What is phone spoofing?
Caller ID Spoofing is when a company or individual hides their caller ID and displays a different name or number instead. In some cases, this is done by legitimate businesses who for example, wish to leave an 0800 Freephone number for you to call back on.
However, the Financial Fraud Action (FFA) UK have reported that the number of Phone Spoofing cases doubled from 2015 to 2016 due to the crackdown on vishing. Now that the availability of phone spoofing services has increased online it is more important than ever to stay aware of the risks of these calls.
How is it used?
Scammers use this technology to change the number that they are dialling from to instead show up as bank staff, credit card companies, creditors, or government employees in order to get personal information or passwords from their victims.
A recent Fusion video showed how a hacker called take over someone’s online account using nothing but a phone.
These calls can come from all over the world so Ofcom is working with international regulators and the telecoms industry in order to find solutions.
What should you do?
Never give out your personal information in response to an incoming call. Also, try not to rely on Caller ID as the sole means of identification, especially if the caller asks you to reveal any personal information including financial details.
If someone does ask you for this information, hang up. Wait at least five minutes and then call the number specified on your account statement or the bank, company, or government website.
If you have been a victim of Caller ID spoofing
When funds have been stolen from you in this manner, let your bank know right away so that they can attempt to recover your stolen funds.
Tell Action Fraud by calling 0300 123 2040 or visiting: http://actionfraud.police.uk to ensure that it is investigated further.
You can also tell Trading Standards by phoning 03454 04 05 06 and telling the Citizens Advice Consumer Service, who will pass the information on to Trading Standards.
Be sure to pass this information on to family and friends to ensure that you are not caught out by scammers.
