2022-04-01 12:11
How is your stress level lately? In a recent training session with one of our partners OnCourse Learning I shared several approaches to healthy stress management for leaders of remote… Read More
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Interaction Training - Bank And Credit Union Train Blog
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InterAction Training trains your tellers, managers, bankers, account representatives, and trainers. Bring excellence to your bank or credit union!
2022-02-28 05:05
Employee Engagement begins and ends with the employee experience. Now more than ever we are in challenging times to find the right fit, or any fit at all. What does our employee experience l… Read More
2022-01-02 01:37
If working from home is a new normal, it’s time to take another look at ways to enhance productivity and enjoy life more. To thrive in all areas of your life while working from h… Read More
2021-08-31 21:52
How comfortable are you on camera? Many of us are missing the energy in the room of in-person training events, and despite getting used to features we can use on platforms such as Zoom and T… Read More
2021-05-03 19:50
Why is training for customer service excellence such a challenge? Partly it is because the soft skills required for great customer experiences seem hard to define and measure, but ther… Read More
2021-03-23 17:48
It’s appalling how awful most PowerPoint presentations are. Think about it. When was the last time you saw a truly great slideshow? Especially as part of a business p… Read More
2021-02-25 00:55
Do your learners pay less attention than a goldfish? If the human attention span dropped to 8 seconds according to a Microsoft study, it is less than the 9 seconds tallied by goldfish. Wait… Read More
2020-05-05 16:47
When it feels like you never have enough time Taking charge of your time is easier said than done. First and foremost, realize that progress in this arena is what you’re after, not nec… Read More
2020-02-17 18:39
The post Products appeared first on InterAction Training Read More
2019-09-11 16:09
Whether you’re running out of office space or your company operates without a physical headquarters, remote workers can be a great solution to your staffing needs. Not only can you acc… Read More
2019-06-25 17:17
The fact that psychology is a useful topic to learn is nothing new, and more and more people are finding ways to learn about different topics within the field. And why wouldn’t they? T… Read More
2019-05-01 14:27
Do you build your training programs with resistant employees in mind? If not, you’re in the right place to learn how to alter your training so that you get the people who have checked… Read More
2019-01-10 17:57
What is a head-teller to do when faced with tough stuff? We received six questions about six different situations. Here are our suggested responses!1. Repeated MistakesI have a teller that c… Read More
2018-10-26 14:45
Your happiness, success, self-confidence, and quality of life increases when you have a good work reputation. Like a degree from a university or badge from the Boy Scouts a reputation… Read More
2018-10-01 13:23
Nothing, including salary, can offset the stress associated with working with people you need to get along with but for whatever reason don’t. It’s normal that you won’t li… Read More
2018-08-31 13:16
In this episode of Training Matters Honey Shelton talks to Yolanda Garcia, Executive Vice President and Chief Client Experience Officer at WestStar Bank. Yolanda has made it her passion to… Read More
2018-05-23 15:13
Mary Beth Guard discusses compliance concerns in a world in which new privacy scandals seem to emerge weekly. What’s your privacy policy? Do you have a fool-proof process in place for… Read More
2018-05-01 13:30
Monitoring and regularly evaluating your customer service is crucial in today’s competitive landscape. Your customer service is essential to create loyal customers who value the qualit… Read More
2018-04-25 16:23
Are you looking to smooth out a little wrinkle in your career life or are you in need of intensive help? Honey Shelton talks to coaching expert Pamela Grant about being stuck in a rut.
