In recent updates published in national news dailies, Irctc has made it very clear to citizens charter regarding Food ordering in trains. The very prime reason being, increasing customer complaints regarding food quality and delivery issues. In order to curb all such issues, IRCTC established a clear  verdict to all people who prefer ordering food in train. IRCTC has warned passengers to not order food from an unauthorized food vendors who are offering online food booking services. Here’s an official tweet that went live on this issue from official Twitter handle:

Railyatri, Khanagadi, Khanaonline, Travelzaika, Trainfood, Travelfood, Travelerfood, Food in train, Food on wheel, Railrasoi, erail etc. are unauthorised to deliver food in trains. Do not risk your lives by ordering through them. pic.twitter.com/S6O846w0Iu

— Ecatering IRCTC (@eCateringIRCTC) April 16, 2018

What does this mean for Indian Railway travelers?

The prime reason IRCTC went ahead with this tweet and over print media were:

• Un-authorized E-Catering: Such food vending service providers were found indulging into un-authorized e-catering services. They claimed themselves to be partners of IRCTC.
• Outgrowing Number of Complaints: The growing number of complaints created a huge toll and was bringing bad name to the whole e-catering ecosystem.
• Non-Compliance With FSSAI Guidelines: Most of the food vendors didn’t comply to the Food vending guidelines and didn’t had any valid FSSAI authority for the same.

Who to choose for ordering food in trains?

Travelers can book their food in train online via following modes:

• IRCTC E-Catering: One can book food online in train via IRCTC e-catering portal or IRCTC food on track app.
• Railrestro is proud to be the member of e-catering fleet of IRCTC. Being an official e-catering partner, Railrestro has formed a consortium of food partners across India who adhere to guidelines laid by FSSAI, the governing body behind food vending ecosystem. This offers Railrestro an edge into the e-catering ecosystem.

So, next time when you plan to order food in train during your journey, place your order only with authorized e-catering services such as IRCTC & RailRestro. If you are looking to order food now, here’s a quick way to do it: