2019-06-20 17:40
Listen to Westrock discuss their digital transformation triumphs as they transitioned into selling their products fully online!
Join us to learn how WestRock Company, one of the nation&rsqu&hell…Read More
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Oracle Customer Experience Blog
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Blogs.Oracle.Com - Oracle Customer Experience Blog
2019-06-18 20:44
Oracle recently surveyed 477 senior CX executives form across the globe to discuss their firm’s customer experience capabilities and business results. We wanted to understand the… Read More
2019-06-17 19:59
Technology continues to shape the way we shop and conduct business. For consumers, the expectation is that the way we transact will keep pace with innovation, and remain seamless behind the… Read More
2019-06-14 11:47
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
#OracleCX helps @RadiusBank redefine community on its ‘Branc… Read More
2019-06-06 20:50
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
We are getting a head start on #ModernCX! Planning is underway for 2… Read More
2019-05-31 08:39
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
.@OracleCommerce Cloud supports visual search to enable shoppers to… Read More
2019-05-30 19:18
Ecommerce marketers face an endless number of priorities and initiatives when it comes to investing in the technologies, channels, and strategies to grow their businesses. But how can they b… Read More
2019-05-30 14:35
The planning and zoning landscape has changed dramatically. The sharing-economy, increased focus on sustainability, shortage of affordable housing and demographic changes are affecting… Read More
2019-05-24 09:18
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Learn how @OracleCommerce Cloud supports headless #commerce to creat… Read More
2019-05-21 13:00
It’s one of the most highly discussed and universally lauded endeavors among leading brands among every industry. Deliver a consistent, frictionless customer experience from online dis… Read More
2019-05-17 20:29
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Let’s take a moment to debunk some of the myths that are float… Read More
2019-05-13 13:00
“I’m running on fumes right now.”
“Wow, that customer I called was NOT happy.”
“Ugh, I hate having to log interactions.”
These are a few… Read More
2019-05-10 05:49
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
2019 #MagicQuadrant for #FieldService Management released by Gartner… Read More
2019-05-07 15:58
2019-04-30 13:00
My son plays youth hockey, which requires spending a lot of money on equipment and uniforms. He and his teammates were excited about wearing their new hockey sweaters, which are… Read More
2019-04-29 08:00
We at Oracle are excited to once again be named a 'Leader' in the Gartner Magic Quadrant for Field Service Management, based on our ability to execute and completeness of vision.
According… Read More
2019-04-26 19:04
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Proud to announce @Oracle is named a Leader in the @Gartner_Inc Apri… Read More
2019-04-23 13:00
When was the last time you enjoyed calling customer service? Were you pleased with the outcome of the conversation? Was your issue resolved through that phone call?
I would venture to… Read More
2019-04-22 13:00
2019-04-19 15:43
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Watch the quick video recap of our legendary #ModernCX event in La… Read More
2019-04-17 19:40
Thirty three years ago, Mike Cowen was sitting in the bleachers watching his son’s baseball game, when he noticed the diamond didn’t have a scoreboard. In fact, many of the place… Read More
2019-04-16 13:00
In short, it is to understand and serve their audiences better.
Jennifer Storms, the chief marketing officer for NBC Sports, describes how one of the biggest challenges her team faces is ho… Read More
2019-04-15 13:00
When the name “Leonardo” is mentioned, most think of paintings such as the Mona Lisa. Or, for those of us born in the 80’s, the Teenage Mutant Ninja Turtle may come t… Read More
2019-04-12 10:37
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Take advantage of the *lowest* price on Oracle OpenWorld SF! Regis… Read More
2019-04-09 13:00
Do you ever feel that running, or working for a business, has become a really complex operation? The things and services that are sold need to have enough variations to give individual custo… Read More
2019-04-08 13:00
How can you keep your customers loyal? Neither products nor even price are the main differentiators anymore. The way to build loyalty and trust is by constantly providing customers with grea… Read More
2019-04-05 17:48
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Customer intelligence is the path ahead - @descahill thoughts on #… Read More
2019-04-02 13:00
We previously touched on the importance of auditing pricing and deal construction processes. In our previous article on the benefits of putting your approvals into a CPQ system, we referred… Read More
2019-04-01 13:00
Chat and chat bots are currently all the rage as a key interaction channel with customers. So why don’t more companies leverage them to enable field collaboration?
