I originally wrote this post for CXpert. It appeared on their blog in August, 2016.
I'm often asked about the future of customer experience: What does it look like? What will Companies focus on this year? What advancements have we seen or should we expect to see? What are the latest tools to help companies improve the experience?
For this post, it's the latter I'll address.
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This post first appeared on Futurelab Marketing & Strategy Innovation, please read the originial post: here