2024-02-09 10:29
Thank You to all of our very special guests who made it out to our VIP event at CUT by Wolfgang Puck. It was such a amazing evening, with great friends… Read More
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Automotive Customer Experience Blog
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Today's tech savvy consumer has high expectations for their customer experience (CX). Tune-in for insights into delivering a better CX for consumers in the automotive industry.
2023-08-25 03:52
How To Build Trust With CustomersIt’s a common misconception that a customer’s number one priority in buying a car is price. We’ve… Read More
2023-07-17 18:38
We had the best time connecting and learning with everyone at the Orlando Service and Parts conference.In John’s session on Employee and Custo… Read More
2023-07-17 18:38
Traver Connect VP of Customer Retention and Engagement, Paul Croshaw, gives his thoughts on what retention looks like for automotive dealers today… Read More
2023-05-11 17:42
Customer needs are evolving and winning dealerships today are offering mobile service, AI, retention strategies, and an incredible customer experien… Read More
2023-04-19 19:46
We interviewed a few of our guests at the Traver Connect client and partner appreciation dinner. Thanks, everyone!… Read More
2023-03-20 20:03
Traver Connect, your complete suite of solutions for all things BDC, announced it has helped a Chrysler Dodge Jeep Ram store in Dallas, GA create a… Read More
2023-02-08 06:05
It was a fantastic evening, from Sam the Magician, to the food and venue at Texas Steakhouse, to our special guest speaker, Steakhouse Hall of Fame… Read More
2023-01-19 18:37
By: John TraverNADA is right around the corner and we can’t wait to see you in our hometown of Dallas, Texas… Read More
2022-12-19 22:08
By: John TraverAs you may all know, next year’s NADA Show (January 26-29) is in our own backyard! We know Dallas like we know BDC…Prett… Read More
2022-11-17 22:49
By: John TraverOne of America’s founding fathers, Benjamin Franklin, coined the phrase: “Time is money”, back in 1748.Today, in 20… Read More
2022-10-17 19:10
By: Bob Gower
In the majority of Business Development Centers (BDC) we work with the main measure of agent success usually comes down to volume of c… Read More
2022-10-17 19:10
By: Bob Gower
In the majority of Business Development Centers (BDC) we work with the main measure of agent success usually comes down to volume of c… Read More
2022-09-23 19:10
By: John Traver
I just got back from a successful Business Bourbon and Cigars conference in Louisville, Kentucky put on by Scott Joseph, Founder of J&L Marketing, and Sandy Cerami of San… Read More
2022-08-15 20:31
Source: Automotive NewsEven after 37 years in the automotive business, John Traver still gets excited about the day-to-day wins for his Business… Read More
2022-08-15 16:50
We’ve been having a lot of discussions with manufacturers and dealerships lately and one thing that is becoming crystal clear is retention… Read More
2022-07-06 21:20
In my search for insights into running a business, I read published letters to shareholders by such icons of success as Warren Buffet and Jeff Bezos. Here are four lessons I learned from the… Read More
2022-05-25 16:59
New and used car sales typically get all the attention of a dealership, but the service department plays a critical role as well. The Fixed Ops part of the business will be there to stand be… Read More
2022-04-22 06:00
What comes to mind when you about the origins of the BDC? Join us for a look back at the BDC over the years! Our founder, John Traver, innovated the sales and training processes to create th… Read More
2022-03-14 06:00
As the work environment that we know becomes increasingly virtual and remote, it’s important to have tools in place to help effectively manage progress and staff from anywhere. Unique… Read More
2022-02-15 15:44
Setting staff up for success is the first piece to creating and implementing a strategic call campaign. Tailored communications with customers have a proven track record to garner more sales… Read More
2022-01-18 17:24
It’s the busiest time of the year for your dealership. Owners scheduling routine tune-ups and customers looking to upgrade their vehicle for the new year. Don’t let your phone li… Read More
2021-11-23 18:47
Managing sales, unique promotions, and incoming calls can be overwhelming. That’s why Traver Connect created a proprietary program, Service Business Development Center (BDC) Capsule, t… Read More
2021-10-05 18:31
Innovation and technology have been moving toward anything and everything touchless, even before everyone was stuck at home. From travel, payments, to even grocery delivery – consumers… Read More
2021-08-25 15:17
Bottom Line: Maximizing communication retains customers. But with busy schedules and low inventory, dealerships don’t have the time and resources to call customers to enhance services… Read More
2021-07-22 18:23
We’ve all been there. Trying to fall asleep and not looking at the clock, thinking about the things you need to get done tomorrow.