I’ll bet you… Read More
2019-03-29 09:09
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Modern Customer Experience 2019 was AMAZING! Be sure to stay updated… Read More
2019-03-27 13:00
How can you keep up to date?
By now we all know that in B2B, the sales experience is a bit dated; Formalities, long processes and impersonal selling. Now don’t get us wrong, we know th… Read More
2019-03-26 13:00
In the next part of our series exploring the benefits of implementing a Configure, Price, Quote (CPQ) system, we’re going to look at quote analytics, reporting, and the related topic o… Read More
2019-03-22 15:46
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
At #ModernCX @Oracle announced several #AI-fueled features for its s… Read More
2019-03-21 21:26
For many years, I traveled internationally about 250 days a year, living out of various suitcases. My luggage was central to my universe. When your itinerary makes many stops to differ… Read More
2019-03-20 01:29
In the Experience Economy, your customers are reimagining the way they discover, engage, consume, and want to be served on a daily basis. Their customer journey–and the experience they… Read More
2019-03-19 13:00
Show me a salesperson who craves more administration and I’ll show you someone who won’t hit their target. Admin is an anathema to most salespeople. Trying to avoid doing lots of… Read More
2019-03-15 20:23
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Get your hands-on these tech-bytes with @annhandley, #MarTech #inf… Read More
2019-03-14 15:58
By Marc Murphy, Chief Executive Officer at Atlatl Software
Digital transformation has forced massive changes in how we need to think about Customer Experiences and how to meet those rapidly… Read More
2019-03-14 15:32
By Sanjeev Kumar, Global Head, Oracle CRM/CX at Tata Consultancy Services
Everybody talks about getting a “360-degree view” of the customer, but the fact remains that most busin… Read More
2019-03-12 07:00
Asset based ordering (ABO), which is sometimes referred to as Subscription Ordering, is a powerful capability that extends the reach of CPQ. For businesses that sell subscriptions, recurring… Read More
2019-03-11 13:00
A few years back, the digital marketing world was abuzz with a new concept called the “micro-moment.” It describes the single, critical bursts of digital customer touch poi… Read More
2019-03-07 21:44
I left Chicago for a mundane, less colorful suburban town in order to have more space to grow a family. It wasn’t done without resistance. For I had never been sure if I was the sort o… Read More
2019-03-06 14:00
One thing remains perfectly clear to me in this world and that’s no one likes being told no! This is especially true for customers. In a world where we’ve been told, &ldquo&hell…Read More
2019-03-05 14:00
Many CPQ projects that start with good intentions for sales somehow change into ‘an administration efficiency project’ along the way. While that’s a great benefit of implem… Read More
2019-03-04 14:00
DISH Network is on a mission to connect people and things. Over the past 30 years, the Fortune 250 company has chosen to reinvent itself, responding to evolving consumer expectations in an o… Read More
2019-03-01 15:01
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
What does it mean to be legendary in #CX? Join us at #ModernCX March… Read More
2019-02-27 18:53
Don’t miss Oracle’s premier Commerce and CX event — Modern Customer Experience 2019 in Las Vegas from March 19-21, 2019! Join Oracle Commerce and Oracle Commerce Cloud… Read More
2019-02-27 14:00
It’s already clear that the customer controls most everything in your organization. We are all becoming more customer-centric each day and we’re beginning to develop CX strategie… Read More
2019-02-26 14:00
In many organizations, getting a deal approved can be a long and complex process. In the B2C world, we’ve become accustomed to instant decisions and fast turnaround. For example, I rec… Read More
2019-02-25 22:39
The customer relationship with brands is in constant evolution. As marketing, sales, commerce, and service professionals, we're forced to adapt to these shifts or risk extinction. That's nev… Read More
2019-02-22 14:18
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Attend #ModernCX in Las Vegas! These Top Industry Trends in the Experi… Read More
