Our previous blog outlined requirements needed to set up a BDC for your own dealership. We hope that you now understand how essential a BDC is to the functionality of a dealership. There is luckily a simpler way to have all the perks of a BDC, with an even easier set up. Below are 5 reasons why you should consider Outsourcing your BDC department:

•  Training
  • It’s common knowledge that if you’re paying a company for a service, you don’t have to train them. You simply inform the BDC service provider of any specific things you want said, and let them handle the rest. Training becomes a non-factor by outsourcing.

• Cloud Contact Center Technology
  • Focus along with a few other outsourced BDC service providers utilize inContact. Because of our long relationship with this company, we can attest to the fact that they’re the leader in cloud contact centers technology. This state of the art call center technology coupled with an outsourced BDC service provider like Focus, gives your dealership an extremely powerful and hard to replicate program.

• Availability
  • Your outsourced BDC department will answer calls for you based on the hours you’ve determined. Another plus of an outsourced BDC service is the ability to handle calls off hours.

• Cost
  • The major benefit of outsourcing is the scalability factor. Your budget with outsourcing will coincide with the volume your store gets, and the goals for the store. Overall, without the many factors like training and software, it is much more cost effective to outsource.

• Risk
  • The risk/reward relationship is relatively lower for outsourcing rather than creating an in-house BDC service. The only risk you take when outsourcing is the cost of the actual service.

If you don’t already have a BDC department, it’s not too late to get started with one. There are two options available when adding a BDC service to your dealership, but it’s up to you to decide the amount of work you’d like to put into the program. If you’ve managed to save up the capital and have a dealership large enough to work, then you might consider an in-house BDC program. However, if you’re like most other dealerships and want to get the perks of a BDC service at a lesser investment, outsourcing with a company like Focus might just be your best bet.