And if you’re in charge of the BDC for Sales or… Read More
2021-07-06 12:00
RICHARDSON, TX – July 6, 2021 – In another industry first, Traver Connect unveils its Service BDC Capsule. This new all-in-one product offers the most complete turnkey toolbox fo… Read More
2021-06-24 08:00
If we gave a magic lamp to any Fixed Ops Department in the country, we know the three things they’d wish for:
Increase my BDC productivity
Improve my Fixed Ops profitability
One soluti… Read More
2021-05-18 12:00
One thing most of us have in common is the sage advice we were given when we first started in the automotive industry: “This business is a numbers game!”
Numbers are still the… Read More
2021-05-18 08:00
One thing most of us have in common is the sage advice we were given when we first started in the automotive industry: “This business is a numbers game!”
Numbers are still the ke… Read More
2021-04-20 11:30
Speed matters in almost all aspects of life, but especially in automobile sales. In sales, speed is vital. Did you know that the first dealership a customer talks to is 200% more likely to r… Read More
2021-04-13 11:00
Effectively connects auto dealers with twice as many customers
RICHARDSON, TX – Tuesday, April 12, 2021 – Traver Connect is excited to announce the expansion of its business w… Read More
2020-05-28 20:42
By Rob Canales – VP of Product Development and Marketing
COVID-19 has certainly impacted our business, however folks are more and more quickly returning to their “normal” w… Read More
2020-01-06 16:33
By Rob Canales – VP of Product Development and Marketing
Happy New Year! Since many folks are just coming back to the office from the holidays I think today is the perfect time t… Read More
2019-05-03 15:39
By Joe Tareen (Technical Analyst Traver Connect)
Lack of Service Management and Advisor Buy-in.
Often top level leadership will make a decision to hire an outside Service BDC or create an i… Read More
2019-03-06 17:45
“Catching the call” is the primary
objective for Service BDCs. It’s the main reason they are launched, first and
foremost, in the minds of service managers and GMs alik… Read More
2018-08-29 16:48
By Rob Canales, VP of Product Development, Traver Connect
This age-old dilemma persists with one key difference, the recent trend has seen an increase in focusing on Service BDCs, not Sales… Read More
2018-07-24 18:36
Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect
When it comes to the Customer Experience (CX) delivered by your Service BDC, most dealers feel pretty st… Read More
2018-07-19 16:52
By Joe Tareen, Technical Analyst, Traver Connect
So, your dealership has decided to implement a Service BDC: Congratulations your dealership just started a customer care business u… Read More
2018-07-11 14:52
By John Traver, CEO, Traver Connect
It was Jim Rohn who once said “Neglect starts out as an infection and then becomes a disease.”
Neglect may show itself in many forms in the se… Read More
2018-06-29 21:19
By Kristin Honderick, Account Manager, Traver Connect
A single customer experience can influence your business up or down dramatically these days. Word travels quickly with the use of… Read More
2018-06-07 14:54
By Karen Rust, Accounts Director Traver Connect
Staffing your BDC requires a strategic plan to be successful. When you begin to recruit, you should know how many staff are required, po… Read More
2018-05-23 16:32
By John Traver, CEO, Traver Connect
It’s a word that is tossed around often and much, but “retention” is still “THE word”.
How else can our industry sum up the… Read More
2018-05-16 20:33
By Joe Tareen (Technical Analyst Traver Connect)
Let us start with this famous Thomas Edison quote: “Opportunity is missed by most people because it is dressed in overalls and looks l… Read More
2018-05-10 16:13
Without a doubt, the modern Dealership needs to adapt to the tech-savvy customer who is digitally connected. These same customers rely on word- of-mouth and seek the experiences shared by ot… Read More
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