“If only I could get my organization to a state where our quality culture is embedded as a norm in every leader, contributor and partner. This would alleviate our constant trouble-shooting and reactive-stance dilemma. We’ve invested, stopped to ‘sharpen the saw’ multiple times, and while we have seen initial improvements, it’s very challenging to sustain.”

“We’ve made all the right ‘traditional’ moves by putting in place a mentoring program, defining accountability, consulting stakeholders, holding events, providing support and putting training programs in place. It seems though, that we experience diminishing returns and even I can’t remember the last time I took notice of the multitude of posters (some of which I sourced) dotted around the workplace.”

Sound familiar? If you’ve said it, thought it or heard it, maybe it’s time to think differently about quality culture and, more specifically, Engagement in the context of quality and/or Safety Management. Engagement is … Read more...

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