2019-02-21 14:00
By Carrie Leader, Principal Product Manager, Oracle
There is a stark dichotomy between the growth of loyalty programs and the steep decline of customer loyalty itself. Give many retailers c… Read More
2019-02-20 14:00
Marketers have used brand advertising since the 1950s, when brands were established to create emotional value with consumers, signal better quality or value, and to differentiate a product o… Read More
2019-02-19 08:00
One of the oft touted features of CPQ is 'guided selling’, a series of easily understandable questions about a customer's needs to the salesperson who is trying to configure a product… Read More
2019-02-18 14:00
We’ve all called a customer service line and been placed on hold for 10+ minutes or longer. When we finally hear the voice of a living human, the line is disconnected. Infuriating, rig… Read More
2019-02-14 17:18
Modern Customer Experience is the conference for CX legends! We are putting together an A-list of presenters ranging from industry influencers and analysts to Oracle leaders and experts. Doz… Read More
2019-02-13 14:00
Interactive Voice Response (IVR) systems were initially introduced as a cost savings measure. The voices were robotic, artificial, difficult to understand and often resulted in poor customer… Read More
2019-02-12 14:00
We've been taking a deep dive into the real benefits of Configure, Price, Quote (CPQ) solutions and what lies beneath the headlines. Now let’s shift focus to a benefit further down the… Read More
2019-02-12 08:00
By Corie McHugh
Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest top… Read More
2019-02-11 22:38
When cities began implementing 311 call centers in the 1990s, they did so to better understand and respond to citizen needs. With one phone call, residents could report graffiti, potholes, a… Read More
2019-02-08 16:36
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
How #OracleCX helps organizations build continual #custrelationships?… Read More
2019-02-06 14:00
In today’s world, memorable experiences differentiate your brand. Each service experience must be personalized, consistent and seamless across every channel. With sma… Read More
2019-02-05 18:55
Las Vegas, March 18-21, Mandalay Bay Convention Center
Have you ever attended a conference and found yourself “tuning out”? PowerPoint after PowerPoint, same old routine… Read More
2019-02-05 14:00
In this on-going series of blogs that dive deep into the benefits that CPQ can bring, we've looked at how CPQ can help your salespeople sell faster and how it can give your organization bett… Read More
2019-02-04 23:16
Did you know that Elvis Presley once performed 837 consecutive sold-out shows in Las Vegas? Now that’s an impressive feat, even for a man who singlehandedly transformed the entertainme… Read More
2019-02-01 09:37
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Check out this fun fact about #Elvis and register for #Oracle's bigges… Read More
2019-01-29 14:00
Profit Margin = Revenue - Cost / Revenue
If we want control of our margins, we really need control of how our salespeople allocate revenue on a deal, and how it relates to our organization… Read More
2019-01-25 14:23
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
We're excited to announce the legendary Earvin "Magic" Johnson as our… Read More
2019-01-23 14:00
The effortless customer experience has been the guiding mantra in customer service for the last decade. Yet, to meet rising expectations, companies are realizing that their biggest hurdle is… Read More
2019-01-22 14:00
By Andy Pieroux, Founder and Managing Director of Walpole Partnership Ltd.
I often read marketing copy for Configure Price Quote (CPQ) solutions that summarizes the many benefits that… Read More
2019-01-18 15:58
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
.@LauraAshleyUK customizes online #retail experiences globally with @O… Read More
2019-01-18 02:31
How can your sales reps sell more, sell better, and sell differently in 2019? Let’s explore the business environment and the latest solutions that give sellers an edge over the competi… Read More
2019-01-14 14:00
Sales Professionals Tune In!
Here’s your opportunity to embrace change in the New Year by registering for Modern Customer Experience in Las Vegas, March 18-21, 2019!
