Unintended consequences is the term for outcomes that are not the ones foreseen by a purposeful act. When a manager consistently gives tough assignments to a worker who’s proven himself to be reliable, the go-to employee may begin to feel “penalized” by the additional load while the less reliable workers get a free ride. What […] The post Unintended Consequences: Minimizing the ‘Oops Factor’ in Decision Making appeared first on Joseph Lalonde.