Regular readers of my blog may well recall my angrily frustrated posts regarding several futile attempts at connecting an Epson photo-printer to my network (three postings between 19th & 20th December are the pertinent ones).
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You will have seen there that it proved impossible to set the machine up wirelessly, as well as only being able to set-up an Ethernet connection by use of a manually fixed IP address.
Now that my previous VM super hub has been replaced (post of January 27 refers), I have been immediately able to establish a wireless connection to the printer. In response to a customer satisfaction survey from the Virgin, I commented:
the immediate experience, the politeness & efficiency of the engineer on this occasion would have lead me to a 10 rating but I have some misgivings about difficulty of getting through to the appropriate person on the 150 number.
Since this visit some problems that had been going on for a considerable time, and which I attempted to deal with via yr social media account, have finally been resolved. Ultimately, the problems seem to have been with the old hub and, a wireless connection problem with a new printer, for which I blamed the printer’s manufacturer, has also been resolved.
Perhaps a policy of automatically upgrading/ replacing old hubs should be undertaken, as that would have saved me considerable anxiety which could have proved injurious to my already chronic health condition.
For the time being, I am well satisfied with the Epson product and even reasonably satisfied with the Virgin’s broadband service. To Epson I proffer an apology.