Attend MCX and i… Read More
2019-01-11 13:33
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Attending #NRF2019? Don’t miss your chance to meet with us 1:1 o… Read More
2019-01-11 01:40
It’s natural to fight to protect what we work so hard to achieve. But, that battle is exponentially heightened in the business-to-business (B2B) space. Acquiring new customers can be s… Read More
2019-01-11 01:39
2018-12-21 06:24
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
How to prevail in the experience economy at Modern Customer Experience… Read More
2018-12-14 19:18
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
Check out #Salestech Interview w/Fortuné Alexander, Sr. Directo… Read More
2018-12-14 17:38
The Markie Awards have celebrated achievements in digital marketing since 2007, and over the years, we’ve been surprised, intrigued, and inspired by the successes we’ve witnessed… Read More
2018-12-13 23:04
John Ranalli, Sr. Product Manager, Oracle
When scheduling a mobile workforce, companies can encounter various obstacles while trying to get their field resources on site quickly and efficie… Read More
2018-12-13 08:00
Wading in the riverbanks of Bariloche, Patagonia Argentina, I had my first fly fishing experience. It ranged from several hours of nothingness, to continuous catch and release of beautiful r… Read More
2018-12-12 17:52
There’s a shift in power happening across the customer experience landscape. The enterprise is no longer driving innovation, your customers are. And they’re raising the bar at a… Read More
2018-12-11 08:00
Abbas Makhdum, Director, Oracle CX Product Marketing
After relocating my family to a new state last month, I wanted to upgrade the furniture in our new house. After browsing a large global… Read More
2018-12-07 08:09
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
The Markie awards presented at @Oracle's #ModernCX celebrate the creat… Read More
2018-12-04 20:57
Carrie Leader, Principal Product Manager, Oracle
Cloud-based platforms are gaining in popularity as companies seek opportunities to become innovators, driving operational efficiencies and d… Read More
2018-11-30 18:53
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
In case you missed @OracleCommerce Cloud roadmap #webinar- it's now av… Read More
2018-11-28 20:28
When people once thought of the future, they pondered flying cars and Marty McFly. But those were the 80’s, when big hair and even bigger shoulder pads ran rampant. Nowadays, when peop… Read More
2018-11-28 17:50
Did you miss our recent Oracle Commerce Cloud roadmap webinar? Good news -- it's now available for playback!
Gary Kirschner from the Oracle Commerce Product Management team recently present… Read More
2018-11-20 19:53
The Oracle Commerce Cloud team has developed with several of our technology partners a “Holiday Readiness Checklist.”
The eBook, titled "2018 Holiday eCommerce Predictions… Read More
2018-11-16 17:46
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX in the News:
Giants Like Oracle and Salesforce Are Salivating Over Direct-to-Consumer… Read More
2018-11-16 00:56
By Abbas Makhdum, Director of Product Marketing, Oracle Marketing Cloud
Today’s empowered customer interacts with a brand on their own terms. As a result, the traditional (i.e. linear… Read More
2018-11-14 19:47
By John Katsoulis, Senior Principal, CX Product Marketing
I’ve a read a lot about customer service over the past month to try and better explain where service is heading. My natural i… Read More
2018-11-09 15:44
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX in the News:
How Emerging Technologies Are Changing the Retail Shopping Experience by… Read More
2018-11-08 17:56
By Kimberly Guillon
Oracle is top-ranked in current offering category, receiving the highest possible scores in the sales force automation (SFA), marketing automation and customer service c… Read More
2018-11-07 00:05
In the past few years, there’s been a lot of talk about AI innovating and improving our lifestyles. Remember when Waze first came out and it shortened your commute? Siri is pretty cool… Read More
2018-11-02 21:31
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX in the News:
2018 SuperNova Award Winners Announced at Connected Enterprise by Courtne… Read More
2018-10-31 20:17
I recently attended the AI Summit in San Francisco where Melissa Boxer, Oracle’s VP of Adaptive Intelligent Applications gave her keynote on "Practical AI" from a CEO’s perspecti… Read More
2018-10-29 21:23
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX in the News:
The Big Story Podcast: Twitchy Trigger Finger by Ryan Joe, AdExchang… Read More
2018-10-23 07:00
By John Katsoulis, Senior Principal, CX Product Marketing
Consumer brands have a unique opportunity to leverage disruptive change to grow their organizations and gain market share. Direct… Read More
2018-10-22 22:41
By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle
As a sales leader, are you haunted by your annual planning process? Do you cringe when your CEO or CFO asks you when the Sale… Read More
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