite a fundamental question.But the more fundamental question is thi… Read More
2020-06-09 05:17
The following bulleted list provides the links to the earlier post(s) on this blog which talk about certain key concepts and terms in V2.0 as compared to V1.3 that are important from an impl… Read More
2020-05-03 10:30
The following bulleted list provides the links to the earlier post(s) on this blog which talk about certain key concepts and terms in V2.0 as compared to V1.3 that are important from an impl… Read More
2020-04-13 08:55
An earlier post titled CMMI V2.0 - Some Major Changes and Improvements Over CMMI V1.3 talked about the major changes introduced into the CMMI version 2.0.Overall the changes are quite u… Read More
2020-03-03 13:25
CMMI V2.0 is expected to get extended much beyond the three domains it has conventionally been applied till date - development, services and supplier management (acquisition).The plan seemin… Read More
2020-03-02 13:26
CMMI +SAFE was developed with the purpose of providing an option to organizations that wanted to extend their CMMI implementation to include safety considerations.The last version of +SAFE… Read More
2020-02-02 11:34
Most of the conferences on the subject of business process and improvement sound like one and the same.They try to rehash the same old wine in new bottles but miserably fail at the same.You… Read More
2020-01-03 05:39
Agile transformation has become a catch word since last couple of years.Like so many things that have come and gone, this is like the latest fashion in the town.Is agile transformation about… Read More
2019-12-03 12:52
At times, a manufacturer is forced to put a product on quality hold owing to some issues getting identified or getting reported on the product from the field.When the above happens in just a… Read More
2019-11-13 16:12
The above reflects the true state in many organizations.They have many processes, at times more than what is perhaps needed.However, the compliance to these processes may not be adequate.Whi… Read More
2019-10-02 12:25
There are professional companies.And then there are the pseudo-professional ones.The pseudos do all possible things to create the facade of professionalism.However, peel the first layer off… Read More
2019-09-14 16:13
The ITIL 4 framework consists of the following key components:The Four Dimensions Model Service Value System (SVS)Here is a schematic representation of the ITIL 4 framework in a nutshel… Read More
2019-09-01 05:56
The head of operations is a crucial role in any organization.The person in this role needs to be not only smart and intelligent but also fair and highly professional.However, in several orga… Read More
2019-08-10 06:36
An earlier post on this blog titled Process Tailoring, Process Deviation, Process Exception, Approval and Waiver dwelt upon concepts such as tailoring, deviation, exceptions, approval and wa… Read More
2019-08-02 16:29
CMMI 2.0 or version 2.0 came into being with the release of the Development view in March 2018. This was closely followed by the subsequent release of the Services and Supplier Management vi… Read More
2019-07-16 15:45
The profit margin one is expected to make in a software project is a function of the productivity one expects to operate at and the cost that would be incurred at that level of productivity… Read More
2019-06-23 07:25
The terms - event, risk, incident and breach - are generally not clearly understood and at times used in a manner which is not appropriate.So what do these terms mean?Here is an attempt to d… Read More
2019-05-14 12:33
Data privacy has become a commonly used term in the industry now. Though this term has been around for several decades, the introduction of the GDPR law in the EU on 25th of May 2018 has bro… Read More
2019-04-11 15:04
Given that there is no escaping from data privacy regulations it is important to understand some of the key practices that an organization should implement.Following list provides some of th… Read More
2019-03-09 02:06
Since May 2018 when EU GDPR came into force, privacy and protection of personal data and information has become a critical compliance requirement for organizations.It is important to note he… Read More
2019-02-02 16:04
The primary manner in which organization structure impacts process culture is that it makes it harder for efforts around compliance and improvement in the organization to translate into real… Read More
2019-01-10 14:47
Some companies have limited number of projects. And even in those projects there are several challenges as explained below.A certain group of projects are from the parent which are there bec… Read More
2019-01-04 02:53
