Office Administration Courses educate candidates in human relations, Business operations, administrative procedures and records management while business administration courses educate pupils in the aspects pertaining to supervising and overseeing of business operations.

The Certified Office Administrator (COA) / Certified Business Administrator (CBA) from the American Certification Institute (ACI) combines both office administration and business administration. This business related certification program has been designed to help delegates-

• Fully understand the techniques for performing administrative operations successfully.

• Understand the concepts and fundamental principles of management.

• Understand the process of business management.

• Know the activities and functions involved in managing an organization.

• Develop vital managerial skills.

• Act upon the factors related to human resource in a business organization.

• Comprehend the characteristics of contemporary business environment.

• Evaluate the approaches towards management and managing operations.

Thus, candidates attending the COA/CBA training and certification program will be able to understand business principles and apply those; work in groups as well as independently; understand the process of business management; communicate effectively; and acquire skills in technical aspects, entrepreneurship, management, leadership, and business.

Who should avail the COA/CBA training and certification course?

Front office managers, executive assistants, office administrators, and receptionists can benefit from availing the COA/CBA training and certification course. The course will help these professionals gain and build competencies required in a professional office/business administrator.

These competencies include office administration skills, personality development, body language, communication skills, management skills, building customer relationships, record keeping and file management, time management, stress management, human relations skills, and basic financial management.

What is the COA/CBA course curriculum?

The COA/CBA course has 7 modules as listed below

Module 1- What is office administration?
Module 2- Business communication
Module 3- Team building and human relation skills
Module 4- Telephonic etiquettes
Module 5- Principles of Management
Module 6- Time management
Module 7- Stress management and personality development

How will candidates benefit from taking up the COA/CBA course?

The COA/CBA certification renders credibility and international recognition to professionals working in any industry. So, they are sure to instantly gain access to a lucrative career in the sphere of Office Administration / Business Administration Certification.

This training and certification therefore imparts a competitive edge to professionals in administration, secretarial services, human resources and front office. ITI Institute , the leading management and training consultancy firm in Dubai, has collaborated with the ACI to bring this international certification course to interested individuals. We encourage you to get enrolled in the course and be benefited in your career path.

Register today for Certified Office Administrator or Certified Business Administrator. For more visit : http://itiinstitute.org/coursesuae/officebusinessadministrator.html .