Do y… Read More
2018-03-15 14:45
Why is the subject of human connection so important to your business now? Why should you pay attention to human engagement and how do you start deepening the connection you have with your c… Read More
2018-02-15 15:53
A common pitfall when making a PowerPoint presentation is the urge to share EVERYTHING you want to cover in your training. The way we typically do this is by copying the material from our tr… Read More
2018-01-23 21:06
The post Supervisor Assessment appeared first on InterAction Training Read More
2018-01-23 14:35
The Eysenck Personality Inventory (EPI) measures two pervasive, independent dimensions of personality, Extraversion-Introversion and Neuroticism-Stability, which account for most of the v… Read More
2018-01-17 15:31
When we think of training, we picture a room with seats facing a big screen that displays a PowerPoint. In the worst case, learners may picture a speaker at the front of the room, reading th… Read More
2018-01-10 17:44
Honey visits with Stacey Barnier about today’s HR headaches. They discuss how to keep employees engaged, how a SHRM certification can help HR professionals and which challenges face t… Read More
2017-11-29 18:35
Is this really the best use of my time? How often do you ask yourself that question? I bet quite often! We all strive to be more efficient with our time, effort, and money. Where we often f… Read More
2017-11-02 17:03
Reluctance from your team members to take charge or make decisions can be frustrating. A culture of personal accountability is one in which employees possess the freedom to make appropriate… Read More
2017-10-05 17:36
People don’t magically start working as an effective team, it takes work from the Supervisor, sometimes a lot! Here are 9 strategies that will help your people work together as a tight… Read More
2017-09-27 16:32
Honey invites Chad Knutson back to the studio to talk about the Equifax data breach. How did it happen? Could it happen again? How does it affect me? How do I protect my information? Chad a… Read More
2017-09-19 15:44
A Group is not a Team
One of the most challenging tasks facing a supervisor is how to take the group of employees that work for them and mold them into a team. Too often in businesses, we ar… Read More
2017-08-30 18:03
Your brand on the outside is only as strong as it is on the inside. Honey Shelton welcomes Steve Schmidt to the study as they discuss how to identify and embrace a sales mentality at your b… Read More
2017-07-28 13:37
From time to time, a conflict will arise between you and a customer. How do you keep your cool when a customer expresses a complaint? What’s the best way to defuse the situation? Hone… Read More
2017-06-28 17:02
Managing Gossip in the Workplace
Gossip in the workplace is very damaging to any relationship. If left unchecked, gossip can spill over and infect the entire team. If not handled properly, g… Read More
2017-05-17 16:53
Questions about how to make smart investment choices? Whether you’re just starting out, retirement is around the corner, or you’re somewhere in the middle: This episode of Train… Read More
2017-05-12 17:23
Planning for success is hard. When it comes to achieving our goals, we often need that extra little push to keep going at some point. If we don’t get that nudge, we tend to lose motiva… Read More
2017-04-19 16:30
You don’t develop leadership skills through luck, it takes training, experience, self-learning, and staying on top of best practices. Supervisors must have the right attitude and apti… Read More
2017-04-12 16:46
How Are You Increasing Your Quality of Life?
Are you happy with your quality of life or do you procrastinate sometimes and later regret that? We all know how satisfying it is when we finally… Read More
2017-03-22 16:49
Wasting Time on Unproductive Meetings is an Ongoing Issue
It’s no secret that most employees would rather be working than sitting through an unproductive meeting. This is simply a cons… Read More
2017-03-15 15:05
Is your bank or credit union protected against cyber attacks? Never before have we been under greater threat from the dangers that lurk online. Viruses, malware, phishing, hacking, identity… Read More
2017-03-08 15:43
Talent Management Plans Develop Your People for enterprise-wide ROI
by Amber Seitz
This article appeared first in “Wisconsin Banker“
One of the most important investments an orga… Read More
2017-02-15 17:59
Is your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice Presiden… Read More
2017-01-18 20:51
There’s been a lot of talk in the industry about the changes 2017 and a drastically altered Washington DC will bring. We asked Mary Beth Guard from Bankers Online, our very first gues… Read More
2016-12-14 17:46
What are the challenges of being positive in the workplace? How do you manage employees who are stuck in negativity? Why are some people more pessimistic than others, and can you do so… Read More
2016-12-07 15:13
It’s that time of the year in which we make big plans and bold statements for the upcoming year. Have you thought about your goals yet? What are your plans and more importantly, are th… Read More
2016-11-16 18:39
Honey talks to body language expert Jan Hagrave to find out if actions speak louder than words. What impact does body language have on customer interactions? Tune in for an in-depth di… Read More
2016-11-09 18:05
The Art of Expressing Interest
You know that person that you can’t wait to hear? That person that, when you see their picture appear on your phone, instantly makes you feel delighted… Read More
2016-10-19 17:00
Honey talks to Steve Greene about recent changes in employment law and what they mean for the banking world. Steve is an expert in the field of employment law and specializes in workin… Read More
2016-10-04 17:01
Wells Fargo, one of the most respected banks in the country, turns out to have a poisonous cross-selling culture. What can we learn from the Wells Fargo scandal? How will it affect com… Read More
2016-09-14 15:49
When would you install Interactive Teller Machines? What are the benefits? How do they transform your branch? Today we try to answer when interactive teller machines are a good fit for your… Read More
2016-08-16 17:17
A role model is a person who others look up to, admire and want to emulate. A role model provides inspiration and sparks motivation to seek out accomplishments. Role models send me… Read More
2016-07-27 17:33
The myths & truths of overdraft privilege, what are they? What do customers assume it is? What do you tell customers about it? Honey Shelton talks to expert Julie Story about the myths… Read More
2016-07-14 15:44
Dedicated managers want their employees to reach their full potential. They are always on the lookout for ways to accomplish this. We want to share two options that can help you, as a manage… Read More
2016-06-22 17:34
What does your online identity look like? Does your credit union or bank have a social media presence? If so, are you actively and consciously using social media? Honey talks to Amy Ho… Read More
2016-06-15 15:30
These People Drive me Crazy!
How long has it been since you’ve said that? How long have you been the topic of someone else’s drives-me-crazy list? We have all been there, that&rs&hell…Read More
2016-05-17 19:15
Honey talks to Jennifer Sommers, Loan Officer at The Community State Bank and Karen Butcher, Director of Educational Development at Whitaker Bank. Honey, Jennifer, and Karen all k… Read More
2016-05-11 16:32
Time management principles are easy to understand but hard to apply. The primary principles are planning and prioritizing how you will spend your time. Most of us are well aware of this.&nbs&hell…Read More
2016-04-20 16:31
The financial crisis should have been a wake-up call, but instead, the government doubled down with Dodd-Frank; A way to encourage consolidation by adopting extraordinary assistance program… Read More
2016-03-30 16:32
Have you ever dealt with a bank robber? Did it play out by the book? It’s hard to prepare for all potential scenarios and identify all possible branch security risks. With locations t… Read More
2016-03-30 16:32
Have you ever dealt with a bank robber? Did it play out by the book? It’s hard to prepare for all potential scenarios and identify all possible branch security risks. With locations t… Read More
2016-03-23 15:52
No two people are alike. We all have different backgrounds, beliefs, and opinions. Especially in the workplace, our uniqueness can cause friction or even lead to conflict if we don’t n… Read More
2016-03-16 15:11
Finding the right people for your bank or credit union can be tricky. Our job board will help you with that. Why? Because our site is visited daily by hundreds of professionals from your ind… Read More
2016-03-10 14:47
We all want to be that person who can vividly describe ideas and paint colorful pictures with words. It almost seems like magic the way they captivate audiences with their voi… Read More
2016-02-10 20:41
Many of the people we work with ask us about regulatory issues. For this month’s Training Matters, Honey sought out an expert on the matter. How do you stay ahead of the burden of com… Read More
2016-01-20 15:18
Is your bank or credit union prepared for changes in your marketplace? Are you adapting to the latest trends and demands? Are you even aware of them? If not, this episode will be… Read More
2016-01-06 16:29
Drive Results, Engage Employees
The most important decision executives make is whom they name as manager, at all levels throughout the company. The pivotal point to drive results sits in the… Read More
2015-11-25 15:40
Thanksgiving is the perfect time of the year to pick up the pace for cross-selling. Everyone is busy, has gift giving on their mind and appreciates someone that shows interest in them… Read More
2015-11-18 16:24
How Do You Organize Your Inbox? DO you organize your inbox? When you open your inbox, do you hold your breath in fear of an avalanche of new e-mails? There’s no denying that e-mail mak… Read More
2015-11-11 16:49
Trent Fleming is widely recognized as an expert in many areas of banking technology, operations, and strategy. Trent is an expert on identifying the products and services needed for growing… Read More
2015-11-04 17:59
There are many reasons why customers stop coming and take their business elsewhere. Sometimes this is simply unavoidable because the customer moves or is persuaded by a friend or family… Read More
2015-10-21 14:02
Positive thinking has such a beneficial impact on your confidence and health. Research consistently shows that positive thinking increases your life span and lowers your stress. It even make… Read More
2015-10-14 17:00
Vicki Kraai is Owner/Founder of VK Solutions, a community bank consulting company that provides guidance to community banks to grow their people and profitability. She tells Honey her story… Read More
2015-10-09 14:18
We all can agree that no matter what is or isn’t or what will or won’t happen with the future of branch it still matters what happens when a client walks into one of yours. When… Read More
2015-10-07 14:59
Almost everyone in the workplace is called upon to train or coach someone on a task, process, service standard, or regulation. One of our Certified Bank Training Professionals, Dennise Meek… Read More
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