Risk-based thinking is a management approach that relies upon anticipating the future and adjusting the plans accordingly so as to be better prepared for things to come.The whole idea behind… Read More
2018-12-07 00:49
CMMI V2.0 is an integrated product suite that comprises of the model itself with three different views currently - Development, Services and Supplier Management.The architecture of CMMII V2… Read More
2018-12-02 12:50
Sometimes you would come across a person in an organization who would show visible reluctance and resistance to following processes they are supposed to follow.It is all the more surprising… Read More
2018-11-01 13:34
You would often come across some tom, dick or harry posing as an intellectual and giving opinion about something he or she doesn't really understand."Things have changed, we shouldn't contin… Read More
2018-10-06 00:12
Any change in the lead auditor would result in changes related to the level of compliance expected from an organization's systems and processes.At times the question is not just the level of… Read More
2018-09-02 13:05
In case an organization wants to implement a framework or a methodology, either at the enterprise-level or in a large part of its business, it must use gap analysis as the first step in its… Read More
2018-08-01 03:24
These days business enterprises are supposed to ensure their compliance to various laws and regulations.Over time, the list of such laws and regulations has kept on growing in size.A very re… Read More
2018-07-23 13:41
In CMMI V2.0, at the practice area level, here are some points related to focus and key changes/additions as compared to V1.3.CAUSAL ANALYSIS AND RESOLUTION (CAR)Recast from CAR in V1.3 with… Read More
2018-06-05 00:30
On 25th of May 2018, one of the most sweeping changes business organizations have seen in several years has come into effect - the General Data Protection Regulation (GDPR).GDPR applies to e… Read More
2018-05-24 15:44
The term egotist auditor can be viewed as an oxymoron too.An auditor cannot but be an egotist.And like any egotist will do, any auditor doesn't like to be challenged.If you challenge an egot… Read More
2018-05-14 13:58
An earlier post titled CMMI V2.0 Appraisals - Some Important Points (https://business-process-improvement-blog.blogspot.in/2018/04/cmmi-v20-appraisals-some-important.html) elaborated upon so… Read More
2018-04-11 01:10
CMMI V2.0 treats high maturity practises in a somewhat different manner.The practice areas have practises distributed across capability levels, running from level 1 to level 5.Practises at c… Read More
2018-04-10 15:52
CMMI V2.0 appraisal method has also been released along with the CMMI V2.0 model.Some interesting observations related to CMMI V2.0 model have been captured in an earlier post titled CMMI V2… Read More
2018-04-07 10:53
CMMI V2.0 was released on March 28, 2018. V2.0 is the next release of V1.3 and would replace it completely after the sunset period gets over on March 31, 2020.At the first glance, and on a c… Read More
2018-03-03 07:38
CMMI V2.0, the next version of the CMMI model, is apparently ready for release.We are right now in March of 2018, CMMI V2.0 is tentatively slated for release some time later this month.CMMI… Read More
2018-02-01 00:50
Before getting to the question "how to handle a bad ass auditor" it is useful to first understand what a bad ass auditor is.So what a bad ass auditor is?A bad ass auditor typically exhibits… Read More
2018-01-14 02:45
What is an organization?In a very simplistic sense, an organization can be defined as a group of people working on projects to develop and sell solutions, products and services to the identi… Read More
2017-12-02 04:38
The ISO standards are supposedly famous for the following quote:"Say/write precisely what you will do and do exactly as what you said/wrote you will"Two words from the above are worth lookin… Read More
2017-11-04 02:01
Selecting internal auditors for performing internal audits needs to be done with a lot of due diligence and a lot of care.It is a fact that many a times you have to make someone an internal… Read More
2017-10-03 15:31
An earlier post titled "CMMI V2.0 - Some Major Changes and Improvements Over CMMI V1.3" touched upon some of the major changes in CMMI V2.0.Here are some more major changes that will come ab… Read More
2017-09-29 01:31
The next version of CMMI will be CMMI V2.0 which will replace the existing version, CMMI V1.3, that was released in the year 2010.An earlier post (https://business-process-improvement-blog.b… Read More
2017-08-03 15:23
An earlier post on CMMI Next Gen discussed about certain proposed improvements that will make the CMMI model richer and more attuned with the realities on-the-ground.It is crucial to ta… Read More
2017-08-03 00:21
Focus means spending one's energy in a well-thought out manner.If there is a lack of focus, one would fritter away one's energy in several pursuits, many irrelevant, without realising what o… Read More
2017-07-26 14:52
For any organization, business growth may mean opening up of new offices at new locations.Adding a new office/location presents its own unique set of logistics and people challenges.Beyond t… Read More
2017-06-16 13:10
Are CMMI high maturity practices easy to use? Or are they tough to use?The answer surprisingly is, both!Easy, if you are largely interested in getting through an external appraisal.Tough, ho… Read More
2017-06-15 16:17
Are CMMI high maturity practices easy to use? Or are they tough to use?The answer surprisingly is, both!Easy, if you are largely interested in getting through an external appraisal.Tough, ho… Read More
2017-05-25 01:13
Agile was supposedly a very good approach and a highly promising one when it came in several years back.And it appeared as if the software world had finally found the "silver bullet".But tha… Read More
2017-04-02 10:02
Auditors work in a very, very difficult job.If they are tough on the organization and "go by the letter" of the standard or model they are auditing against, no organization would ever get ce… Read More
2017-03-06 16:46
Question - how do you improve a process?Answer - collect data and analyze the collected data!Unfortunately, the real answer is not as simple as above.The real answer is - collect accurate da… Read More
2017-02-04 08:06
Small-sized organizations are of two types - first, those that have a good chance of becoming big one day and second, those that are trying to just sruvive and remain small and would eventua… Read More
2017-01-01 09:20
The key concern of every organization is the same - achieve sustained success, not only this year, next year and in the decades to come but (if possible) forever.Sustained success essentiall… Read More
2016-12-10 03:44
Using agile in a scaled up mode is yet another way in which agile framework can help organizations build and constantly improve upon large and complex products and services.By definition, la… Read More
2016-11-03 00:16
The answer is not yes as some people might think, it is actually a "No".Preventive action is still very much a part of ISO 9001 standard.What used to be earlier called as CAPA (Corrective Ac… Read More
2016-10-19 13:09
Senior leaders in some organizations may not truly be in a strategic role. They may be senior in terms of their position in the organizational hierarchy but their role is more operational th… Read More
2016-10-01 09:40
Software size and effort estimation has been a keenly debated subject since the last few decades in the IT/software industry.The concept of size is related to the "amount of work that needs… Read More
2016-07-30 01:57
The reporting of the person accountable for business excellence and process improvement program in an organization is an important factor in determining how much benefit it is able to derive… Read More
2016-06-04 01:32
Project-based companies get work as an outcome of a successful bid for the customer's work beating other players in the fray to finish as the winner.And by the very nature of the business mo… Read More
2016-05-21 11:18
Project failure is defined as either delivering late, or delivering with too many issues or delivering somehow but with abysmally low profit margin (or even at a loss, at times).Failures h… Read More
2016-05-20 16:34
The question around ownership of compliance to organizational processes is a seemingly simple yet a very complex and involved question.It is important to note here that this is a very pertin… Read More
2016-04-21 00:37
Consider a process that is generating a certain output (like cycle time) that can be characterized by a certain statistical parameter (like average cycle time). Suppose you are interested in… Read More
2016-04-20 16:31
Think of a manufacturer that supplies certain electronics component to its consumers. The components, before they are shipped, undergo final inspection by the team assigned for the purpose… Read More
2016-04-17 15:41
First of all, genuine commitment is as different from commitment as the sun is different from the moon.Genuine commitment is like the sun which has its own, real shine unlike commitment whic… Read More
2016-03-04 15:48
Many leaders and heads of organizations speak passionately about improvement initiatives and therein lies the problem. They merely speak and do nothing beyond that which is concrete enough t… Read More
