Thousands of people apply for a Customer Service position at a call centre. When applying to this position you must ensure that your customer service resume is up to the mark. Here are some highlights of a resume suited for a call centre customer service job.
An average recruiter spends 10 seconds to look at the resume. And when it’s about thousands of applications, the time is even less. When a call centre announces vacancies, there are thousands of applicants for a few posts. The recruiter will have to go through so many resumes. That becomes very frustrating and confusing as to decide whom to call for interview and whom not. Every resume looks the same to them.
In between all these resumes, if there is one particular resume that stands out, that has something different in it, that is sure to catch the eye of the recruiter. That’s half work done there itself. It’s a matter of first impression. And what if that one special resume is yours? If you wish to send in an attractive resume for the customer service job, you must look at the aspects of a call centre resume. Some highlights of a call centre customer service resume are..
· Don’t make your resume 3 pages long. Keep it concise and to the point. Maximum should be a two page resume.
· Condense your information in a way that it marks your experience relevant to the position you are applying for.
· Make your resume accurate and precise; this will prove that you already have two qualities that are requisite for a customer service job.
· Focus your past experience and achievements on the employer; describe what you helped your employer accomplish rather than what you did. This shows that you are not self-centered.
· Be neat and pay attention to details. Customer service people need to be detail oriented.
· Use a cover letter where you introduce yourself. Point out how you qualify perfectly for the customer service job. Make it precise and accurate.
· Above all, be honest; don’t brag about something you have not done. Recruiters have their way of knowing when you are lying to them.
Follow these points and your resume is sure to catch the attention of the recruiter. All the best!
