We here at Janek Performance Group were recently searching for a vendor for a specialized service. What we found was shocking – despite research showing that the response time to Inbound Leads should be an hour or less, the average response time was around 72 hours – 3 days after our initial inquiry. And that’s if the vendor even bothered to respond at all. No doubt many of our readers have experienced something similar – for example, walking into a store and not being greeted by any of the sales staff, or waiting a long time at a restaurant for the waiter to come and take the order.