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How to Increase Your App User Engagement with Social Media Marketing Automation?

While user engagement is the single most sought-after attribute for any mobile app marketer, social media is the only free and most cost-effective medium helpful for the marketers. Many marketing automation tools across social media platforms can make it quite easier. Apart from the ease and cost-oriented benefits social media marketing automation also helps the app developers and marketers personalising various aspects of marketing. These automation tools also boost efficiency and timeliness to take the marketing opportunities.

Here through the length of this blog, we are going to explain how social media marketing automation can boost user engagement and traction with the app.

Email Marketing: Nurturing Your Audience with Timely and Personalized Messaging

Among all other marketing automation tools and avenues, email marketing is one of the most effective ones. Email marketing available across automation platforms allows sending simple and customised emails as per the audience. Sending emails automatically to customers with custom attributes on the basis of certain triggers, customer behavior, demographics, and other criteria helps marketers sending effective emails to customers that create more scopes of business conversion.

Some of the key ways automated emails can help marketers include the following:

• Custom emails for greeting customers on special or important events and days like birthdays, marriage anniversary, etc.
• Sending promotional emails with freebies offers or discounts on certain occasions or events.
• Conducting customer surveys or getting feedback by sending a specific questionnaire to the customers.
• Emailing customers to notify about incomplete transactions or abandoned shipping carts.

Abandoned Purchase Message

The most important thing that marketing automation does for e-commerce or mobile commerce websites and apps is to boost sales by just notifying customers about their abandoned carts or incomplete transactions. In most e-commerce sites, incomplete transactions and abandoned carts make up a considerable percentage of the entire customer footfall or sales. These customers who leave without completing the purchase is convinced of the products they were supposed to buy and have more chances actually to buy the products than the other visitors or prospects.

It has been seen that a timely reminder sent to them through email or push messages can bring back a considerable portion of these customers. While reminders work fine to notify them about their forgotten carts, sometimes app marketers need to push extra hard to convert business by making these people buy the products they abandoned. This may require sending emails with some additional offers and promotions just for completing the sales.

Tips for Good Push Notifications

Push notification is the effective tool for a marketer to contact users and engage them in the app. But push notifications also evolved over the time. Just by sending messages to the users one cannot expect that things will fall on the in line. Push notifications now has transformed itself as more audience specific, customised, relevance focused and result oriented than ever before. Let us offer here certain tips for most effective use of push notifications.

Consider the timing: The first and foremost thing that any marketer needs to consider is the timing of the message. It needs to be sent in an hour that ensures the maximum scope of engagement by the user.

Use in-app marketing messages: The second most important thing is to make a mix of various type of marketing messages instead of just depending on just one. In-app marketing messages can play an equally important role as the so-called push messages.

Make it relevant: Another important thing is to consider the relevance of the message for the users. Most users these days expect instant gratification from any activities including the marketing messages. Naturally, you need to consider the value you can deliver to the users that can be relevant at the particular moment when the message is sent.

Use engaging and interactive messages: Lastly, it is important to engage users with interactive elements wherever possible. This is why consider sending marketing messages with Call-to-Action buttons, links and elements that push for user responses.

Chatbots

Chatbots, the small interactive apps that engage users in the conversation are widely popular these days across different types of web interfaces and mobile apps. Most mobile app developers have built several enterprise apps at some point if time has dealt with Chatbots. The best thing about such bits is that they are automated and do not need intervention from the web administrators or app marketers. By striking conversation and by replying user queries based on inputs from the device and the analytics, they can easily respond to numerous questions asked by the app user.

Though it was initially started as web-based tools, over the time, it has been developed for the social media platforms and is now widely used for interacting with the users for specific purposes. This allows the social marketing of the apps the sharp-edged benefits of automation. Marketers depending on social Chatbots can make user interactions in different contexts without really intervening all the time.

Retargeting

Finally, retargeting the lost users or the prospects who still need to be addressed, is one of the key ways marketers keep alive their process and continue to pump fresh energy in the marketing channels. As retargeting often needs a highly vigilant and quickly responsive approach, automation tools can prove to be highly effective for this.

Let us now explain with some examples. If you have seen certain ads or marketing contents a few days ago and while visiting a particular website of that niche once again if Google starts playing for you the same ads or contents, you are being retargeted based on your interest and browsing history.

Retargeting helps to get back the users who eventually stopped using your app. By retargeting you not only remind those users about your offerings and the app, but you can also additionally provide them with more reasons for revisiting and re-engaging. This additional value added to the retargeting campaign can be done integrating promotional elements, freebies and offers.

Conclusion

Social media marketing automation helped to make the life of the marketers easier in more ways than one. Thanks to these automation tools and new avenues marketers now can enjoy more ease, timeliness, responsiveness while addressing their customers.

The post How to Increase Your App User Engagement with Social Media Marketing Automation? appeared first on QL Tech.



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