2016-02-06 00:46
Many organizations start improvement initiatives with a lot of fanfare. The top people speak the right words at the start. Someone is brought into as the leader of the improvement initiative… Read More
2016-01-01 01:29
Successful organizations are those which are generally market leaders in some sense. They have a good hold over certain market segments and serve certain customers as their preferred vendors… Read More
2015-12-28 02:35
Improvement in a business context meansIncrease in effectiveness (achieving the specified business results)Increase in efficiency (effectiveness with minimal resource utilization)Improvement… Read More
2015-12-26 13:38
The primary purpose and motive of any commercial organization is to capture and grow revenues and generate as high profit margins as possible by reducing the cost of doing business. It is a… Read More
2015-12-19 10:52
Companies are meant for doing business. And doing business means money.So what companies want? What companies say what they want is not what they really want. What they actually mean by what… Read More
2015-12-19 10:01
The Data Management Maturity (DMM) Model was unveiled in May 2014 and released in August 2014. This is a model that was developed by and is maintained by the CMMI Institute. The CMMI Institu… Read More
2015-12-19 08:27
The Payment Card Industry Data Security Standard (PCI DSS) is a standard maintained and promoted by the PCI Security Standards Council.This is an important standard that is related to securi… Read More
2015-12-19 03:44
ISO 9001:2015 was released on 23 September 2015. For the official communication of IS0 9001:2015 release visit the link http://www.iso.org/iso/home/news_index/news_archive/news.htm?refid=Ref… Read More
2015-12-19 00:48
There is this perception in many organizations that their processes are very heavy. The process or SOP library is typically a web-based portal with multiple process documents and other artif… Read More
2015-10-31 01:03
CMMI is truly a wonderful process model and its integration with Agile and Lean can accentuate it to enable exponentially higher business outcomes for organizations.However, an organization… Read More
2015-09-27 12:33
Project success depends on several mechanisms which form part of the overall governance framework.The mechanisms include management reviews like proposal reviews, project status reviews, pr… Read More
2015-09-07 16:29
CMMI for development, version 1.3 was released in the year 2010, towards the end of that year to be more precise (sometime in October/November 2010, to be even more precise).Like the ISO sta… Read More
2015-09-03 00:26
1979 - Quality Management Maturity Grid Philip Crosby, "Quality is Free"1985 - IBM Maturity GridR.A. Radice, J.T. Harding, et al, "A Programming Process Study", IBM Systems Journal, Vol. 24… Read More
2015-09-03 00:24
1733 - normal curve developed as an approximation to binomial distribution by Abraham de Moivre1783 - normal curve used to describe the distribution of errors by Pierre-Simon Laplace1809 - n… Read More
2015-09-03 00:23
WWII - Inspectors and “quality system requirements” for suppliers (Ministry of Defense, UK)The Government placed inspectors in weapons factories in an attempt to solve the… Read More
2015-09-03 00:21
1986 - "approach similar to rugby" for commercial new product development Takeuchi, H. and I. Nonaka, "The New Product Development Game", Harvard Business Review, 1986 (January-February).199… Read More
2014-06-05 13:33
The invention of wheel is regarded as a breakthrough innovation that proved to be a game changer in the history of human civilization by serving as a harbinger of the industrial revolution… Read More
2013-12-04 13:25
Top leaders in any organization should not only be passionately committed to excellence but also have a strong and sustained focus on driving continuous improvement in policies, processes an… Read More
2013-07-23 13:27
Organizations, big and small, across the business world need to constantly improve their business processes spanning across various business groups and functional areas. The purpose is to co… Read More
2013-01-23 14:28
Many organizations realize that they haven't been able to realize much value from their process investments. An immediate reaction is to blame the model - "it doesn't work that well". This s… Read More
2012-12-01 03:46
Control charts are part of the repertoire of statistical tools collectively named as SPC (Statistical Process Control) or SQC (Statistical Quality Control). They were first applied to an i… Read More
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